Staff were exceptional and went out of their way to provide guest service - booking taxis, making restaurant recommendations, tour suggestions. During my stay, it was brutally hot, and they even bought fans for rooms. Breakfasts offered plentiful selection - open early. Christian is the best employee ever!

The location is far from the airport (the nearer airport closed down a few years ago). Hotel is primarily used by business guests, rather than tourists, but I would stay at Solitaire again anyway. Quiet area. Historic.

The easy parking, the location near friends in Pankow, and the interior ambience were all benefits. Nice breakfast and offered gluten-free options, but I was never clear if the bread I had was truly separated from the other.

It was a little unclear to me when booking that my husband and I would be located in separate rooms so far from each other. This seems to be a very good single option with some rooms for doubles. I better understand now how the room sizes and choices work. One street view room near the entrance door was generally quiet, but less desirable when people came in late at night and were very loud in the hallway with their talking and laughter. The other room was nicer with a quieter, location and quieter view.

Very good breakfast, also good that they offer it already from 06:30 am. Location is good considering Berlin's good public transport it is not a problem. There are a lot of free parking in the street and the hotel has some spots too. Kings room was spacious and clean. Toilet is also big. Bed was firm and comfortable. Personnel is very friendly, always helpful. Atmosphere is unique with lots of flowers make you feel like you live in a garden. The hotel is in a quiet area. Two parks very close to the hotel, so one can easily go for a walk or running.

The hotel was very quiet and peaceful. There is a great vending machine with wine and snacks. They offer you a treat if you do not wish to have the room cleaned - that is a cute touch. The buffet breakfast is very good.

I didn't see the staff very much, if you needed help there is no-one there. They are around at breakfast time and are very rude when 10pm arrives! Breakfast finishes at that time but it is self service and it would be nice if they were a little more relaxed about it. one morning they spoke in German to the room, telling us to leave by 10 but it was obvious some of the guests did not understand.

Excellent breakfast choice, quirky wooden furniture, very large room, bonus of a balcony, easy night-time check-in on request. Very clean bathroom with good shower pressure. Fridge and water provided. Staff very attentive.

Could be good to have insect mesh on the windows so that they can be left open without allowing insects in.

We had a studio with a kitchenette and balcony and loved it. The location was very convenient for us as it was close to my son's apartment but it is also close to public transportation and you get to anywhere in the city. We also like the fact that it was in a quiet location close to several parks.

We checked in on Tuesday and received fresh towels on Friday, however, the room and bathroom were never cleaned during our week-long stay. I believe the hotel had only one housekeeper and seemed a bit understaffed.

Lovely room. The location is a bit far out of the centre of Berlin and bit of a walk from the closest S-Bahn station, but it's a nice quiet area with a beautiful park nearby. Very helpful staff who lent me their iPhone charger as I had mislaid my UK to EU adapter. I arrived after 10pm (which was left in a safe) and my keycard didn't work, so they sent round someone who was able to repair it. It's a very pretty hotel too, with plants inside.

Nothing, except that it is a bit of a walk from the station. It's a great hotel and I will be back again for a longer stay!

Cosy hotel with exotic decor and lovely canteen. I was late for the scheduled check-in time, I called the reception to warn them and they didn't mind waiting for me. It was no problem to get to the hotel after the reception had closed too. The breakfast is good. The bus stop is near the hotel and it is possible to get from the hotel to the Pankow underground station in 20 minutes. I can recommend this hotel.

The room was nice and comfortable, I especially liked that there was a door between the room where the bed was and the entrance hallway when I entered the room. It helped cut down on the noise from the common areas of the hotel. I liked the sauna, and would go back and use it again, even if I don't stay there.

I was disappointed that the restaurant wasn't operating, I was looking forward to a nice meal on the premises. I had a nice meal, I just had to walk a few minutes to get there. The staff was helpful in recommending restaurants in the area.

Nice facility, friendly staff, good breakfast

Booked the room for 3 people, me and my kids. When I arrived, the hotel said that there would be an extra charge for an extra bed, which would have been an extra 45 eur per night. I refused and therefore had to share a narrow single bed with my child. This is a problem with booking.com, not the hotel. If the booking is done for 3, then the price calculation should include enough space for 3 to sleep comfortably.