Quiet area but still close to river and attractions. Also, attached the Rhine-Mosel Hall (so no need to go outside). The room had a small fridge which was handy. The bathroom was very practical. It had all the amenities (hair dryer, heater to dry the steam, large mirror plus close up mirror) and space to hold stuff as well. The room had a functioning safe. There was also a sauna which I did not have the time to use, ufortunately.

Beds could have been comfier. The pillows were awful...just not stuffed suitably (even for a small head). The room was very hot and I could not control it. To bring the temperature lower in the room, I had to open the window.

Great location close to route down / back to Austria for ski holiday. Hotel is about ten minutes walk from main restaurants and bars in city across some busy roads but all pedestrian light controlled. Underground parking on site at €13 overnight which was good for us with having ski box on top of car. Reception was great both at check in and when we asked questions during our stay, perfect English spoken by all three people we spoke with. We didn't use the restaurant for dinner or breakfast so can't comment. We were on floor 10 with great city views across river to castle. Voucher on check in for a free drink at the bar for all four of us.

Breakfast price put us off eating in so we went to city for a look around and had breakfast there for €45 for all four of us. Other than that we would certainly stop at Koblenz Mercure again.

We were overall happy with our hotel choice. It’s not near the city centre, and since it was very windy and cold during our stay, we regretted a tiny bit not having chosen a more central hotel. We also found the access to the hotel, especially by car but also when on foot, a bit confusing, as you have to go under a bridge, but take a few turns as well, and you keep taking the wrong path at the beginning. But when we booked our accommodation we wanted a place with easy parking, and it was the case (several parking spots available, on several floors, and not tight). Expect 20 euros per day/night. Apart from the distance (which was ok to do when it wasn’t as cold and windy), the room was comfortable and clean. The staff was also very friendly but professional. The breakfast buffet was also generous and on weekends it goes to noon, so it’s perfect if you need to rest. The view from our room was also very nice, we could see the Rhine river and the fortress (and even some cable cars!). There’s also a restaurant but we didn’t try it. Recommended!

The access to the hotel could be clearer and easier to understand/find.

Good location, walking distance from old center (about 15 min). Beds were very comfortable. Room has black out curtains which is important for us. There was a fridge and extra pillow and blanket available. Parking is easy and directly under the hotel by elevator.

Even though breakfast had a lot of options, there were only "traditional" foods, ie, no gluten-free options, no other kind of milk (oat or almond, for ex), and cost 26 euros, kind of pricey for a breakfast.

Comfortable room, they give a complimentary bottle of water everyday. In my room there also was a mini bar with free drinks. there is a nespresso coffee machine with complimentary capsules, replaced daily, along with tea and cocoa. Many electrical sockets to charge gadgets and use laptops. The breakfast was very nice and the staff very kind and helpful. The hotel is connected to a congress center nearby, so I didn't have to go out when raining.

A bit expensive for its size. The Wifi had some problems, especially early in the morning.

Friendly staff, good location, clean and comfortable room.

The week before I arrived, I requested an early check-in for 11:00, which the hotel agreed to for the price of 30 euro. However, when I got there the room was not ready for check-in until 14:30 and I was still charged the 30 euro. However, when I raised this with management after I had left, they promptly refunded the 30 euros which was much appreciated.

Secure underground parking (€13 when you validate your ticket at reception, otherwise €20 for one night). Easy to find following Sat nav. Check in staff were great, as was breakfast.

Not the hotel’s fault but I booked due to it being adjacent to the river and wanted to walk to the Deutsches Eck statue via the river footpath, but due to work on the footpath we had to walk a long, long way round to get to the other side of the blockade.

Big, clean and comfortable room with beautiful view of the Rhine River. Staff were extremely helpful and sorted out our boarding pass printing. Breakfasts were tasty and hot with a chef cooking fresh egg dishes. Would recommend.

Nothing too bad to say, only that you couldn't gain access to the river path due to engineering works, but that is out of the hotels control.

The hotel is very beautiful. The staff is extremely nice. I had a privilege room . I had a view of the river. The room was on the 9th floor. Included a mini bar with free cold drinks, which was really nice. The room I found to be extremely clean. Nice size room. Comfy bed and pillow. Even an extra duvet and pillow in the cabinet. I was very comfortable. I had a very pleasant stay. Definitely recommend this hotel.

There isnt anything that I didn't like.

Nice comfortable hotel with good breakfast and dinner choices

Check in clerk not at all helpful. When asked about location of boat piers (600 metres away as it turned out, he said “don’t know anything about that” Roadworks at present make access poorer