A good hotel, but not quite up to the standards of a 5-star hotel. New and renovated room. Nice dining room and breakfast. Nice and kind staff. Loved the bathroom products, it's an excellent greek brand - Apivita.

A very small and claustrophobic pool and in the basement. There is not really a spa. There is no balcony, it's a french balcony that you can only stand. There is a problem of a bad smell from the sewage in the whole area outside, and it goes into the hotel and the rooms as well, we had to change room because of that.

The hotel was nice and comfortable, the staff were polite and well trained. They had a small pool, fitness and sauna. They had free parking, making very convenient for car travelers.

Their afternoon shuttle service did not operate within reasonable time-span, the evening one was finishing at 21:20, which was not sufficient if u have a business dinner in the city. Same for the pool, fitness and spa. It worked till 15:00. If you came for business, there was no way you were able to utilize the facilities. The location was also not best, but still ok if you are traveling by car.

The hotel is absolutely beautiful — from the stylish rooms to the elegant common areas. The staff truly go above and beyond to ensure guests feel welcome and cared for. The level of service is exceptionally high and left a lasting impression.

The spa area could use a bit of attention, as it felt somewhat damp and not as well-maintained as the rest of the hotel. When we first arrived at our room, the window had been left open, and quite a few bugs had gotten in. However, the front desk staff were very responsive and immediately moved us to a new room, which resolved the issue quickly and professionally.

Generally, this is a very nice hotel. The rooms, staff, restaurant, and even the elevators are very good. Everything was great except for a couple of things.

1) One couldn't turn the air conditioner on in mid-April. Apparently that is the norm in Europe, even for five-star hotels, but it was surprising for me as an American to find that out. It meant that it was a little too warm when I went to bed. I tried opening the window, but the distance the window opens is limited, and it makes it pretty noisy in the evening. 2) I was surprised how small the bathroom was for this level of hotel. To open / close the bathroom door, one had to backup against the wall and/or bathroom counter. If the bathroom had to have this footprint, a pocket door would be much better, but it's probably too late to put in pocket doors if all the bathrooms in the hotel are a similar size to mine.

I did read the negative reviews for the hotel and was skeptical, but I really wanted the underground parking and there are not many options in Thessaloniki in that regard. The hotel turned out to be very nice, the negative reviews appeared to be just false. The room was modern, clean and spacious, the neighborhood is safe (in comparison with let's say Brussels city center), and etc. Yes this is arguably not a true 5 star, but it is worth the money for sure.

Someone from the personnel was ringing the doorbell in the morning despite the "do not disturb" notice.

Great hotel with nice rooms,we got an upgrade and it was spacious,please note the hotel is far from city center.

They should upgrade the fitness and spa center to a larger space.

Location to the bus terminal was excellent for my stay as I needed to travel across country early the next day. The hotel was very comfortable and well appointed and all the services worked well. Would defo stay here again. Bar and restaurant stayed open late.

I arrived late at night and was pleased to find the bar was still open and I was able to order a snack. I only ordered a club sandwich which I have to say was very disappointing. Had I ordered a cheese and tomatoe I could well have been pleased but this was bland and not good. I did get a free glass of wine after a small complaint which was very welcome.

Hotel is nice. It is great looking from the outside. Hall is beautiful, breakfast is great with plenty options. Staff members are friendly and helpful, especially at the reception. Free parking is in front of the hotel, and underground garage is charged 10 euros per day. Oldtimers in front of main entrance are fun for the kids, as they can get inside and feel past time spirit.

Rooms are a little bit outdated, and interior renowation would be a good idea. The bathroom was unpleasently small. Also neighborhood is not the best, as train station is near, and some old buildings.

Our recent stay at Grand Hotel Palace was nothing short of exceptional, warranting a perfect 10 rating. From the moment we arrived, we were enveloped by the grandeur of the hotel. The sheer size and magnificence of the establishment set the tone for an incredible experience. The room was immaculate, maintaining a high standard of cleanliness, and the staff went above and beyond to ensure our comfort. Their friendly and accommodating demeanor added an extra layer of warmth to the already fantastic service. The breakfast provided was not only perfect but also a delicious spread that catered to various tastes, setting a high standard for morning dining experiences. The fact that we received a free room upgrade and complimentary drinks from the mini-bar was an unexpected and delightful surprise, adding to the overall value of our stay. What truly stood out was the hotel's thoughtfulness in preparing everything we needed for our baby. Walking into a room that was already set up for our little one made our arrival stress-free and immensely comforting. In summary, our stay at Grand Hotel Palace was a standout experience. We highly recommend this hotel for its grand ambiance, exceptional service, cleanliness, complimentary perks, and the remarkable attention to detail, especially for guests with children. It's a definite 10 out of 10 and a place we'd eagerly return to for another memorable stay.

We liked the service level of the staff. We did like the room, the bathroom and shower were great. The hotel was very clean, looked good and gave us a luxury feel. Breakfast buffet was good. The location from the hotel was too far away from downtown.

The hotel would be more suitable for younger people if there would be a outdoor pool. The hotel would be more inviting if there was a garden where you could laydown in the sun. The hotel would be more inviting if there was a better shuttle service to downtown. The hotel would profit from a little shop in the lobby.