Everything. The room is nice, clean, comfortable. The wifi connection was perfect for us working, including having video calls every day. The lobby has games and books for entertainment. The pool area is nice and it’s great they sell juices and drinks. The breakfast was also good and they were always able to provide a gluten free adaptation for me (as a celiac). The location is excellent, very centric. The island is so small you can walk everywhere but they also rent bikes. The best part of this stay was the superb customer service from the staff. They were so friendly and always available to help. They make the experience of staying at Jago just great.

I had two separate stays at the Jago, once for two nights when I first arrived in the Gilis, and again at the end for two nights. This review covers both of those stays. The Jago was one of the main reasons why I had such a wonderful time in Gili Air. Yes there are tangible things about the place that are great - the super fast wifi (how the heck do you get 200 Mbps internet on a little island?!!), the pool, the loungers, the small boutique hotel feel, etc. But the jewel in its crown is the staff. I don't know how or where they found these fellas but they are awesome. They're personable, friendly, curious and interested to get to know you, and they themselves get up to all sorts of interesting things - one night I was passing reception, and they were studying a fiction novel that a guest had donated, and they asked for some help understanding some of the words, because they were trying to improve their English. Another night, one of them was teaching the other one guitar. On yet another night they were training each other in doing latte art. By the end of my stay, I was full of appreciation for how much these guys (and the locals of Gili Air in general) made it a wonderful holiday for me. The actual hotel facilities: the rooms are spacious and bright thanks to glass ranch-sliders along the front. You have your own little patio with seats and coffee table with a bit of privacy afforded by plants / shrubs. There's only 10 rooms, arranged in two rows of 5 facing each other, separated by the large pool, with shrubs and plants providing privacy between pool and the rooms. This size of facility is an ideal if you're a solo traveller, as I find with places of this size the other guests tend to be more open to interacting a bit. It seemed to me that this place was popular with couples 35-50. The wifi is fast - very fast and very reliable. I measured the download speed at 200 Mbps.

A modern, small, clean hotel located in a great location for the ferry, restaurants, and beaches to the east and west. Felt very at home as the team was super friendly, chatty, and positive vibes! Breakfast was plentiful and diverse, the cocktails especially espresso martinis with very tasty! Wi-Fi, Aircon, and shower were all strong & reliable. Pool was nice and sun loungers comfy with shade available. Fantastic to have chilled drinking water available at reception. The mosque is near but the call to prayer can be heard everywhere. Don’t let this deter you as it really is a fabulous place!

Nothing!

A really lovely place to stay, close enough to the harbour to walk, but felt very private and away from the hustle & bustle in the hotel. It was very clean and comfortable, breakfast was excellent, plenty of choice and great value for money. The staff were excellent, so friendly and helpful and nothing was a bother to them. They went out of their way to make sure you felt welcome and enjoyed your stay. The pool was great, very clean and nicely landscaped. They gave you fresh pool towels each day if you needed them. We really enjoyed our stay here and would definitely stay again.

Nothing we didn't like.

We got a recommendation to stay at Jago and we are happy we did it. The staff was great and helpful, location was perfect and the room was clean and comfortable. We were able to rent bikes from Jago and cycling was nice way to explore this tiny but beautiful island. The breakfast bowls were delicious but would have been nice to have something else with it, for example toast. The only minuses were in the bathroom: tap felt like it could have loosen at any minute, one night the drain in the shower didn't take any water for some time and at times there was a slight sewage smell. But all in all a great stay and we can warmly recommend Jago!

Small, modern and clean hotel well located not very far from the harbor. Fantastic staff always smiling and ready to help you. Many thanks to Harry & co. WiFi and air conditioning were strong & reliable. Great breakfast with many choices. Pool was nice and sun loungers comfy with shade available. Not many places have chilled drinking water available at the reception. Lots of great restaurants in the island that can easily be reached for example by a bike. Many thanks to Winston & Kathy for having us as guests! We’ll definitely stay here next time we visit Gili Air!

Incredibly clean, well-located and the staff were very friendly!! The breakfast we found was better than most local cafes even and we could decide each day if we wanted it (only 50K extra). Cappuccino was always fantastic. The staff are very friendly and the atmosphere is fantastic. We extended our stay because we didn’t want to leave. It is also only a short walk from the port so you can relax almost immediately once you get off the boat. Rented bikes most days which was a great was of exploring. We look forward to coming back!

Can’t fault it!

Our stay at Jago Gili Air couldn’t be more perfect! Room is modern and clean and the staff cleans it every day. The pool area is amazing, they also have a bar so you can chill and order some drinks. Breakfast was the best we had in Bali and Gilis- you should try their smoothie bowls (they are better than in most brunch places in Bali!). The staff was the kindest and we are so grateful we met them! This was our definetly our best stay! I would recommend this place to everyone coming to Gili Air, you will not be dissapointed.

The whole staff was very helpful and kind. They called us by our first names and gave good information about what we could do at the island during our stay. Information both ways worked like a dream. The room itself was super clean and was cleaned every day. We liked the pool and sunbed area that was maintained daily also. For breakfast you could order multiple types of delicious dishes that were fulfilling. We would definitely recommend this place to stay for holiday, they made it unforgettable! <3

Second stay here! Loved it just as much as the first time! The best staff on Gili Air (actually best staff anywhere)! Exactly what we need for our visit - comfortable bed, big bathroom, great air con, fridge in room, very clean, spacious room, chairs and table on private sitting out area with space to dry your clothes and towels. Drinking water available near your room to top up your bottles.

Nothing, can’t wait to come back next year!