Staff nice clean hotel comfy bed food great basic but tasty.free parking for residents and a good breakfast

100 euro breakages deposit taken from account bit of turn off as we are a couple in our 60 s plus it couldn't be paid in cash

Breakfast, employees friendly, helpful. parking across the street was free due to broken exit. Great location to get into Dublin, beds comfortable, bathroom great. Receptionist Megdah printed out our boarding passes for us, was receptive to find a maintenance person to fix the broken toilet seat when we first checked in.

we were given a room with a broken toilet seat - would have thought person who readied the room for us was aware before we put our things in the room. We always check the bathroom before unpacking because that seems to be the place where something doesn't work.

The staff were friendly and helpful. The bar food was good The room was very clean.

The room was very warm with no option to open our window. It was very slow to get out of car park early in morning ( 6.45am) there was a queue of cars and we think that some car drivers had not validated their car park ticket on checkout as it was very slow ( I nearly forgot too, but remembered before we left the hotel so went back to reception and got it sorted). As we were going to hospital appointment every minute was important and we were in queue for 10 minutes to get out! I think it would be good if the person at reception asked guests on checkout if they need car park ticket validated or maybe the barriers could be left open to allow guests to drive out without delay. Thanks

It's a nice hotel just outside the city. The rooms are big and clean. The people at the reception are friendly. It has a free parking next to it.

Every time you have to park your car you have to go to the reception to take a ticket so when you go out it shows that it's free. This can take a bit of time if there are many people at the desk, but it doesn't lower the score of my review. When it's raining you can find the floor of the parking filled with water, even if it's covered, and it doesn't make the hotel look nice considering that you have to walk there to get in the hotel.

I loved that they were considerate. I use medication that is kept in the fridge. They availed the fridge for me. And all was ok .

I didn't like that on check in I knew I booked a family room, but on arrival I was given a deluxe room. The receptionist told me that the room is expensive. It wasn't about how expensive it was, it's about what I booked. We booked knowing exactly what we wanted and I had to roam around being shown the rooms that were not even close enough to what I booked. I was very annoyed. But lastly he gave me the family room, it wasn't having a bath tub, only a shower and the toilet was a struggle to flush. But we got on ok.

The staff were amazing! Hosting a cpd course in the tougher suite, Paul couldn't do enough for us! Staff in general went above and beyond to help accommodate and facilitate our needs! Highly recommend exceptional value for money. Restaurant has baristas, all staff appeared to be trained well, also has an ice cream freezer and sweets counter! The food was very good, a home cooked style. Bar and restaurant busy, vibe with plenty of atmosphere. Love the overall feel of the hotel.

With the exception of the conference suites, the hotel is slightly dated and there is a bit of wear and tear. Our room, while very clean, had significant signs of wear and tear.

The staff was excelent! Receptionist were understanding, helpful, and kind any time I aproached them. The staff in the restaurant area was also kind. The HK staff (house keeping) were very helpful and professional! Despite beeing right next to a high way on the second floor I heard nothing from it (although my room was on the court side, not the highway). Since I like walking the store next to the Maldron hotel (1,3Km on foot) was also in available distance. Unfortunately the city didn't really live up to my expectations for several reason, but the Phoenix Park and the Hotel did a great job saving what could be saved! Greetings from room 202 :)

The beds are too soft for my liking which caused some difficulties sleeping. The lack of safe in the rooms made me go all dnd (do not disturbe) during my stay. The hotel lights at night were a bit too strong for me even with the blackout curtain. Not the hotel's problem, but buses goes there more or less every half hour (I use bus No.69 which went only every hour even through day time.)

The staff member waiting at the Bar entrance was rude and treated me like some sort of thug and allowed my girlfriend to walk past before stopping me abruptly and asking for proof off stay and room key, i don’t drink so I saw this as totally unacceptable, as I was not under the influence of anything or loud or disrespectful in the premises I treated him with respect throughout the entire encounter. Made me uncomfortable I sat at the bar for 5 mins before asking could my girlfriend leave with her drink to our room. Apart from that nighttime staff and morning staff were delightful and so was the front desk. The reservations team were absolutely brilliant arranging my room before I arrived.

Comfortable beds, Clean hotel Good entertainment Breakfast staff very helpful.

Receptionist when we arrived, had conversation about the €100 deposit, not explaining why I was paying it and still don't know. Also she mentioned that it was very popular in hotel's, I travel a lot and this is my first time paying it. Didn't like her tone at all... I felt very uncomfortable and felt I got a slap on the hand situation. Also staff need to explain when they give you a menu that they will not take your order if you sit in the bar section...had been waiting a while before I went looking for staff, just something to consider.

One of our party was a vegetarian and we felt that there could have been more options available. Could perhaps have had more tea/coffee/milk in the rooms but other than that it was a very good stay. Restaurant and Bar staff in particular were so nice

We bought tickets on the evening for the following day for tour bus but was just told it picked up from outside. Could have done with more info as we had to come back in after standing down by the road for a while. Person we spoke to then told us pick up was opposite side of the road by the bus stop. Thankfully the bus was running late or we'd have missed it