Location was excellent. First class communal areas

When we arrived by taxi, there were 3 concierge staff standing by the revolving doors. No one came to the taxi to help us out or to take our luggage. As a 5 star hotel commanding their rate this should have been way more attentive. We did not get a turn down service on our 1st night but we did on our 2nd night. Again, this was not good enough for a Hotel of this standard. The body lotion was not replenished and was small. This should have been done.

Beautiful room with a balcony Swimming pool, gym Bar 27: Salad with mixed leaves, beetroot, feta cheese and crunchy hazelnuts and walnuts was truly delicious with a generous amount of leaves. Celery soup was amazing too. We really enjoyed dinner as well, which was served in a private dining room as the Saddle room was closed for refurbishment. Excellent food and a special atmosphere with real candlelight ! It was heartwarming that a few staff remembered us, even though it’s been 4 months since our last stay.

What can you say about The Shelbourne that hasnt already been said ? Excellent location, excellent staff, friendly, helpful. Everybody smiling. We stayed between Christmas and New Year so it did feel a little extra Magic. The bar is one of the best bars in Dublin, and we had food and drinks on our first night which was perfect and highly recommended. The breakfast is amazing ! Our room was luxurious and comfortable. Looking forward to staying again.

It had a lovely unpretentious atmosphere that was so inclusive and welcoming of everyone. Absolutely outstanding breakfast and great food for dinner. little disappointed in Christmas lunch mains could be better but rest was super. Rooms very comfortable, we had 2 booked. Queen bathroom is far too small in 271 the other room bathroom was big and spacious. Staff are absolutely fantastic in particular we would like to thank Maurice who was just so welcoming helpful and gave us great advice on everything. all staff brilliant and a credit to the hotel. Would definitely go back.

Bathroom for a queen room was way too small.

Location is perfect, room lovely, staff excellent. We don't normally spend quite so much on hotel accommodation but it was a special occasion, Jackie's birthday and The Shelbourne lived up to expectations. Thirty years ago we visited Dublin for the first time together and walked past The Shelbourne and we said "one day". Four children, twenty five years of marriage and we made it. Hopefully it won't be quite so long for our next visit.

Small criticism the coffee machine in the room was maddening :o

The Shelbourne is an exceptional hotel. The staff are outstanding, the fixtures and fittings are of the highest quality and the afternoon tea is perfection on a plate. The 1824 bar for residents is a comfortable retreat.

We opted for the small queen room which although beautiful fitted out, is frankly too small - ok for one person - but too small for two, evidenced by room service struggling to set up the table. Also, the bathroom is rather cramped and the sink no bigger than a large saucepan.

The attentive and friendly staff made me feel welcomed and valued, providing exceptional service throughout my stay. The rooms were spacious, beautifully decorated, and equipped with high-end amenities that added to the overall comfort. The on-site dining options were fantastic, offering a diverse range of delicious cuisines. Additionally, the facilities, such as the spa were top-notch, creating a perfect environment for relaxation and indulgence. Overall, it was an unforgettable experience!

Beautifully decorated for Christmas, good Breakfast excellent choice. Housekeeping staff very efficent great location. Lovely big room and very quite

Reception check in a bit slow waiting awhile for our room, but i understand its a very busy time could be a bit more friendly if im being over critial. Breakfast the first morning was slow and when i asked for butter was told by the waiter they had none left i repeated the request incase he didnt understand me but was told no we dont have any , i left it a few mins and asked a different staff member and got it promptly. Never got fresh toast when asked for it, waited a good 15mins to get my coffee few minor things and on the second morning service was very good . All small things but need more attention to detail for a good 5 star hotel. But had a lovely stay over all.

Polite, professional and courteous staff throughout the hotel. Recommend breakfast at the hotel. Have the lamb for dinner. The Guiness is as good as it gets. This was my second stay at The Shelbourne. Looking forward to my next reservation. I loved the oysters at the bar.

Drinks at the bar are pricey. However, the service is exceptional.

The beds were super comfortable! And the dressing gowns were great quality, so plush! Super comfy stay overall and a nice turn down service!

The entertainment facilities within the room could be modernised. For example, they did not have chromecast, access to sites such as Netflix for example, and the TVs are quite small for the size of the room. When you want to chill in the room and watch some TV, this could be improve. Personally, I do not like having the shower within the bath which was what our room had.