Given what we didn't like, we explained to the supervisor on duty that we were paying for a 5 star hotel and getting 3 star amenities and service. Things you do not expect at a Conrad. On the way back, we were surprised with an upgrade and provided a credit. The customer service is top-notch at this location. The rooms are very clean and comfortable.

We stayed at this location twice during our trip. When we arrived in the city and then when we ended our trip and came back to the city. The first time, we had a room that had very poor shower drainage and was creating a bathtub. The shower ceiling was peeling, one elevator was working, and when we tried to call for room service, it kept going to voicemail, and we were told they were closed, when in fact they were still open.

The room and the bathroom were spacious and clean. The bathroom had a large tub to soak in and I took advantage of it for sure! The staff were very friendly and professional.

The food was not good. There were no healthy options and finding something allergen friendly (gluten and dairy) was a struggle. The kitchen did accomodate, but instead of being able to just choose something, I had to ask for modifications. Also, it didn't taste good. We only ate at their Terrace Restaurant and the cost, taste, and options made us not want to eat there a third time.

Location and space within hotel excellent.

Service in bar very slow. We were in a junior suite which was beautiful but did not seem to be very well thought out eg - the main wardrobe was quite a distance from the bedroom and the hairdryer was not in the bathroom. Car parking spaces quite small for the size of modern cars - consider remarking it.

The breakfast staff were very attentive. Really eager to please. Rosemary was particularly lovely. Also the choice of a la carte breakfast was great. The option for drinks was also fantastic at breakfast. Bloody marys etc.

On arriving at reception the staff could have been more friendly, we had to ask to many questions. Seemed inc convenient we were there. Also the mini bar items seemed expensive when we had paid over a £1000 for 3 nights.

Top.class hotel, true to its 5 star rating in every way. Excellent facilities, beautiful decor, and service were excellent throughout. Tomás, the restaurant manager, was so lovely, both professional and charming, a real asset to the hotel. Our room was upgraded as it was my husbands 60th. A beautiful chocolate presentation brought to our room after arrival and a further 'Happy 60th' birthday sweet presented after our dinner. I can not thank the staff enough for making our stay so special. This hotel delivers in every way. We will be back! X

The staff was phenomenal. Truly this is what makes a 5 star hotel. Everyone was friendly, helpful, and professional. From check in, to room service, to check out, to helping arrange taxis, I've not a single complaint! The shower / bath was super (lots of options for how you want to wash up), and the shampoo didn't make my hair ultra dry. The room layout was great, and our room had an awesome window nook that we loved!

Bed was fairly stiff. It was the only real main detractor for the stay. Only other thing to note is the bath did have someone else's hair in it, but I didn't notice until I got in the bath, so it wasn't easy to see. Could be the lighting of the shower area itself is dimmer which makes things hard to see even when cleaning.

First off, the staff was very welcoming and greeted us with a smile. They answered any and all questions we had regarding the area and our stay. Traveling with a baby can be challenging and they were very understanding and accommodated our child's needs. An example we requested a baby cot and they went beyond the request by providing a bathtub, towel, pillow, and blanket. This alone showed they care about all their guest no matter how little they are. Additionally, the breakfast was phenomenal the eggs benedict and pancakes were our favorite. Apart from the many amazing coffee options they had a self-serve mimosa and bloody mary bar. Lastly, the location/atmosphere was great there are a few parks nearby to stroll in or take the kids to play in. There were many great food options that are only about a 10-15 minute walk from the hotel. It smelled amazing in there as well. 10/10.

Excellent location, close to many sights - walk through daffodil filled St. Stephen’s Green to Grafton Street - the ‘hub’ of this side of the city for street music, shopping & a coffee at Bewley’s. We attended a concert at the National Concert Hall, located just across the street - had light bite in the bar prior to concert & a drink there afterwards where we were entertained by the 2 staff who were preparing a variety of fancy drinks. All in all, a fabulous 24 hours.

Zero

The room was very spacious, bright, clean and very well organised for all but anyone with any amount of computer equipment, phones, etc. The cooking at the three restaurants was at a very high level. The breakfast selection was superb. Staff were very accommodating. The Sixt car rental facility in the same building makes for a very convenient location for the travelling guests.

There was nothing to not like. One elevator was being repaired slowing things down a bit but nothing major to detract from the praise we heaped on it before.

Everything! The room was better than advertised. The staff, all of them, could not have been more helpful and friendly. Had a wonderful meal in the restaurant after a very long day trip to Northern Ireland. Better than any other Hilton Hotel I ever stayed at!

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