Location and cleanliness. Receptions named Paul was excellent.

Concierge named Allan was very unprofessional

I had the pleasure of celebrating Valentine’s Day at the Iveagh Garden Hotel, where my partner and I were joined by close friends for a surprise engagement party. From the moment we arrived, the experience was nothing short of exceptional. The food was delicious, with a variety of dishes that catered to everyone’s tastes, adding to the celebratory atmosphere of the evening. What truly stood out, however, was the outstanding level of customer service provided by the staff. They went above and beyond to ensure that every detail of the evening was perfect. The team was incredibly supportive and accommodating, assisting me in planning the proposal and helping to create a seamless and unforgettable moment. Their professionalism, warmth, and attention to detail made the entire process stress-free and truly special. The proposal itself was flawless, thanks in large part to the staff’s dedication and creativity. They helped set the scene perfectly, ensuring that everything was in place to make the moment magical. My partner was completely surprised, and the joy and excitement shared by our friends made the evening even more memorable. The 5-star customer service at the Iveagh Garden Hotel truly elevated the experience. From the thoughtful assistance in planning to the genuine care shown throughout the evening, the staff made us feel valued and celebrated. It was a night we will cherish forever, and I 100% recommend the Iveagh Garden Hotel to anyone looking to create a truly special occasion.

Kevin, the night manager and the bar staff were exceptional. As were the staff at reception. So helpful.

Could not fault the hotel itself. Beautifully festive and exceptionally clean. Staff were very capable and friendly.

On checking out I needed to remain at the property for a few hours. I purchased drinks and sat down on a couch. The concierge kept eyeballing me in a really unfriendly manner as if he was wondering what I was doing there alone. It made me so uncomfortable I left for the train station earlier than planned. Left a very sour note after a lovely stay and evening in Dublin.

Breakfast was 5 star. Fresh fruits and the hot buffet as good as what you'd get at any top hotel.

I found the pod bedroom very warm with the underfloor heating but I told reception and they turned it off

We enjoyed every element of our stay at Iveagh Garden Hotel. The room was beautiful and well appointed with the most comfortable bed I've ever enjoyed in a hotel. The front desk staff was wonderful, the restaurant full service with some of the best food we had while in Dublin - try the seafood chowder - and the location was ideal for exploring. One day we took the tram from the stop one street over and found the city very easy to navigate via public transport; there is a convenient stop for the On and Off bus tour of Dublin quite nearby as well. St. Stephen's Green is within short walking distance and is simply beautiful in all weather. There are many shops and restaurants nearby, though the street on which the hotel is located is quiet other than the pleasant sound of the trams passing.

The room was comfortable, clean. The bar was gorgeous and food fabulous. Staff were very nice. They left cards and chocolates in my room for my birthday

It took a while to get into the hotel at night as the door is looked and no one was at reception

The hotel is so beautiful and so much nicer than I expected it to be. Clean, spacious, and updated rooms. We stayed in a deluxe double which had a double bed and two twin beds with plenty of room for our luggage and even a small table and chair. The staff was incredibly friendly and helpful. They truly went above and beyond to accommodate our requests! We need a vacuum for our vacuum seal travel bags and they brought it to our room right away. We did not have time to try the restaurant but for a small fee they offer grab and go continental breakfast if you have early morning excursion. You need to request these the day before. The location is great! Walking distance for the majority of Dublin's main attractions. Great location if travelling with children in my opinion. There are several bars and clubs across the street but still quiet and not as loud and hectic as Temple Bar. I will definitely stay here again on my next visit to Dublin! Thoroughly enjoy my stay

Location was perfect, about a 2 minute walk from stephens green and staff were very helpful upon arrival and our room was very spacious with a balcony which was an added bonus . It was my sisters birthday and they left a note and a little plate which was lovely too!

I ordered a glass of wine after closing time and was asked if I would pay at reception , I of course had no issues with this, but I was going to have it in the lobby area and then pay on my way up , I was then approached with a receipt which I said I’d like to pay cash for and the employee seemed flustered and said he’d grab his manager , I then waited 15 mins to hand 9 euro over to which I presume was a night porter who was extremely helpful and apologised about it . Just felt like a bigger deal was made than needed when I was willing more than willing to pay .

This hidden gem in the city centre of Dublin,is a must for people to stay in ,if it's location, cleanliness and exceptional customer service you're after!! We wanted to sit in the garden area ,which was stunning to look at. It was starting to get a bit chilly,so a member of staff brought us heated blankets and put on a roof heater for us. We have never received such excellent customer care like this before and believe me we've stayed in some hotels ,world wide. We will certainly stay here again, it will now be our Dublin City Centre hotel of choice from now on and I would thoroughly recommend this hotel to all those wanting to stay in a hotel oozing complete luxury . Thank you Iveagh Garden ,it was a complete pleasure ☺️