Room very clean could not fault it really only thing shower was just ok. Need a shower head that u can use seperate for washing hair

Staff on reception in leisure pool on sun 13th quite arrogant and intimidated my daughter and friend. I told them both were 16, one is turning 17 in may and the other in September. I left and then the 2 girls said they were literally stalked out by the 2 girls on Reception that evening. Then they proceeded to ask them their date of birth whilst in jacuzzi after me the parent tellinh them their ages. It is not on. They refused to go swimming on the morning after

This is my 2nd time staying in this hotel. It's a beautiful hotel so close to the main street. The leisure center is really nice . Decent pool , Jacuzzi, sauna , steam room. The room is soundproofed so very quiet. Even though it's on a main street irs so quiet .spotless hotel room. Bed very comfy , more channels then the standard saor view ones in most hotels . Staff very nice . Plenty of tea / coffee , towels , toiletries

The pillows were really uncomfortable. Although they weren't too soft or too hard they were just impossible to get comfortable on . The room was extremely hot even with the windows open and the large standing fan on the room was still so hot . The handle on the bath was a bit loose and rusty.

Hotel is in a fantasy location right in the center of Kilkenny. Lots of lovely restaurants nearby, and lots to see and do too. The staff were very accommodating, helpful and friendly. The bar is a great size with great service and creates a very comfortable experience where you can really enjoy yourself. The room itself was spacious, the beds were comfortable, and the room had everything you needed for a comfortable stay such as a fan, an ironing board, and a TV you could cast to.

Breakfast area well managed. Sometimes waiting before entering as not sufficient free tables which is surprising when compared to many other hotels but this minor is compensated largely by the breakfast management: lovely lady at the breakfast area who is on top of everything: tables, needs of customers, workforce under her lead. Nobody can sleep under her watch. She communicates kindly to the staff in my opinion so it works. Congrats!!! Also hot buffet is managed perfectly. One staff member is distributing the food for all so no waste of time and no spillage or non hygienic acts of some of customers. Nobody touches anything. Thank you hotel management. Also surprisingly the hotel manager is helping the breakfast service as a real college. He knows what is going on in his hotel. Please only check the way personnel is cleaning the tables as some have the habit to put salt and pepper recipients, milk … on the chair while spraying the table surface with cleaning products and then wipe it. The spraying is without any doubt contaminating the pepper, salt etc which is just next to the table. Parking just in front of hotel and not so expensive with hotel discount.

The spraying of the tables is inadequate.

Nice rooms looked to be recently done up

Rooms and access were poorly cleaned. Needs the supervision of supervisor as skirting boards in room and corridors were very dirty as were the lift. Breakfast was a disaster as apart from having no room we waited approximately 20 mins and were called in. Again no idea of modus operandi as tea was not put on table until we were almost finished and I went looking. Only one toaster which was the source of long queues. Decided to go out for breakfast on second morning and also influenced our decision not to use the restaurant which we usually used on previous visits.

The location is wonderful. So easy to get to everything....Walking You do have to park in the car park across the way which means you have to lug your luggage as the hotel only had one luggage trolly. The manager was great he did get our luggage and took it to our room. So thank you.

The breakfast service was ok but I did not like... I wanted morning coffee and room coffee stinks. So I went down to the lobby no coffee had to go into the breakfast room. There was a bus full of tourist there and me waiting 20 mins just for a cup of coffee was crazy. I got the cup and the coffee machine was not working. it was out of milk so I had to wait longer.

The hotel was lovely, but it felt a bit sterile. None of the nice Irish charm you expect, just a corporate style hotel.

If you wanted to use the pool, you have to have a bathing cap, which, if you don't have you can purchase from the hotel for 2.50 euro. For me, about $6nz. And at already paying $430nz a night was a bit much to stomach. Small things matter to travelers on a budget, and this was just a bit too much.

Location is brilliant, it is close to everything. Hotel itself is lovely and our room was very nice. Big mirrors and well lit which many hotels lack. Shower was good. Staff were all very pleasant and helpful. Nice breakfast.

Check in time was 16:00 which is later than most. However staff took our bags and we were able to have a drink in the lounge area while we waited. Car parking is across the road in a multistory carpark which is not surprising for a city centre hotel, but it was bit more effort to bring luggage over. Hotel have an arrangement with the carpark regarding payment. A couple of bits in the bathroom could be fixed up a little, eg grout missing, chips on tiles, damaged toilet roll holder. But overall was clean and a nice bathroom. Breakfast was very busy but this was flagged to be the case in advance and the staff managed the queues for the tables.

Spa and pool facilities where excellent and no time restrictions on entry. Breakfast was amazing wide choice. Room was spacious Staff very helpful with everything and attentive

Room was dusty in places, fan in room which was amazing but I had to clean because it was full of dust which was blowing out when on, no tiolet brush in bathroom and bathroom door wouldn't close

The venue proved to be favorable for our stay. My son, aged 12, and I stayed there as he was attending a chess competition at this location. On Saturday morning, I had an early departure to Dublin for a scheduled meeting, necessitating my son to manage his own breakfast in my absence. Upon my return around midday, I was pleased to learn that Rachel, responsible for the breakfast area, exhibited commendable care and assistance towards my son. I am grateful for her attentive service, and my son's positive feedback further underscores her exceptional efforts. I extend my sincere appreciation to Rachel for her outstanding work. Additionally, I found the gym facilities and swimming pool to be of commendable quality.

Expensive