Very nice hotel. Room was spacious and clean. Staff were very pleasant and polite.

We booked dinner in the restaurant. I ordered steak fillet and got braised steak. Spoke to the waiter and was offered a change but then we would have been eating separately so continued with what I received. Had to say to the waiter to change the bill as pricing was different for both dishes. Disappointingly when the bill came the dinner was still charged for even though it wasn’t what I ordered. When I said it to the waiter I got cash back. It wasn’t that I wanted the money back, the sentiment should have been not to be charged for the incorrect order.

Room was spotless and really big, with a great bathroom and modern furniture. Very comfortable. We had breakfast and dinner at the hotel, both did not disappoint - we enjoyed the food and service.

Very little, I am struggling to call something out given the value of our stay and the quality of the experience. Only thing I can think of is the QR code for Kildare Village did not work, we popped in on our way home, staff at Kildare explained that because we had just checked out it did not work, would be worth sharing this with guests - i.e. you need to still be checked in to use it, but honestly, this is very minor - we had a great experience and will be back.

The main hotel and staff were amazing. We only stayed two night , we used the SPA for a discounted 25€ each but it was not worth it. Food and drinks good price and tasted nice.

Our room was so hot we didn’t sleep for two night, the staff at reception did get us a fan but this was. O good - just moving the hot air around. Outside temperature was 10 degrees our room was 24degress so not great SPA facilities we paid 25€ each, I did not think it was worth the money Dirty cups everywhere, unsure if half the facilities were working as all room seamed to be at the same temperature. Steam room was out of order. SPA needed a good clean

A variety of good and healthy foods to choose from as well as having a cooked breakfast served on warmed plates - it was all delicious and the Staff were so attentive and friendly . The Breakfast was served in the stylish Restaurant Blakes which is very comfortable to enjoy it all

My meal in the Seven Bar was very disappointing Very sloppy and didn't eat well . Ingredients were not fresh and I had an alternative meal which resembled something from a Suprmarket Freezer. The Bar itself is nicely done and the Terrace Garden Room is lovely to enjoy a good day with a drink

Overall, the hotel was lovely, and the staff were very attentive. The Sunday bar staff, unfortunately, were very slow, albeit a lot of teenagers and some in training it took 14 minutes to get to americanos. The food was excellent, the breakfast plate came out extremely hot, which was not very pleasant to touch without a warning. Staff member should have given some notice to us. Very well equipped gym, unlike most other hotels.

Unfortunately due to weather conditions, we were unable to check in for several hours which meant we did not have use of our room until 5pm. We did get a complimentary late check out however we had a staff member knocking on our door 5 mins pre check out time to ask us are we checking out🫣.

We came for our honeymoon for 3 nights and stayed in the Junior suite. The room was beautiful spacious and clean. We dined twice in the restaurant. Both times services was exceptional. Three mornings at breakfast, the staff were brilliant. The staff at reception are so friendly and welcoming. We both had the deluxe heritage spa package we we would highly recommend. Great value. The walking track around the golf course is great addition. Would definitely recommend.

Nothing

The hotel is in a fantastic setting with great staff.

We had a dinner reservation in seven restaurant for 7pm but we came down early to have an ore dinner drink and to watch the football to be told we had to have our drink at the bar which would not have been a problem with there was somewhere to sit at the bar. When we pointed this out we were told to go sit in the foyer but we told them that we wanted to watch the football and that we were eating so why could we not sit at our table as there was plenty of tables free. That was the only disappointment about our stay. We have stayed at the heritage several timed before and we always have this problem with the bar.

Food was excellent staff lovely

When we arrived at hotel we paid our bill 670 which included 2 evening meals the first night when we went into restaurant they said we were only booked for breakfast but then went to check and apologised the second night same thing I had to go to reception to sort it out myself the girl on the desk said we were not entitled to evening meal it wasn't on the computer I then produced my receipt and she said o your correct it was in the extras on computer it was quite embarrassing in the restaurant I then came back into restaurant and my starter was cold I spoke to a lovely lady on the next morning she refunded me the price of the dinner Regards Christine Forde

Staff are excellent. Very warm, kind and polite. It is appreciated when a staff member says good morning when just passing by. Keep it up folks. Also would like to say well done on the staff in the restaurant. Good management and more especially the young folks who were serving. It is appreciated that many are young and possibly in their first or second job - they were great to observe in their work during a very busy evening in the restaurant. They all looked calm, remained very warm, friendly and professional even when you could see it was a demanding evening serving. Well done. Having worked in gastro for many years it was hugely impressive to watch and experience. Also shout out to the night manager and day manager who is I spoke to about a small issue. Both were courteous and were quick to offer an amicable solution. My issue was not forgotten about. Shout out to the young lad at reception who I chatted to at 12 midnight - I was a bit tired and was a little frustrated at the noise from the bar which one could hear from my room directly above the bar. He handled it very professionally and remained down to earth - a person who presented themselves as someone who could help rather than just fob someone off. Please don't change the staff...you ve a good bunch there.

Just the noise from the bar which kept us awake in the room till it finished at 12 midnight. That's all. Little frustrating but in fairness I have only good things to say about how the staff handled it. I didn't feel l like Mr No party, more so that my frustration was reasonable and dealt with as such. So thank you.

Beautiful luxurious hotel with fabulous lobby area. Room was clean and equipped with everything plus extras (coffee machine, espa products, freestanding bathtub etc), very comfortable bed. Spa area was brilliant. It cost extra to use but was well worth the money. Partner used the golf course and really enjoyed. It has a nice walking trail around the course too. Food and drink in the hotel was really good, staff very friendly. The little pub at the entrance to hotel called the thatch had lovely food and cosy atmosphere. Will be back !

Nothing