Good location and transport

There was a fire evacuation by the fire stairs one morning during my stay at 1.59 am. After waiting outside in the cold on the footpath for about 25 minutes we were allowed to return to our rooms. No explanation was given to guests and when I inquired of reception staff the next morning I was told they had only just started work for the day and had no idea. I thought this was poor communication.

Room was large with plenty of space for luggage etc and comfy beds. Shower was also a decent size with good water flow. Breakfast option looked good but a bit too expensive.

Cleaners forgot to clean drinking glasses and mugs on one of the days of our stay. When we questioned staff about this we were not provided with clean glasses & mugs and were forced to clean with bathroom soap as no washing up detergent or utilities available in room. It was a minor inconvenience but this shouldn't happen in a hotel with daily cleaning.

The bed

Bathroom no air-conditioning

The young lady with shoulder length black hair on check out on 14/10/24 in the evening was somewhat rude. She was also on shift on the evening of 10/10/24

We were relocated to a better room inmirning after arriving late at night and finding the room not suitable. There wasnt anything that could be done due tothe lateness at night but in morning the matter was resolved. The new room was better furnished and facilities were better. The location if this hotel is fabulous for elizabeth quay area.

The first room we were offered was not the standard we expected. The sink in bathroom was badly marked. Initially, as it was late at night the staff on duty was unable to help. When we went to reception in morning an alternative was offered which was great, and so the matter was resolved. Staff were really pleasant and helpful.

Room was, clean, organised, practical and spacious, bathroom facilities exceptional for limited mobility guests. Great central location.

No security checks of who's coming and going through the foyer and accessing the lifts. Staff could have acted a bit more enthusiastic with their interactions with guests. Hiding all the coffee/tea /utensils in cupboards didn't do well for aesthetics. Walking in and seeing what's available to the guest immediately is far better than having to go on a treasure hunt to find everything. Maybe a small microwave in the rooms may be an advantage to guest experiences.

Room was large clean and modern. Bathroom was clean, modern and had a bonus bath. The desk and chair was a very useful extra. Free WIfi Was good.

TV was not a smart TV. I had a streaming device. so I managed to get around this. Location was OK. It is 10 minute flat walk from the center of the city. You are in the free bus zone but I chose to walk it every day(I know this was self inflicted). One night the laundry truck turned up a 4:00 am under my window. Made a bit of a racket. I am sure this could have be scheduled for a better time.

Very friendly Reception staff who are able to answer questions about how to get to places of interest in Perth. The Reception staff were able to quickly deal with a maintenance issue and moved us to a comparable room immediately. The buffet breakfast is very good, with a selection of hot and cold foods.The rooms are comfortable, though a little worn, but clean and stocked with tea and coffee supplies. There is a refrigerator in every room. Executive rooms have a microwave. Otherwise there is a microwave in the lobby for guest use. There is also a coin-operated laundry available for guest use at a very reasonable cost. Parking is at the rear of the property and offered at a reasonable rate. As with most of Perth City there is only limited availability of street parking. The hotel is a short stroll to the Swan River and Langley Park. Easy access to public transport and the Red CAT bus (free) runs along Hay Street, just one block up. A 15 minute stroll into the centre of Perth. Lots of convenience stores close by to purchase drinks and snacks before heading out for the day. Plenty of cafes, restaurants and a great pub within very short walking distance.

It's a shame that there is no longer a restaurant at the hotel for an evening meal but their sister hotel immediately opposite (The Comfort Inn) does have a dining option.

Easy to get to, staff was there to check me in after 9pm when I arrived, clearly explained everything I needed to know, room was clean, ample powerpoints for my electronic devices, shower was nice, lovely breakfast in the morning.

Would have been nice to have a microwave in the room. I asked staff at check in to give me a wake up call the next morning but I never received one. There were a number of items for sale to guests at the front desk but I really needed a painkiller like paracetamol and they did not have any (and the convenience store a block away was closed when I arrived at the hotel, and still closed in the morning when I checked out, so could not get any painkiller for the long trip home by bus.

The staff are very friendly and helpful. There is plenty of room in the sleeping area and a good sized desk with a seat for using a laptop etc. Offstreet parking is reasonably priced.

The bathroom was a bit cramped especially the location of the toilet, jammed in between the vanity and the shower. The bath, in my opinion, is taking up too much space and isn't really necessary in a one bed hotel room. There is no actual air con unit in the room so the only control for the air conditioning was fan speed.