The location is amazing, staff are exceptional. The pool is great too - being able to swim in a heated pool, outside is so relaxing. The only hotel we’ve ever stayed at that the pool towels are bigger than a hand towel. These actual cover you.

The pool is falling into disrepair (tiles missing around the top edge - jets are weak - the plastic curtain between inside and outside is gross. And the bottom is getting slippery (especially on the stairs into the pool) Our outlet in the bathroom was crooked like at a 15degree slant crooked - drove my daughter nuts lol.

It was next door to my destination but as I explored the downtown area also close and accessible to the major attractions I was interested in. The room was mindfully calm yet tastefully modern with next level features..soft closing drawers, higher end toiletries and bathroom. Loved and noted the attention to detail.

There was a short elevator issue and there was no alternative other than stairs…but the line of guests moved rather quickly. I only had an overnight stay, but didn’t have any other issues!

Great location to walk to CN tower, museums etc Room quite spacious for a downtown hotel. Of course, I compare with Manhattan hotels which are the worse but still Self-parking was not too bad

It's pricey as most downtown hotels in big cities It would be nice to have an activity (live music etc) in a very cold night where you cannot wander in the streets I -suspect that it may be noisy if it is not holiday season and your room is in one of the lower floors

Size of the room was great. I had a jr. suite that came with a king-size bed. I loved that the bathroom was very bright. There were also a lot of outlets and USB charging ports all around the room. Room service food was delicious!

The main room could be brighter. It was very dark with the curtains drawn, and I had the curtains drawn most of the time because I could see offices directly about 10-15 meters outside my window. The staff at check-in said I had one of the newly renovated rooms; however, there was a crack in the mirror behind the coffee maker. There was also a panel on the vanity in the bathroom that fell off when I pulled the drawer open to get to the blow dryer. I had to line it back up and put it back into place and from then on it didn't come off. Also for the price, I would have imagined that the room would have a newer coffee maker (wasn't a Keurig or Nespresso), blow dryer (was an old-school Conair), and iron.

The check-in process was straightforward and smooth. The gentleman who checked us in at the front desk was very welcoming, which made for a great start to our stay at the property.

The couch bed wasn't comfortable. We used the side door to enter the property, but we were unaware that it would be locked after 10 PM. It would be helpful to have a sign indicating this, or to make the existing sign more visible.

The hotel is located in the center of downtown, close to main attractions and shopping. We went to a concert in Rogers Center and were able to walk to the event. The staff was very friendly and the rooms very clean. We used the pool area as well as the sauna and it was very clean and all ammenenidies available. Would recommend others to stay at the hotel.

Hotel location is excellent. Beautifully appointed lobby/front desk area. Rooms were spacious & updated and all staff we encountered were very helpful & friendly.

The elevators were quite (*VERY*) slow. We walked down 21 flights of stairs a couple of times after excessive waiting. However, there are signs up which indicate they're aware of the issue and inviting guests to use the service elevators - which is a great workaround. Rooms/hallways are not well insulated - very noisy but after falling asleep it wasn't an issue.

Everything was good

The bills coming to my card. I was charged when I arrived for extra bills like breakfast, laundry etc but after checkout I was told I have a balance but a day after checking out am still getting debited even while in the hotel I got debited which I plan to go back there and asked them why that’s all

The hotel is located in the business district, with everything nearby, very convenient. This is the second time I've stayed here. Everything was great. The room and bathroom were clean and the bed was comfortable. If I come to Toronto next time, I will stay here again.

The only thing I think is that the lights in the room are not bright enough, this is my personal opinion.

our room was an upgrade to a beautiful suite overlooking the CN tower. a fabulous room, a shame we couldnt be in it for long to appreciate it. Bed very comfortable and lovely shower. I liked the shower and hair products available and they smelt nice.

The breakfast was very costly and even though there was a lot of things out, not much in the containers and we werent keen on the juice or sausages and porridge horrid, but thats being picky. We had enough to keep us going til lunchtime