Arriving admist torrential rain and hour and half after we were due, the team were lovely and welcoming. The sorted us with check-in and were even kind enough to provide a voucher towards dinner at the Grill. The room itself was only a minute away from reception and there was a carpark right outside the room. The beds were delightful and I want one 🤣 Kids adored the indoor pool, Saturday they spent hours there!

We were pretty happy with everything - perhaps some signage in regards to "room carparking" might be helpful. Oh and the pool flooring gets a bit slippery. You might want to consider some grippy stuff in the walkways ❤️

Loved the facilities available and the location worked really well for my son and I. The receptionist we dealt with throughout our whole stay was the same person and she dealt with all my queries really well!

The only thing I didn’t like was the noise in the hallway - people weren’t considerate of other guests especially at night (I’m talking 9pm onwards). Kids yelling down the halls running back and forth loudly. If this was during the day or earlier in the evening, not a problem.

We loved everything about this property. We knew we would be arriving until 8pm so I rang to let them know and also asked if dinner would still be available. The lovely receptionist said she would go down and turn on the heat pump to warm the room and dinner would still be available. The room was a huge room with a modern bathroom, bath and separate shower. A really comfortable big bed with parking outside your room, easy to unload your suitcases. Dinner at night was excellent as was the help yourself breakfast the next morning. The restaurant staff were attentive and friendly.

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I thought from some reviews it was abit rundown but that was not the case for us. We got the more expensive room but I thought it was cheap for what we got. The bed was comfy as and the underfloor heating in bathroom was great.

Didn't get a garden view which was the only reason I wanted to stay there, had the carpark view. I would have asked to be moved but our type of rooms were fully booked so didn't bother. I'll request it next time. Microwave was in a weird spot and there was space for it to be in kitchen area. Strange but no biggy.

The room was spacious and the beds very comfortable. Only criticism was the bathroom had mould around the shower door which didn't look very good, and there was some sort of leak in the bathroom floor between the vanity and the toilet. Would have said something when we left but there was no-one on reception when we left. It didn't cause any real issue, and just wanted to mention it. We had a full breakfast one morning which was good, but when we came down some of the food wasn't very hot. Was very nice however.

The room was what we expected with the bedroom TV and a chair and table with a shower room/toilet. The Tv included sky sports which was great. It contained everything we needed for the stay of two days - being winter we did not sit outside. We were able to park our car right outside our room. We did not use the pool, but it looked lovely. We had dinner in the restaurant and a bar meal in the bar while watching the rugby. Breakfast was available but we drove to town for a late breakfast. We left at 6:00 am in the morning on our second day so we had breakfast on our way home. We have stayed here before and will again.

There was very little we did not like - the bar food and bar operation were great. The hotel is a distance away from town, so walking was not an option for us. There are a number of interesting places to visit nearby including Greytown and Martinborough which we did.

The Staff in the main were excellent. I have stayed here before many times and always found the staff and the facilities excellent. However only 2 young girls were serving/running the Bar and restaurant area and they did not show much enthusiasm for their work

The room had not been serviced correctly. There was food in the fridge and faeces in the toilet bowel. When the room was serviced the following day our towels even though wet were folded and put back on the shelf -although this could have been because I hung them up rather than throw them on the floor. The toilet was left in quite a dirty state

Room was clean, comfortable and great to park outside the room.

Breakfast was slow, busy morning but still very slow for hot food to come out. Restaurant staff service was average, some friendly but the lady bringing the food out seemed grumpy and bothered that people were standing around waiting for hot breakfast. Bread wasn't replaced until you asked for it. Reception and housekeeping staff very friendly. Spa pool water very dirty.

We had a good size room, plenty of storage, comfortable beds and great lighting. -All of the staff that we dealt with were lovely and helpful. -The outdoor and indoor pools were great for the kids as well as the playground and arcade. -The location was close to town and easy to get to.

The shower in our bathroom had no dip so water spread everywhere as the only barrier was a curtain. Room 506 -The spa needed a clean, it stunk and the water was murky. -The fish tacos lacked flavour and the chocolate cheesecake was small and was more like a rich chocolate slice. Not worth the $41 paid for this room service (Sorry!)

The staff had an amazing big smile in their faces, not just because they have to smile ,it was natural and anything you ask, done a such way that you didn't feel uncomfortable asking. We had a magical weekend in the Copthorne hotel and the surrounding Area ( Masterton) 10 out the 10 is not enough, Thank you very much to all staff that we have contact with during our stay

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