Room is well adequate and cosy. one of the best location to stay with connecting all the ends of London and outside of London. Many restaurants and cafes in a walking distance of the property. Salisbury Local is very closeby if you need any day today requirments. Guest service is splendid from front office, restaurant and the Bar.

Breakfast had a good spread but the same menu everyday. It will be nice if they can offer veriety on each day or alternate days. Washroom door should not be sealed type. They should consider to keep a tissue box in the room.

The breakfast had a brilliant range for everyone of the family. The pool access was lovely and the water temp was perfect. The hotel is under going improvement so this is the only reason that the rating could not be a 10. Excellent service and welcoming room the staff.

That the sink is not in the same room as the toilet and no plug sockets by the bed.

Great Location, very clean, amazing friendly and efficient staff , lovely buffet breakfast, spacious rooms (executive room)

The drop off is a little tricky. There are no visible signs to Novotel from Sheldon Square. If arriving by taxi , at Sheldon Square there is a barrier, the driver can press the buzzer at the barrier and the security will let the taxi through. The taxi can then drive all the way down to the hotel.

It all seems very new. Good location, Paddington is very convenient to reach many areas of London. Room was quiet.

It’s at the end of a cul de sac, and enclosed by a highway and train tracks. Not a big disadvantage, just feels like a bit of an island.

The breakfast was very varied, rich, even the most picky eaters could find something to eat. There were fresh cut vegetables and fruits, yogurt, cereals, bread of several kinds, varieties of meat, sausages, beans, hasbrowns, ripe tomatoes, honey and hazelnut creams, jams. And for drinking there were 2 coffee machines, fresh orange juice and infused water. As I said, anything for all tastes. We also had dinner several times at the hotel restaurant, and the food was delicious and the service impeccable. The pool is not big, but it is a huge plus for the hotel. The fitness room is well prepared. The hotel, in general, is one that deserves the return and recommendations for accommodation. It is located in an office area, where you can find peace, cleanliness and permanent lighting. We had cleaning every day, clean towels, slippers and robes.

The location of the hotel is very good - it is very close (approx 10min walk) from Paddington railway station, in addition to that there are several tube lines that we perfect to and from the main attractions of the city. The hotel is located in a business area, which means that it is calm and quiet around it. There are several restaurants, grocery shop and coffee places. The personnel at the hotel was nice and helpful. We were able to leave our bags both on the arrival day (before check in time) and on departure (after check out time). It is clean and have everything a guest might need.

nothing really. The Hotel was perfect for our stay and we didnt need anything else.

Great Location. Around 10 min walk to Paddington station. Great line up of restaurants around the hotel. Staff was nice and courteous.

I stayed for a week and the breakfast remained the same everyday. Extended my stay for a day and when approached staff at reception for the rate it was higher than booking. Com They advised me to book it from there but then told me at the checkout that I won't get any loyalty points I booked my extension through booking. Com and the rest of the stay was through corporate booking. With such policy I don't think Accor hotels will be my priority again.

1. Great location 2. Good value for money

1. Pillow should be replace with more standard ones 2. Bed sheets should be renewed. 3. Ventilation should be improved. You need to keep the air co the whole night long and this makes your skin dry 4. Sockets should be positioned closed to the bed. At the moment they’re far. 5. Bathroom should be renewed. Basin not required. 6. Overall, rooms require renovation.

Everything was great. I loved how clean the room was. Spa zone was very clean as well. Our king size bed was very comfortable. Breakfast variety was ok, noone stayed hungry. The staff was friendly and helpful.

The sofa bed definitely needs a topper, as it was very uncomfortable without it and our child couldn't fall asleep. I must admit, the staff reacted promptly to our complaint and provided an extra duvet for us to use as a topper. We had a separate toilet room and a shower/bath room, the toilet didn't have a sink to wash hands which is not convenient at all.

Breakfast was really good, room was lovely, hotel was new looking and facilities were great, check in was easy, held our bags for us for the day as we atribed very early before check in time, and held bags for us after check out no problem at all. Room service was good quality food and arrived quickly, it was also good there was no awkward waiting to be given a tip as i hardly ever cary cash now.

Couple of small things as stay was very good, booked the room for 2 adults and 1 child, the sofa bed was not already pulled out and made up. There are no kids options on the room service so had to pay for a full size adult meal which is expensive. The pool was far to cold.