I recently stayed at this hotel, and while the overall experience was great, what truly stood out was the exceptional service provided by the front desk receptionist Ayesha. Upon entering my room, I noticed the sheets weren’t as clean as expected, and I decided to share my concern with the front desk. From the moment I approached Ayesha, she listened with genuine care, showing both patience and understanding in handling the situation. Without hesitation, she sincerely apologized and took immediate action to resolve the issue, demonstrating a level of professionalism that made me feel valued as a guest. To my pleasant surprise, she upgraded my room to ensure I was comfortable and satisfied with my stay. Ayesha's warmth, attentiveness, and dedication to guest satisfaction truly set her apart. Thanks to her, my stay ended up being memorable, and I left with a great impression of the hotel’s customer service. I’m grateful for her kindness and highly recommend staying here if you’re looking for staff who go above and beyond to make guests feel welcomed and cared for.

as it is my second stay, I am a bit disappointed with cleaning level this time as it was spotless last time.

We were pleasantly surprised with an upgrade to the Queen Suite, which is the hotel’s finest accommodation. The room itself was incredibly spacious, exceptionally comfortable, and spotlessly clean. Moreover, the windows offered a beautiful view, adding to the overall appeal. One feature we particularly appreciated was the water filter station on every floor. It allowed us to enjoy clean and refreshing water without the need to purchase bottled water, which aligns with our commitment to environmental sustainability. Additionally, the lobby exuded style and sophistication, with plenty of comfortable couches to relax on. All in all, our stay was exceptional, thanks to the impressive room, the scenic view, and the hotel’s environmentally conscious amenities.

Gym requires booking and it’s very small.

The staff, location, a relatively new hotel with the benefits that go,with that compared to older hotels in London, with smart though casual feel.

Second time I stayed in May due to an unexpected issue which delayed a flight home. The marketing of the hotel rooms, e.g. website photos, descriptions, does not provide warning that some of the rooms are in the basement with the only natural light through a light well. I would never book such a room if this was more clearly described as a possibility with the room category picked in booking. Staff were good first time in moving my wife and I after one night to a nicer room with a view but at the cost of losing the kingside bed. Second booking, a better room offered from the outset with kingside bed.

The room we stayed in was quite small and the Kay out was not something I was comfortable with , The size of the toilet was extremely small and also shower space was very limited . There wasn’t anywhere to place my personal shower essential when showering which was a little inconvenient. Also the toilet sink being outside in the bedroom was not hygienic for me and not convenient at all. Aside from that I enjoyed my staff , the location was convenient, staff were friendly , we were served by Ayesha who was ever so pleasant and friendly x

The lobby restaurant and library area were spacious and relaxing. The food was healthy and delicious. And Fernando who ran the restaurant was exceptionally welcoming and helpful. There was also a free area to fill up with fresh filtered water on every floor -- a huge savings!

I would have liked to have a small refrigerator in the room. There was no way to keep things cold.

The hotel has its own restaurant, and all options on the menu are vegan or vegetarian, which is great for us. Our room was clean, quiet, and pretty big for two people. Additionally, we had an aroma diffuser in our room, which I had never seen in a hotel before. The modern and fresh style of the Inhabit hotel was impressive. The location is excellent as well, near Hyde Park, and you can get there in about 4-5 minutes. The hotel also offers a spa and yoga classes, so if we had enough time, we would definitely visit. I highly recommend it, and I am sure that we will come back on our next trip to London!

Very pretty room and clean. Love the toiletries fragrance. Near Paddington station and other tube stations and buses. Nice breakfast but small. The people at the reception was very helpful.

Is inched in someone got upgraded to a room of my category which made me feel stupid as I paid full fee. I ask for upgrade as well but wasn’t grated one.

I loved the hotel’s perfect location, which made exploring the area convenient and enjoyable. The cosy ambiance made it feel like a home away from home. The rooms I stayed in were excellent—comfortable, well-designed, and inviting. Additionally, the exceptional hospitality from Ayesha and Leona at the front desk truly stood out, adding a warm and personal touch to the experience.

The only aspect I didn’t like about the hotel was the sink in the room, as it was too small and a bit inconvenient to use. However, this was a minor issue compared to the overall positive experience.

Stayed for a night here, location is perfect for anyone who travelled to Paddington Station; staffs were friendly and helpful, they helped me carry my heavy luggages down the steps at the entrance. The room was simple and cozy, had everything essential, and the toiletries were amazing!! The lobby seemed to be a nice place, lots of people chatting or using laptops, it looked more like a cafe, chill vibe for sure. One thing needs to be improved is that I found some stains/marks on two of the pillows (four in total). I was staying solo so did not bother to change them, but it certainly could’ve been avoided. Overall it’s above average among London’s hotel, considering it’s location and the size of room. 8/10 recommend! Will choose here again next time when visiting London.

Refreshing decor, scent of the property (Skandinavisk is SKOG makes the whole property smell like a pine forest!), bed is incredibly comfortable and love that the rooms have lots of storage compartments to actually 'unpack' into. The rooms are always sunny and the big townhouse windows only add to the London experience. On my first stay I raised that the desk (basically a shelf) was not usable to work on, and the next stay realised they had added a table to the same room category, so very reactive in terms of guest feedback. Perfect walking distance to Lancaster Gate and Paddington (even with a heavy bag, dragging to Heathrow Express wasn't a big chore). Overall my favourite place to come back to in London.

Staff could have display more 'can-do' attitude to match the star rating - service is generally slow and unenthusiastic. At one point the electricity in my room did not work and the maintenance man came in, took his shoes off and climbed a chair while I was in the room, which made me very uncomfortable. Of course, understand that the property is relatively new so there will always be teething issues.