Upon arrival I was greeted by friendly valet. was promptly greeted at front desk and Shannan was every so friendly. Room was not ready as we arrived early. I was able to check in, given access to facilities and parking. When room was ready received a text and given key to room. Family and Adult pools. Bar area by family pool was great. Food is wonderful and great portions. Stayed in newly renovated room so nice

lounge chairs by fire pit area are infested with bugs. tried to enjoy some time in the sun and sat on the lounge chair and bugs came out eve rT little hole.

The location was perfect for our getaway. Loved the marina view from our private balcony and the firepits. The staff were all friendly and extremely helpful. Enjoyed that the resort had everything we needed and we never felt rushed.

The difficulty we had accessing the bikes. I understand the hotel does not own the bicycles and it is an outside company, but the app only worked on some of the bikes. Fortunately, the staff member that worked in the fitness center came out to assist and we finally found bikes that would unlock. She was awesome!

Love the staff, location and overall vibe of this property. The court yard was a hit with our 11year old son who wanted to play ping pong the whole time. The poolside bar was great as well. We rent a small boat and that's a nice continent location off dock. Bikes riden around island was fun. The Vessel resturant is diffently 4+ stars ! We had such a relaxing stay that we pick this over Coronado for future trips.

I would have liked a better set up for coffee in room. The Vessel restaurant opens later and I like coffee earlier then 10am.

It was quiet, excellent walks. Bali Hai restaurant had an excellent brunch. Centrally located. Could not hear flight travel.

No complimentary water in the room. The coffee tray in the room had one kerig coffee pod. For the price, more staff at the front desk was needed to cut down wait time when checking in.

Our Reservation through Booking.com did not sync up with the Resort's reservation system so the staff at the front desk had to cancel our previous Booking.com reservation and manually enter a new reservation. "Sal" did a great job with that, he upgraded us to a King Bed Room which had a tub to soak in and he comp'd our parking for the duration of the stay. We also reserved a cabana at the Main Pool a little over a month before our stay. Brittney made sure that all our needs were taken care of and even came by the pool to check on us to make sure everything was up to par. We also rented Wave Runners via Action Sports and the staff there ensured that we were taken care of. We had dinner at the hotel restaurant, Vessel Restaurant. The food was good. The service was a little slow but they were also swamped from the looks of it. Our server didn't charge us for our appetizer because the kitchen was running so slow with our order.

We had an adjoining room that was not very sound proof. There was a Bachelorette party going on two nights in a row which got a little loud at times. Luckily it wasn't anything too rowdy. If we knew they were going to be there, we would've chose a different room. The room above us also had some heavy walkers, not cool. Every night, there was some sort of machinery that would go off with loud noise but I couldn't figure out what it was. The electrical closet was next to our room and I believe also another facilities room.

Absolutely adore the location!!! Kona Kai is a private sanctuary and I always feel rested and refreshed by during my stay. The Spa is not to be missed… clean, serene, with excellent service!!!

It would be wonderful if the Kona Kai would provide plush robes and slippers in guest rooms. One of the few 4/5 star Resorts that don’t.

management! we needed a late check out and she made it happen!

our neighbors had dogs that barked all night..

view from room

Location and looking at the bay from our room. Stopped by the Bali Hai for a Mai Tai which was nice before checking in.

Dining room stopped serving food very early for a Saturday evening. Had a very resort feel to it and the people and surroundings were very nice.

yes, we loved the location, especially the seagulls!!!!

You could have a clock in the room and racks for towels in the bathroom.