When arriving and going to check in the front desk lady told me that the manager upgraded our room and it was nice my boyfriend was like this like a little apartment. There was places that we could walk to and shop. The hotel was clean and smelt nice in the lobby.

I had a wonderful stay at this hotel! The staff was friendly and welcoming from the moment I arrived. My room was clean, comfortable, and well-maintained throughout my stay. The amenities made my visit even better, and the location was very convenient. I truly appreciated the excellent service and attention to detail. I would definitely stay here again and recommend it to others.

The side door access key fobs are broken and need to be fixed. Overall, my stay was a wonderful experience.

The property was in the center of a shopping center and restaurants that you can walk too. The pool was open the staff was nice. The bed was comfortable. Hot water and shower pressure.

You had to go to the first floor for ice but was not able to fill the ice bucket up completely. The second floor machine was out of order. The AC was cold but it kept making noise.

When I checked in it was last and the front desk clerk was so friendly, got us checked in efficiently, and even gave my son and I the suite. It was so spacious which he loved and comfortable. It was in a great location off Independence, close to everything. Would stay here again and hopefully get to have the free breakfast. The lobby smelled lovely Everytime you walked in.

Could have been a little cleaner, hair on the furniture and a light odor. The shower curtain didn't keep the water in the shower and kept sliding.

The location, low price , pleasant & professional staff ! The clerk Barbara was very efficient & helpful when I fell in the parking lot, & she called 911 for me,comforted me & stayed with me until the EMTs arrived! I am very grateful for Barbara's quick action in calling 911 4 me & keeping me safe & helping me! Thank you, Barbara!

The side exit near my room was kept locked & inconvenient because I am disabled with a service dog & so, it was difficult for me to walk further to unload my vehicle & take my Service Dog when she needed to outside!

It was very quiet and clean. Super comfortable, the bed was great! The staff was really nice and professional and very accommodating.

A group of people one night were playing really loud rave music in one of the adjacent rooms, and one guy was clapping really loudly in the hallway. It was super weird, but it was the only time in my 3 night stay at this location that I was annoyed by a loud guest, or that I was annoyed with anything regarding this lovely hotel at all.

The bed was extremely comfortable, the water pressure and tempurature were good, and the breakfast was excellent. I interacted with multiple front desk staff and they were all very friendly, helpful, and quick. The room itself was massive.

The only (minor) complaints I could have were that the wifi seems to disconnect daily (or maybe after a few hours of inactivity) regardless of length of stay, and that the finishes were quite dated within the room. Additionally, the heater in the room, which includes a thermostat adjustment with an accurate ambient tempurature display, seemed to continue heating beyond the set tempurature. I know for certain that the thermostat issue was limited to the suite I was occupying, as I have not encountered that issue in the past.

The location was perfect and right in the middle of where I wanted to be. I was close to the specialty shopping I wanted during the afternoon and then had a great restaurant to meet old friends for dinner right across the parking lot. My room had a large refrigerator (that wasn't mentioned on booking.com) for drinks and leftovers. Wonderful stay all around. Highly recommend!)

I had no issues at all. Great choice!

I found the location great, the staff, the cleanliness of the room, the breakfast, value for money

I found the rooms to be overly perfumed (bed linens) which bothered me when I was sleeping. In any case, I don't like a lot of smells, but I'll warn you next time for my room.

I have family living in the Charlotte area that don’t have a guest room so I stay in a hotel during my visit. This was my third stay and I will continue to use this hotel in the future. The staff is very friendly including housekeeping, check-in has always been quick and cleanliness of the room is tops. There is a full hot breakfast from yogurt to bacon, eggs, pancakes and waffles. Cleanliness, friendliness and a great price are excellent reasons for returning.

Nothing