This hotel had a great staff, was an amazing location and exceptionally budget friendly option for a NYC trip. It wasn't the cleanest, but it also wasn't even close to the worst.The bed was clean and there were no signs of bugs. I was horribly uncomfortable in the bed, but the rest of my family slept like babies. It was quiet, which I had prepared for the opposite. Didn't know it was next door to a correctional facility, but my kids got a kick out of it.

The provided shampoo, conditioner and body wash are garbage, bring your own. I'm pretty sure our shampoo was filled with conditioner, because it never lathered. Bathroom is also extremely small, not unmanageable but a major pain to navigate with more than 1 person in there, even if they're a small child.

First of all, the staff was absolutely lovely and accommodating. This was a really nice place to stay. The shuttle pick up and drop off was well timed and smooth. The room was spacious and very comfortable. Decor is modern and nice. There is a 24hr snackette/deli which was really cool. You could get a decent espresso and toasted panini at 3am if you wanted. They had a vending machine that had in more essentials that I usually see at hotel convenience shops. Very clever.

My only complaint is that there is no microwave in the room. There are 3....THREE!...lol, only 3 microwaves in the entire place and they were all being used, so we couldn't have one sent to our room. Thankfully, their very accommodating staff allowed us to use the staff microwave. We got in late to leave early, so the lounge was already closed but the snackette remained available. This means that if you're being economical and travelling with food, in order to get something hot and fresh, you're forced to make a purchase.

The room was large and immaculate. I needed grab bars in the bathroom and these were well installed where needed. There was a hand held shower and a tub seat. There shower was a walk-in with nothing to step over. The bathroom was large and a hair dryer was provided. I booked this room for an accessible bathroom and was not disappointed. I also needed a refrigerator, which was in the room. There was a very large TV screen and a coffee maker. The staff was friendly and efficient and even contacted me after I got in the room to see if evywas OK. Being so near the airport was a big plus and the room rates were very reasonable. An airport shuttle was provided.

There was very little I didn’t like. The tiles on the shower floor looked like they might be slippery when wet. Luckily I brought my own non-slip mats for inside and outside the shower. The staff was receptive to this point when I brought it to their attention. The only other thing was the placement of the hand-held shower on the wall at right angles to the bottles of soap which was slightly awkward to reach. I would have found it better to be on the same wall as the soap bottles, but this was a minor point compared to the many pluses

The shuttle was timely, the driver courteous and helpful with the luggage on boarding and on arrival. The checkin receptionist was extremely nice, personable, courteous informative efficient and quick to process the check in Could not be better Well done.

Unfortunately the shuttle bus must have been a temporary replacement and had no large signage for the Holiday Inn As it was freezing, most people were waiting inside the glass doors at P4 EWR Fortunately for me I asked the driver as I had gone outside and indeed it was the right shuttle bus (as the previous time I found out that there were two different Holiday Inn shuttles for two different Hotel locations coming to P4 EWR

Great shuttle service to the airport, and a restaurant to eat at the hotel so I did not have to go out. Big room, nice bed, clean bathroom, and helpful staff. It was a short stay but definitely worth it and I shall return if I am ever in need of a place to stay near the airport.

The air conditioning / heater was coming all every few minutes and was rather noisy, so I ended up having to turn it off all together. Don't know if the system was not doing what it should, as in keep the temperature within the range and was just coming on automatically, or that's just the way it's supposed to work. ROOM 631.

Very good location, very clean rooms, free airport shuttle (although I wasn't able to use it) and very nice staff. Room was great, had all necessities and was very big. Special thanks to Tim, who helped me a lot!

The security deposit is $50/night, which is very high compared to similar hotels. Due to a flight cancellation I had to extend my stay but for some reason they were not able to do it on the front desk and I had to extend it myself from booking.com and had to re- check-in, which was weird (even for the front desk staff)

The room was spacious, quiet and clean and that's absolutely all that was needed as our flight left at 6 AM from EWR

We chose to take the airport shuttle at 330 AM and it would have been incredibly helpful to know that they do NOT drop you off at the terminal. I was traveling alone with 2 small children and 3 suitcases and 3 backpacks, had I known that I would have had to hold a child on my lap and manage all the backpacks because there weren't sufficient seats or room for luggage, I just would have taken an Uber directly to departures in our terminal.

The staff were friendly, welcoming (especially the guy don’t remember his name but he is a Nicki Minaj fan, you rock). The hotel had a makeover (upgraded) rooms were clean, beds were comfortable. Easy check in! Bar/ restaurant in hotel. Little food shop and vending machine with everything in it!

No microwave( seems like it’s common around this area and New York) . I know this is not the hotel problem but the street coming into hotel, that road is so worst then “pa” roads! (Pothole bumpy). Restaurant food very pricey ( I did not care for the food, and paying 14$ for my child to not even eat was dumb)

Staff were friendly and helpful. It was ideal after getting into EWR with the airport shuttle

Only dislike is that it's not really possible to get to/from without a car (other than to/from airport with shuttle) but I understand that's a common thing in Newark generally and I was able to get round this by just going back to the airport and then airtrain/NJ transit from there, as I was travelling without a car

The room was very clean and good number of channel options on the TV. Close to the airport with shuttle access

Coffee machine was broken and shower drain was clogged (drain was fixed within 40 minutes). However, we tried ordering food to our room through Uber eats/door dash and the orders were cancelled each time due to accessibility issues.