I liked the location and price for the location. All other hotels in that area are double. I liked the ease and friendliness of the staff from belman to check in and out. I liked the cleanliness of the room.i like the options of the pillows from soft to firm.

The bed was much too firm for me to sleep at all. I tossed and turned all night and woke up with my shoulder and neck in pain. I don't like carpet in rooms. The allergies from.the dfander on carpets makes my eyes swollen and sinuses stuffed up.

Location was amazing just next to Chit lom bts station and r walk making it very convenient to travel to different malls and other locations in Bangkok. Lift from bts station is also available if not there are also stairs available. The staff was very friendly and helpful especially when I borrowed a scale for weighing my luggage. Regretfully, I do not have the time to fully utilise all the facilities available such as the steam room / sauna. Room was also very comfortable. I stayed in the standard room and there were 2 tables and 3 chairs available. More than sufficient for 2 people staying in the room.

The housekeeping wasn't done very well. Seems like only replacement of towels and bed was made during your stay. Crumbs leftover from snacking the night before were still in the same place after housekeeping has been done.

I loved the exceptional service and commitment to customer satisfaction. The staff were incredibly supportive and always found solutions to meet my needs, even assisting me with getting food when I didn’t have cash. It made my stay truly enjoyable.

I thoroughly enjoyed my stay at this hotel. The staff were incredibly friendly and supportive, always going above and beyond to meet my needs. They consistently found solutions and managed all my requests with a positive attitude. There was never a ‘no’—just unwavering support and exceptional service.

I love the location! The Staff are exceptional and accommodating.

Housekeeping should understand basic English. I’ve asked numerous times for extra towels and every day, they only gave us exactly two sets. It’s extremely hot during April and sometimes we need to wash up again mid day. We left a note requesting fo towels, still no towels and gratuities were left for them as well. Breakfast buffet should change up their noodle selections every two days or so. They serve the same variations of shrimp balls, chicken balls, fish balls - every day. Changing the soup base would be ideal.

The staff are so friendly and they are always smiles when approaching them. The breakfast is excellent, you must try! The location is great, it’s easy to get anywhere. By the way, I wanted to say thank you to a bellman who’s so nice to help my son solved his problem. I bought a toy car and tried to borrow a screwdriver. The bellman was willing to help, he was not just to help but played with my son sincerely. I never forget the service plus he provided.

Nil

everything is great. the location is the winning point for this hotel. nearby shopping district, walking distance to Chit Lom BTS station. it's perfect for those who want to have shopping spree holiday in BKK.

if improvement is a must, then I'll suggest to have more variety for breakfast. for me who stayed almost a week, eating the exact same menu for breakfast is a bit boring. probably it could change every other day for more variety. also, if the room could be refreshed a bit, because it looks and somewhat feel old.

Checking in Easy with friendly front desk staff who were very helpful. Thank you to Gift who provided such good service and even took me to the North Wing I got a free upgrade to a Premier room as the other one was not ready Do join up as an IHG member and you get 20% off at the restaurant. Free to join Room Nice and clean and well setup for the size Everything is in good working order The one thing missing is the Channel list/guide as it is not available on the TV Location 2min walk from Chit Lom station and only 8min walk to Centralworld shopping via the sky foot bridge All the staff here are friendly and helpful I had breakfast once while at the hotel and the food is ok and they have a mix of western and Asian cuisines on offer. Some of the items were lunch type like sushi and some hot dishes that you can have with steamed rice. The rest were the standard breakfast of sausages, range of bread, beans, bacon, choice of eggs cooked to a style that you like.

Checking out This is where they lose a few points for me as there were long queues and only two counters were manned. Management should really look at this. For checking out it should be a simple matter but I had to wait for around 20mins.

Love the location. Hotel was also very accommodating to my request of a quiet room. I felt very well-rested. Love the remix music played in the gym, such good vibes! Still not able to find the soundtrack despite the tremendous help from the staff at gym hahah ! Please feel free to email me anytime if staff is able to find the soundtrack.

Some stains noted at the tabletop just beside the basin. Otherwise room is generally very clean and quiet.

A very good location,right next to BTS Chit Lom and walking distance to BTS Siam. The hotel's buffet breakfast offers a great variety of food and the pool area and pool are very nice too.The pool is a good size.The gym is open 24 hours and is a fair size too.It has a good rack of dumbells😃,weight training machines and cardio machines.

Be aware that a lot of families with young children stay at this hotel,so it can be noisy at times.When booking,I highly recommend asking for a room which is NOT next to a family or close to the lift,to reduce noise disturbances when sleeping. My first night at the hotel was disturbed as the room next door to mine had three unsupervised children in it who BLARED the TV volume at 11 p.m. However,the duty manager immediately assisted me,when I complained about the noise although once the TV noise stopped,the children continued to talk VERY LOUDLY until midnight,which I found VERY disruptive to my sleep! Also,it is right next to the main road,so some street/traffic noise can be heard at night.

I had a fantastic stay at this hotel! The location couldn't have been better, right in the heart of the vibrant shopping area. The hotel's facilities were top-notch and all in excellent working condition. The room itself was beautifully maintained, with one minor exception – the air conditioning didn't reach every corner evenly, leaving a few spots without the cool comfort we desired. However, this didn't significantly impact the overall experience.

the air conditioning didn't reach every corner evenly, leaving a few spots without the cool comfort we desired.