The staff was incredibly friendly and helpful. They were super considerate of my special request and even upgraded my room to one of the loft rooms under the roof! When I entered I was worried that it would be loud due to its location at the front facing the street, but the room is newly redone and was very well isolated so it was actually great with the windows closed (There is air-conditioning which worked well for me. The street also really quiets down in the night in case you prefer the windows open)! The room itself had everything I could wish for. It's spacious, cleverly and beautifully designed (simple, warm, modern but fitting with the environment) and was very very clean. The bed was a dream, everything worked as it should (or better) and the bathroom was huge. The breakfast had a bit of everything as well and will probably please everyone :). I can't wait to return!

I would have liked to have a kettle in the room for some tea, but it was possible to get some hot water at the bar at all times as well.

Very good value overall. The front desk staff were friendly, helpful and were able to speak English. Very helpful with bicycle rental. The breakfast buffet was good, not great. 15 Euros was a bit expensive for the quality. Excellent location in charming and quiet part of Bolzano. Easy walk to park l, old town, cafes bars good restaurants and supermarket. Our room and bathroom were immaculate and comfortable. The bathroom was a bit too small and the bedroom was really only big enough for the bed - but was ok for our needs and for 3 nights. A really simple but charming hotel with a sense of history - not a boring franchise.

At dinner The dining room was 100% full with guests on package tours! We never ate dinner at the hotel. This was a pity. Very small bathroom. 15 euros was a bit too expensive for the breakfast buffet. Bikes need some maintenance- many needed air in the tires. We tried 5 bikes before we found one that was ok.

There were a good place for money n facilities, one bonus is the transport was included for free with the bus , also bicycle.

The 3 stars hotel , has to be in the room a mini bar n kettle n few things for cup of tea. In 36 degree this hotel , unfortunately has not any mini bars n things for make a cup of tea before to sleep. We asked a staff , so they were surprised, what we want from them , but politely changed us for cup of tea . ☺️

Clean rooms. Property was in nice condition. Good communication prior to arrival. I had several questions that were answered promptly. They also sent good information ahead of time

Front desk staff wasn't always that friendly. Our air conditioning was not working properly and went on and off randomly and the front desk staff said they didn't know what to do so they didn't do anything to help. Breakfast food was cold (eggs) and they didn't tell us they were about to clean up and didn't give us a chance to finish getting food before putting some away. Breakfast staff wasn't super friendly or helpful

I've stayed here twice in the last 2 weeks because it was so lovely the first time. I had to travel to Bolzano because my husband was airlifted from an Alp to the local hospital. I had a room with a balcony both times. This a really lovely hotel. Friendly staff, warm, clean, so comfortable, great facilities, delicious breakfasts, free transport around the city and in the cable car with the Bozen Card. I found Hotel Gries to be a very peaceful welcoming retreat in an absolutely stunning location, given that it's in the centre of a city, during a particularly scary couple of weeks. With the sound of church bells echoing off the mountains as I sat on my balcony, I particularly loved room 302.

Not much! It was all good. I personally preferred room 302 to room 52, but they were both great and the balconies were fab. I was in room 302 on Midsummer's night and got an incredible photo of the moon from my balcony!

Two night stay on road trip through Italy. Conveniently located at the edge of the city. Still within walking distance to the center and main attractions. Comfortable bed. Quiet location of room with balcony in second building away from the main plaza. Good choice of cafes and restaurants in the vicinity of the hotel. Parking garage at preferred rate for hotel guests close by. Added bonus of hotel providing guests with Bozen Card (free public transport & entrance to a number of museums,etc.). Overall good value.

Relatively small room might be an issue in case of a longer stay.

The hotel was great, the girls from the réception were super helpful and nice!! Our room was clear and comfortable but the best were the electric “drapes” that totally blocked the sunlight so we slept much better that expected!! Breakfast was delicious and very complete!! And the location was great too, even though it wasn’t on the city center, it was very easy to move around since the hotel gave us free passes to use public transportation

Great location, next to bus stop to get to the centre. Nice and new hotel, large room, beautiful bathroom. Lots of light. Great breakfast. There is also possibility to have dinner. Facility to charge the electric car available (slow charging).

Staff quite cold and distant, it seemed almost they were doing us a favour. Some noise from the road in the morning.

Staff were very friendly and helpful. Facilities were clean and comfortable. The free transit pass was an amazing bonus - gets you access to all the buses up into the mountains for the full day you check out as well.

The curtains in the room don't block out much light so it was bright from the time the sun came up, so be aware if you're a light sleeper.

Clean and comfortable hotel in a convenient location. Hotel staff were friendly and helpful. The hotel was close to a bus stop making travelling around very easy. The free travel card provided by the hotel gave unlimited travel on all local public transport at no cost. I plan to return for a holiday!

Lift did not go to the top floor so had to carry bags up from floor below. The room only had thin curtains which meant that the room was flooded with light at sunrise - this might be a problem for light sleepers. The hot food options at breakfast was limited to eggs and toast. Some other items would be nice.