Very good value overall. The front desk staff were friendly, helpful and were able to speak English. Very helpful with bicycle rental. The breakfast buffet was good, not great. 15 Euros was a bit expensive for the quality. Excellent location in charming and quiet part of Bolzano. Easy walk to park l, old town, cafes bars good restaurants and supermarket. Our room and bathroom were immaculate and comfortable. The bathroom was a bit too small and the bedroom was really only big enough for the bed - but was ok for our needs and for 3 nights. A really simple but charming hotel with a sense of history - not a boring franchise.

At dinner The dining room was 100% full with guests on package tours! We never ate dinner at the hotel. This was a pity. Very small bathroom. 15 euros was a bit too expensive for the breakfast buffet. Bikes need some maintenance- many needed air in the tires. We tried 5 bikes before we found one that was ok.

Clean rooms. Property was in nice condition. Good communication prior to arrival. I had several questions that were answered promptly. They also sent good information ahead of time

Front desk staff wasn't always that friendly. Our air conditioning was not working properly and went on and off randomly and the front desk staff said they didn't know what to do so they didn't do anything to help. Breakfast food was cold (eggs) and they didn't tell us they were about to clean up and didn't give us a chance to finish getting food before putting some away. Breakfast staff wasn't super friendly or helpful

I've stayed here twice in the last 2 weeks because it was so lovely the first time. I had to travel to Bolzano because my husband was airlifted from an Alp to the local hospital. I had a room with a balcony both times. This a really lovely hotel. Friendly staff, warm, clean, so comfortable, great facilities, delicious breakfasts, free transport around the city and in the cable car with the Bozen Card. I found Hotel Gries to be a very peaceful welcoming retreat in an absolutely stunning location, given that it's in the centre of a city, during a particularly scary couple of weeks. With the sound of church bells echoing off the mountains as I sat on my balcony, I particularly loved room 302.

Not much! It was all good. I personally preferred room 302 to room 52, but they were both great and the balconies were fab. I was in room 302 on Midsummer's night and got an incredible photo of the moon from my balcony!

Two night stay on road trip through Italy. Conveniently located at the edge of the city. Still within walking distance to the center and main attractions. Comfortable bed. Quiet location of room with balcony in second building away from the main plaza. Good choice of cafes and restaurants in the vicinity of the hotel. Parking garage at preferred rate for hotel guests close by. Added bonus of hotel providing guests with Bozen Card (free public transport & entrance to a number of museums,etc.). Overall good value.

Relatively small room might be an issue in case of a longer stay.

The hotel was great, the girls from the réception were super helpful and nice!! Our room was clear and comfortable but the best were the electric “drapes” that totally blocked the sunlight so we slept much better that expected!! Breakfast was delicious and very complete!! And the location was great too, even though it wasn’t on the city center, it was very easy to move around since the hotel gave us free passes to use public transportation

Great location, next to bus stop to get to the centre. Nice and new hotel, large room, beautiful bathroom. Lots of light. Great breakfast. There is also possibility to have dinner. Facility to charge the electric car available (slow charging).

Staff quite cold and distant, it seemed almost they were doing us a favour. Some noise from the road in the morning.

Clean and comfortable hotel in a convenient location. Hotel staff were friendly and helpful. The hotel was close to a bus stop making travelling around very easy. The free travel card provided by the hotel gave unlimited travel on all local public transport at no cost. I plan to return for a holiday!

Lift did not go to the top floor so had to carry bags up from floor below. The room only had thin curtains which meant that the room was flooded with light at sunrise - this might be a problem for light sleepers. The hot food options at breakfast was limited to eggs and toast. Some other items would be nice.

Good size room, bathroom and cupboards. Block out screen great. Easy to adjust heating. Comfortable bed and pillows. Clean; towels and bed linen checked and changed daily. Safe in room - easy to use. Had a lift that could fit 3 people and luggage, and went to all floors. Great location - easy access to Bolzano. The reception staff extremely helpful. Gave information on transport, and attractions. The Bolzano card was a great gift and we used it the entire time we were there.

Nothing. Above what was expected.

Great little hotel in Bolzano with spacious rooms, comfortable, very clean, friendly staff. Short walk to the old town. Dogs allowed for a €15 fee. Parking available in the garage nearby for €9/day. Good local vine in the hotel restaurant/bar.

Very noisy streets around the hotel and neighbours getting on with their noisy activities very early in the morning.

We loved our stay at this hotel. We were close enough to walk to sites plus the city transit was a stone's throw from the hotel. Our room was clean and comfortable. Staff were very helpful answering the several questions we had. We had purchased wine at a local store and realized we did not have a corkscrew. Restaurant staff were happy to open the bottle for us.

The pillows were not great.