The room was modern, elegant, spacious and had many unusual features. The breakfast was exceptional and staff there was very nice.

There was no help at all with the luggage. We had two heavy suitcases and several bags and even so the receptionist could see we struggled carrying everythin down and up the stairs to the elevator, she did not call anyone to assist us.

Breakfast was wonderful especially because of the personalized waitress service for a particular drink of coffee or a specialized way to have your eggs. And this was in tandem with a self serve area with good choice of breakfast foods. Location very good at the square. "Room with a view".

The way the room lights work. If room key card not up close to sensor room lights either shut off soon or flicker or don't work at all Had to report issue with lights 3 times before maintenance person explained that card, not only had to be in holder but needed to be up close to sensor

We loved everything about this hotel, from the superb central location with underground parking to the sumptuous, enormous bedroom / suite and delicious breakfast with outdoor seating option. Staff were also super friendly and helpful. Cannot fault this place. Absolutely A*****.

Didn't like dragging our luggage up and down stairs both from garage-lift to reception and from reception to room lift and then more stairs on the room floor. Very poor arrangement.

The customer service. I arrived with the hotel suit being fully booked and they arranged another accommodation for me at another hotel with a higher rate due to prior miscommunications. The on-site women took care of it even though she was off duty and took care in finding reservations at a moment of uncertainty. Thank you so much for taking care of me before my trip to the alps!!

The location of this hotel is perfect. Rooms spacious and comfortable, and an excellent breakfast with very friendly wait-staff!

We liked everything, really. Only two nits would be that the front desk staff could be a little more experienced and knowledgeable about transportation to things to do in town, and in particular transportation to airport. Second is that there are quite a few stairs that need to be climbed with heavy baggage (very typical for Italy, though).

breakfast was lovely. beautiful room and nice selection of food, including made-to-order items. staff were super nice and helpful. location is excellent, perhaps the best spot in bolzano for sightseeing.

everything was great. the hotel is a bit in need of a slight refurb. some carpets were wearing in the hallways, and bathroom was a bit worn as well. but overall cannot complain.

breakfast was lovely. beautiful room and nice selection of food, including made-to-order items. staff were super nice and helpful. location is excellent, perhaps the best spot in bolzano for sightseeing.

everything was great. the hotel is a bit in need of a slight refurb. some carpets were wearing in the hallways, and bathroom was a bit worn as well. but overall cannot complain.

I couldn't recommend more this hotel! Impeccable hospitality, it really is difficult to find any flaws. The room was beautiful and with a very high attention to detail. Each room of the hotel is dedicated to a contemporary artist, so each one has works of art of a particular artist; what a wonderful idea! In every step inside the room you can see the attention to the guest. Very confortable mattress and pillow, big size room, wonderful parquet and linen, nice toiletries of a brand with natural ingredients, white marble bathroom, very clean room, different choices for the lights just beside bed, real fluffy sleepers and kettle for coffee and tea. I had a view to the central square of the city center and the hotel is just so close to all the major attractions of the city. The breakfast was excellent and the staff so very welcome and kind. Overall, one of the best stays I have ever had, my most sincere compliments to all the staff!

Nothing!

The hotel is central and serves well my travel objectivites. The city centre garage (1st basement) is directly connected to the hotel lobby, what is very convenient.

The breakfast could have been better. The Walther Platz is currently undergoing a major project, which, for the time being, makes the city centre a bit dusty and less nice to walk. By the end of 2025 the Walther Platz should offer a much better experience for tourists with the new city development concluded.

Location - on central square of the old town but also 5-10 mins walk to train and bus stations. Very big room, felt more like a suite than regular hotel room (i just moved to a different place and hotel and i’m writing this from a room which is smaller than a bathroom i had in Greif…). Good breakfast, at first it looks rather basic but you can order many things like eggs or toasts from the staff and they will bring them fresh.

Nothing