We had the most wonderful stay in Bolzano and thought the hotel was absolutely fabulous! The room was beautifully decorated, spacious and comfortable, with an amazing view of the square! The hotel staff were extremely friendly and we particularly enjoyed the selection at breakfast. We hope to come back again soon!

The light switches in the bedroom were a little confusing and the toiletries weren’t so easy to use. The toilet roll kept falling off too. Minor details!

Central location in the very heart of Bolzano - public underground parking available nearby, with direct lift access. Friendly staff able to assist with discounted parking. All staff multilingual in English, German and Italian. Generously sized room and ensuite, beautifully furnished. Excellent buffet breakfast with wide selection. Restaurant also available. Easy walking distance to all attractions in the historic centre.

Crowds of tourists and traffic situation in Bolzano in August! - no reflection on this exquisite hotel.

Breakfast was excellent. My son and I both liked the spa-went there twice. I was also pleased that I was able to leave my case securely at 10.30 before I actually checked in. Appreciated the snack and the drinks in the spa.

Maybe provide some milk pots in room. Only one complaint: There is no clock in the spa. We had to go back to our locker to check the time on my watch. A clock would cost you <20 euros. The other couple we saw in the spa also mentioned this.

Centrally located with night markets outside the hotel and walking distance to all requirements. the ability to park the car in the city parking and enter the hotel reception through the car park was advantageous noting the winter weather. Breakfast was full of variety, though the restaurant menu was slightly lacking in options, however the cafe was another dining option. The rooms very large in comparison to alternative locations Staff were always available for assistance and were fantastic during the stay.

all was good during our stay

- Location directly in the main piazza - Breakfast was great! Very good selection to choose from - Public parking directly underground and close to the hotel (the parking and payment for our stay was much easier than we thought which was great!) - Comfortable bed and pillows - Friendly and helpful staff - Gym (limited equipment but still a nice to have)

- TV didn’t work in the room despite trying to get it fixed (we only have it on in the background so it wasn’t a big issue) - No kettle in the room which is a shame but I guess the hotel want you to buy that from their cafe - Extra charge for using the spa / sauna area which is a shame. You pay quite a bit to stay there so it would be nice if at least one visit would be included. - Woke up to no hot water one morning! It did get fixed by the evening but having a cold shower (and no apology or compensation offered) was a shock!

I had a lovely stay at the hotel for 2 nights. I came before 5 years ago and they’ve refurbished the hotel in that time. It lovely and stylish. The breakfast was superb and the staff were exceptional. They spoke very good English and were very friendly. I asked for recommendations on local wine, the wine shop they recommended me was wonderful. They have a front area to sit, relax and watch the world go by.

It can be noisy early in the morning from the street but this is just a factor of being in a town centre.

had everything you need for a wonderful trip but the ac in the room tainted the entire stay.

the worst thing which influenced the entire stay was that the AC IN YHE ROOM WAS TERRIBLE! When you have an active schedule one of the most important things is a good night sleep. the AC was so bad we had one of he worst sleeping experiences of our 4 week European trip. left us tired every morning because we got so little sleep the night before. the hotel was great in every other respect BUT NOT HAVING A RESTFUL NIGHT would make us choose a different hotel should we return here again.

Friendly and helpful service staff. Breakfast spread was good but if to stay long, it will become mundane as everyday is the same spread. The room space was big with lots of space.

Too many placements of light switches until you need to constantly try. There are some which are totally not in use.

Location and atmosphere were great and the staff were lovely. Food in the restaurant was good, and the breakfast spread was fantastic.

Air conditioner in our room wasn't working when we arrived: it had been "turned off downstairs" despite the 35°C+ temperature outside. Luckily a quick query put this right, but it was a bit of a disappointing oversight to find a warm, stuffy room after travelling in the heat all day. Self-service coffee at breakfast might take some pressure off visibly harried staff 🙂

Absolutely stunning view. We booked last minute and when we arrived were shown to our room and then offered to view an upgraded room for only 20EU. It was top floor, corner room with a spectacular balcony overlooking the piazza. The service was the best I’ve ever had. We got lost trying to find the parking and we called for directions. They stayed on the phone and guided us turn by turn for 10 minutes.