- once you pass the gate you feel like entering a castle - the parking area was incredible and convenient - room service was very good - premises was truly fascinating and cozy - application of the tv was ok - the backyard was the highlight of the hotel with - - - incredible pool view and nice cafe-like area (although no one was there to get any orders) was so calming and heart warming - staff were professional and welcoming

- one of the espresso cups was a little dirty could’ve been avoided - elevator was a little slow - the chairs in the junior suite were not comfortable - location is a little far away from the main action - the lobby is a bit small - breakfast area or internal breakfast area is a bit small - tv channels weren’t functioning

This lovely property was a delight to experience. The spa was beautiful and the property was architecturally perfection.

Staff Staff Staaf - the most welcoming, helpful and warm people who deserve 10 stars. Zero discrimination/racisim, since we are muslims, we always face at least one or two staff members with discriminating attitude and behavior in all the hotels around Europe, however in Castel Hörtenberg, we didn’t even feel a single bad sign from them. Many many thanks guys, I would recommend this hotel to all my friends and relatives. Of course the facilities and all other things were great.

Only couple of things, the restaurant needs improvement in terms of the food, most of the dishes felt tasteless (to my taste) maybe it suites other people. The other thing is that when the housekeeping keeps the windows open after cleaning, there is a possibility that small bugs will enter the room. Still these are minor issues.

What a wonderful experience at Castel Hörtenberg! Every aspect of my stay was great, from the comfortable bed to the delicious breakfast. As frequent visitors to Bolzano, we've experienced many hotels, and Castel Hörtenberg stands out as one of the absolute best. But the highlight for me was the incredible staff, especially the charming and exceptionally kind Ms.Tatjana working at the reception. She was not only beautiful but also incredibly efficient and helpful, always ready with a genuine smile and great advice. Her warmth and professionalism made me feel so welcome and truly valued as a guest. She's a true asset to the hotel, making an already excellent stay even better!

Tommaso greeted us with great hospitality, helped us with all of our plans, and gave us a really lovely room. The castle is beautiful, well located and our room was quite special. We enjoyed our stay and would recommend this place to stay in Bolzano.

The staff for breakfast, evening drinks, and dining in the restaurant seemed inefficient and inattentive. We are sorry to say this as this is such a lovely property. Perhaps staff was overwhelmed and simply not able to give adequate service. We would not be able to recommend the restaurant.

A real castle, great design, delicious breakfasts, good service, excellent spa area, location near the center (5 minutes walk), close to the cable car, hiking area nearby.

- The water in the pool is cold, but the spa area has a large outdoor jacuzzi with warm water. - The finishing in the room was not ideal. For example, the solution to the lack of baseboards at the junction of the wall and floor requires fine work, which was not done. - The very rich selection of bathroom kits did not include toothpaste.

Second stay here and it just keeps getting better! They added a full bar since our last visit in 2022 The hotel has one of the sexiest vibes of any hotel we’ve stayed in. It’s an old castle that’s been fully modernized and restored. Absolutely stunning gorgeous. Staff is amazing and attend to your every need. We used the bikes to get to the local weight lifting gym. The cable car is only a 5 minute walk and is well worth it. Great spa facilities too!

Not a thing, this is one of the top two hotels we’ve every stayed at anywhere!

Everything was perfect. My husband and I stayed here for our honeymoon, and the staff went above and beyond to make our visit unforgettable. I truly can’t say enough about the exceptional service — every team member made us feel genuinely special and cared for. The spa was incredible, the pool was dreamy, and the location was ideal — close enough to walk to town attractions, yet peaceful and quiet at night. Breakfast was delicious, too. We’ll remember this stay forever!

I had a wonderful stay at this hotel! The place is very clean and feels brand new. The staff were incredibly welcoming and made us feel at home from the moment we arrived. It’s also very quiet, which made our stay even more relaxing. One of the best parts is the location — it’s close to all the main activities in the area, and just a short walk away from a delicious restaurant called Alkukh (The Hut). I highly recommend this hotel for anyone looking for comfort, convenience, and great hospitality.

Castel Hortenberg was for us a serendipitous stop on a drive south to Tuscany. From the welcome at reception, our trip to the Archaeological Museum, an elegantly served dinner, a comfortable night's rest to a delicious cornucopia of a breakfast everything was a delight. The hotel is quiet, tucked away above Bolzano, the staff friendly and helpful the facilities excellent and the parking secure and private.

Nothing. There were road works, which made it hard to reach the hotel - but that is certainly not a fault of the management.