The staff are all lovely people—the owners, desk staff, bar/cafe staff. Generous, helpful. Great location in the center. Great perks in parking discount and transit pass which includes the gondola up the mountain, local train and buses.

A non-smoking hotel, but smoking is allowed outdoors on the (very attractive and popular) patio, which is open to the public for breakfast, coffee, and drinks all day/eve. If you are sensitive to cigarette smoke, and you want to be able to open your windows, do not accept a room on the first floor overlooking the patio, as the smoke filters upward. Also the A/C is a bit underpowered.

This is a fantastic hotel in Bolzano city center! The room was spacious enough for two people to relax and get ready for the day without issue. The beds were comfortable and easily movable to facilitate space, there was lots of bathroom counter space for all of our toiletries, and the staff was always helpful. The breakfast was amazing! It was a full spread of everything you'd expect from the region: breads, yogurts, fruit, eggs, cheeses, etc. We'll return to Figl again!

There's not a thing I can complain about. It's a solid hotel and very reasonably priced.

Hotel was in the perfect location for visiting all sights and within blocks of all restaurants. Staff was very friendly and helpful with understanding bus schedules to Ortisei and it was so nice to receive the guest transportation pass. Room was decent size, comfy bed and great hot shower . We also had a room overlooking the Kornplatz.

Would have liked to have a kettle in the room for making a morning coffee before heading out

I had several messages through booking.com looking like they came from the hotel asking me to reconfirm my booking and threatening that it would be cancelled if I didn't. These messages were fake. I tried to contact customer services about it, I didn't get much response.

The location of this hotel was ideal for the Chrismas holiday and local events. The staff was friendly and helpful. The only component I did not like and understand why this would be the case, was the bed. It honestly felt like the mattress was made from a slab of foam. Everything else was fine.

The bed mattress. I think it was a piece of foam. No support whatsoever, I would have slept on the floor if I would have stayed longer.

Breakfast was excellent and they remembered how we liked our coffee every morning. They were very efficient and there was a good choice of food. The location was perfect. Just around the corner from the main square. Beautiful triple pane windows and double sinks in the bathroom with plenty of pillows and towels. We stayed in the Junior Suite which was quiet and comfortable as well as spotlessly clean. Since I had a broken arm, the elevator was very welcome. I don’t know how big the double rooms were. We stayed in a Jr Suite which was spacious and light. The owners and staff went out of their way to be helpful. Our last night there had been a fun music festival. We needed a taxi to get to the train station but because of a traffic jam, none could get through. Antone, the owner, rolled both our suitcases and backpacks down to the train station for us so we wouldn’t miss our train!

There was nothing we didn’t like. We hated to leave.

Location is great, staff was friendly and helpful , cozy bar downstairs

Noisy AC, a bit pricey for overall good but not exceptional experience. Paying extra 19 euros a day for parking, which is lower than the official parking price (hotel gives a discount), but still something to take into consideration.

Hotel Figl was in the perfect location for walking the streets of Bolzano. They have a delightful courtyard that we enjoyed both for breakfast and happy hour. Their service is amazing. They were able to give us all the information we needed for buses and access to local attractions.

This is a lovely family run hotel. The staff were super friendly and helpful. Our room was spacious and spotlessly clean. I liked the fact you could chose what you wanted for breakfast rather than pay a fixed amount for everything. It was lovely having the quiet bar to come back to in the evening for a drink. Within easy walking distance of the station.

The room and bath were of a good size and were clean although a blade of dried grass was on the floor all three days and was not vacuumed away.

The room was very warm and the ac was not yet working. We had to keep the window open but the room was right over the outdoor bar and so it was noisy from 9 a.m. till midnight and then early in the morning the street cleaner. Perhaps if we had a room in the back would have been better but my husband would not ask for a change. The breakfast was not included and cost 22 e for what is included in the states.