The staff was professional, welcoming, and spoke excellent English, making communication easy for my girlfriend. We received an early check-in and a complimentary room upgrade, which was a great touch. The room was stunning, and the wellness center equally impressive, with a beautiful swimming pool and two relaxing saunas. Overall, the atmosphere and service exceeded our expectations.

The only real downside was the indoor wooden blinds in our room, which creaked throughout the night and made it hard to sleep. Another minor issue was our checkout experience. I wasn’t feeling well that morning, and while the receptionist was extremely friendly and enthusiastic, I would have preferred a more straightforward and efficient checkout process rather than an energetic discussion about things to do in Bari, our next destination. In that moment, a simple farewell and well wishes would have been more appropriate.

The location was tricky to get to, but that is not the hotel's fault. They are accessible only by foot due to the way the ancient town was built. I received excellent recommendations from the hotel about parking for our rental car. There is a secure parking building about 15 minutes walk away that cost 20 euro per day, although this is not the only option. The reception staff were excellent and organised for our luggage to be taken to our room - much appreciated considering the cobbled paths around the hotel. The room was large, quiet and well appointed. The included continental breakfast was adequate and the spa facilities were a nice addition.

The only gripe was the water from the shower easily flooded into the wider bathroom area. This could probably be managed better if you knew it would happen however.

Wow wow wow,this hotel is absolutely beautiful in every way. The whole place shines and gleams, my cave room was so special and it is in the perfect location within the Sassi-as a solo female traveller I was able to walk easily from my doorstep to all the tourist attractions. The service is excellent-room seemed to be turned down 3 times a day. Spa was gorgeous, as were my treatments. Matera is the most beautiful place to stay and explore,a real hidden gem.

Housekeeping staff ignored the fact it was 22:30 at night,I was a lone female traveller and the room opened onto the street-they still knocked on my door asking if I needed towels etc-this was quite disconcerting at night as it could have been anyone knocking,plus I was in bed. They also woke me up by knocking even with the do not disturb sign on the door. Cost of taxi from bus stop to hotel was a lot-was charged €15 on arrival but then €20 on departure by taxi driver-think he ripped me off. Also the restaurant is overpriced so only ate there once-€22 for a tiny tiny mushroom dish wish did not fill me up. I think a one hour free spa slot is too short also,it would be nice for guests to have longer than this included in the price.

This is one of the most unique hotels we have ever stayed in - I would highly recommend Aquatio. You are within 5 minutes walking distance to pretty much anything in Matera and 2-3 minutes walk to the fabulous restaurant Francesca (we dined there twice it was so fantastic). We also used the spa to get a couples massage and my partner used the water therapies. The front desk staff were fantastic before and during our stay - they really helped us to arrange parking, the shuttle to and from the hotel to our parking spot and other requests we had like booking restaurants for us. A true concierge experience! You will thoroughly enjoy your stay. We will be back!

Lovely cave room. Enjoyed the spa - better than expected. Staff were really lovely and very helpful with good restaurant recommendations and interesting facts about the hotels. Ask to see the Cistern filling. Hotel has been sympathetically restored and rooms were well fitted out. Security is good. Rooms are laid out over several areas (the nature of the caves) and there will be steps. Car parking recommended was difficult to find (carparks issue, not hotel - it is on opposite side of road).

Breakfast was in a small room (we are in caves) so recommend getting there earlier. Have seen bigger choices but the pastries were really good.

We loved the luxury feel of the hotel and it was an amazing base for a few days to explore Matera. The staff were exceptional, especially Dino and Mary. Breakfast was superb. The spa was stunning. To stay in a cave hotel was really unique and this one was so beautifully designed. Thanks for a great stay.

There weren’t many improvements that we’d suggest. We found the bathroom arrangements quite strange - not much privacy between bed and bathroom facilities- even just a curtain would have been an improvement. While we understand why it’s done like this, it seemed a shane that we were limited to 1 included spa visit per stay - on the day that we visited, we were the only people in there.

Stunning bedroom (we were in a suite…. not cheap but very impressive and unlike anywhere else we have stayed). Super location for a trip to Matera. You are in the heart of everything. The staff were extremely friendly and attentive.

I loved everything about it but just so you know…..you do not need a car here but if you have one, you cannot park at the hotel. Be sure to make arrangements for parking and a shuttle to the hotel as it’s not easy to drag your luggage around.

We wanted to sleep in a cave and this was a five star cave. Staff very nice and helpful in every way. Excellent breakfast and food in the local restaurant. Nice massage.

Beautiful SPA and wellness area in general, but it can be seen that it was designed by someone who does not know how to use it himself - the sauna and its surroundings should be a strictly naked area (from a hygienic and health point of view), there is no space for sufficient cooling after the sauna, a relaxation area wonderful but it's very hot there...etc.

My stay at Aquatio was wonderful. Great location, clean and spacious room. Great selection at breakfast. Not just a simple continental breakfast. The spa was lovely. 8 people max are allowed at any one time so it doesn't feel crowded. Steam room and sauna was lovely and pool was awesome. I also had massage treatment as I suffer with back problems. Angela gave a wonderful deconstracting massage. Soo good I had to have the same treatment the following day. Felt like a new man. So if you suffer from back problems and need a massage ask for Angela.

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Very stylish well appointed hotel. Great service both at breakfast and in the bar. Well located for exploring beautiful Matera. Our room was lovely and very comfortable. Wonderful spa.

There was no full length mirror in the room. A basic error in any hotel room in my opinion. Other than that our room was close to the outside area of the bar which was a bit noisy at times. Nothing that can be helped