Extraordinary! Excellent service: the hotel is in the pedestrian zone so they give you options where to park (we parked for free in a university lot nearby) and pick you up / deliver you to your car. They carry your suitcases for you to your room since stairs and some walking is required. Rooms are incredible, each one in a separate « cave » completely refurbished. Heated floors in the bathroom, smart Tv. Amazing breakfast, incredible view from the door of our room, friendly and helpful staff.

Rooms are in the Sassi Caveosa area overlooking the ravine. They are large, characterful and (we stayed in early February) well heated - the heating/air con is easy to adjust. Breakfast is very good - lots of fruit - and the staff are friendly and helpful. The location is quiet but with lots if goid restaurants nearby.

A bit of damp in the bathroom (which is well heated and has good extraction) - but (as someone who lives in an old property) I imagine it is hard to completely prevent in sassi/cave houses. One of the bed bases was squeaky when you moved.

The staff at Basiliani couldn't be more helpful. From picking us up and dropping us off at the free parking area, to making dinner reservations and carrying our luggage from the van to our room. The view over the Gravina is spectacular! The breakfast and the service at breakfast is fantastic. We loved staying in the 'cave' room. The shower/spa was one of a kind.

Nothing negative to say. Maybe somewhere to sit in the room would be nice

huge room of unique interior, the biggest shower I have ever been in ;-), great interior illumination, super kind and supportive staff speaking in 4 languages, amazing location! the whole old city is based on steepy hill with hundreds of steps therefore a free shuttle to new-town city centre parking was extremely helpful instead of towing our luggage for 1,5 kilometre

huge room and vast bathroom where separated with 4 steps only - with no doors - what might make visiting the loo a bit of stress or discomfort while sounds in the bathroom echo like in opera or dome ;-) ;-) ;-)

The hotel was right in the amazing Caveoso area near the Sassi area. The rooms were spacious and it was nice to be in the caves. The staff was amazing. Giuseppe was especially amazing, he was always so pleasant and helped us out tremendously after being stranded, and with a flat tire. The main desk other drivers and breakfast staff were great too.

The beds were a bit uncomfortable compared to North American standards but that’s come to be expected in Europe.

This was our second stay at Basiliani hotel for the last 6 months. We absolutely love the location, the rooms, and the spectacular views from the room. The breakfast is great - high quality local products, fresh, and nicely presented. The staff is very nice and attentive. We parked our car on a parking slot, outside the Sassi area and used the hotel shuttle service, which is very fast and convenient way to get to the hotel. Already looking forward for our next stay there.

Fantastic location in the sassi. Our cave room was very modern inside and stayed nice and cool even though it was 38 degrees outside. Friendly staff, good breakfast and very comfortable bed! The views are amazing and the whole place is really peaceful and relaxing.

Personally would have liked a door on the bathroom

This was one of the grottos converted to a hotel room. It was an exceptional experience staying there, despite the miserable weather in the middle of May. The room was enchanting. The staff went out of their way to make my stay pleasant. Breakfast was excellent and for dinner there are plenty of restaurants nearby. It was a pleasure walking through the old town and admiring the architecture and the views --despite the rain and the cold.

The website should have made it clear that the (free) parking is not onsite. They have a little bus to transport you back and forth. Not a big deal though.

This is a cute hotel in an ideal location. Steps from all the attractions, restaurants, etc. My room was spacious and I had everything I needed. The hotel also assisted me in booking a guided tour. The parking garage with shuttle to the property was easy and efficient.

Location was beautiful. Breakfast was tasty but limited choices.

They need a bar. Or at least opportunities for cocktails on arrival. A glass of wine while enjoying the spectacular view would be a special moment. Rooms are quite nice. Beds are a tad stiff and low to the ground for older folks but it is very impressive what they have done with the rooms overall. Staff is excellent. Very kind. Very thoughtful. And most of all very excited about the city of Matera and eager to share their knowledge. Overall a great experience.