We had the most wonderful stay in Napels for our anniversary thanks to the amazing assistance of Michele. He made sure our stay was absolutely unforgettable! The location of the hotel is superb and the friendliness of the staff heartwarming. The cleaning ladies made sure our room was a little palace every day again. The restaurant at the top floor was a treat to have our breakfast at. Thank you Michele, Oriana and all other staff for this wonderful stay. We will for sure be back!

Great location, next to a Metro Station and within a 30-minute walk to everything I wanted to see in Naples. Large room, nicely-fitted out. Really liked having a balcony. Definitely on the high end of four stars. Huge bed. Good water pressure in the shower, nice towels (though not exceptional towels). Really liked the rooftop bar and breakfast buffet. Did not try the restaurant. Staff was very helpful.

No complaints from me! I highly recommend this hotel.

Chose this hotel as we were using Naples as our base and also because of its location, 12 minute walk to the ferry and cruise liner port, 100 metres to the underground network (Toledo) just off the main shopping street. Hotel room was spotlessly clean, breakfast was the usual buffet style with a very good choice to cater for all tastes, which was on the top floor with an outdoor terrace with a great view of Naples, the bar is also on this floor and also shares the same terrace. We did not use the restaurant for dinner as there are so many great restaurants around the area at very reasonable prices, but did take a look at the menu and it seemed a good choice.

The only thing I could say was a down side of the room was, that it only gave you paper cups for if you wanted to make yourself a coffee or tea, unfortunately a lot of hotels seem to do this these days, and I find it makes them look cheap rate instead of supplying a couple of proper cups or beakers.

The roof terrace for breakfast and drinks was a real highlight, amazing panoramic views of Napoli. The food was also excellent- high quality and delicious. Room service also great- we were so tired after walking about 15k steps every day and having a tired year old meant that we ordered room service in the evenings and it was delicious fresh food of the highest standards ao we didn’t feel we were missing out by not going to a restaurant. Room was spotlessly clean, very comfortable bed which was huge! Although we overlooked a busy road the rooms are well sound proofed so no noise disturbance at night. This is a great position near Via Toledo, Spanish quarter and historic centre. Having said that- you can’t be close to everywhere as Napoli is huge so be prepared to get taxis too ( buses too big for most streets)

Liked it all. Tiny thing but real cups with the kettle facilities would have been good .

The breakfasts could have been better. A few potatoes and some baked beans would have been good accompaniments. A awider variety fruit (including berries. The location is a noisy one.

We booked this at the last minute as our travel plans changed. The staff were lovely and provided us a bottle of champagne on arrival for celebrating our honeymoon. The hotel is in a great location, pretty much walking distance to most main areas. The room was large which was great, however the bathroom was outdated and in need of a refresh. The shower drain didn’t drain quick enough so water filled the shower straight away and didn’t drain until after you turned it off. Breakfast is ok, not many options but manageable. Overall, a good 2 night stay and I would stay again.

We were 6 levels up with double glazed windows and it was still quite loud from outside. We expected this though and not sure what more you can do to block it out. More pillow options would be helpful as the ones provided were so thin and flat I had to sleep with both of them. The room next to ours had 2 dogs staying with the guests and the dogs kept barking which made it a little unpleasant on the second night.

Very decent rooms, which clearly had been refurbed recently. Good breakfast. Some staff had trouble with English, but the selection and quality of food was good. (Though it would have been better if they offered more egg options, like ordering an omelette, etc.) The location is very central (though that obviously means some street noise outside, so be prepared).

The rooms were good, but the bathrooms could use freshening (new grout, deeper clean, etc.) Also, it feels like there might have still been smoking rooms somewhere in the hotel. We could often feel smoke coming in from the ventilation.

Excellent location next to the Toledo metro statio, close to the Centro Storico, and walking distance to the port. The breakfast was absolutely outstanding. The staff in the hotel was very friendly, and way out of its way to accommodate any request. They also allowed us to check in early, around 11am, which was highly appreciated. The room had also simple tea-making facilities, which was highly appreciated (though the instant coffee might get them into an italian coffee purgatory).

No major problems. However, at the four star hotel that charges north of 200 Euro per night, you’d expect also small things to be flawless. They weren’t. The room was small and looked nothing like the photo. There was lots of dust everywhere, on all ledges and surfaces. The floor was never swept (we found previous customers’ hair and lots of dirt). The bath was chipped. The toiletries, but also the toilet paper, were not replenished. I am sure they’d bring me a fresh roll if I rang the reception, but i’d expect at a hotel of this category that the housekeeping would take care of it. Despite these first-world problems, our stay was excellent.

Perfect location, one minute from Metro and a 15 minute walk to the port. Modern, bright rooms - unusual for Italy. Public rooms very comfortable. Comfortable bedroom. Buffet breakfast was good. Staff exceptional!!!

We had an ongoing problem with the room key - it wouldn’t allow us in on several occasions. Sky TV had broken down during our stay. The problem with our shower was fixed as soon as we reported it.

We find this hotel very convenient as it lies in the heart of beautiful Naples. Excellent location. As for the breakfast, it was very good with a good choice and variety of fresh products. The staff all over the hotel was very friendly and polite and always there to help. Our room was on level 6 overlooking the street. It was ok but for next time we would prefer a quieter room.

We were only disappointed with the housekeeping, as the room was not properly cleaned everyday. This doesn't mean that the room was dirty, but did not met our expectations.