Staff are all absolutely wonderful, from the night porter to the daytime front of house and the cleaners. All lovely and clean. Location couldn’t be better, right in the heart of the town. Amazing sound proofing and shutters for a great nights sleep.

A little tired and dark.

Fantastic location right on the water just at the edge of the main strip. Staff were very friendly and helpful. Older property but well maintained. Lift access with no stairs so we’re able to get our heavy suitcases to our room without any lifting which was great. We had a room at the front overlooking the water with a little balcony and the view was stunning.

Tv would come on randomly but we unplugged it because we were from overseas and did not speak Italian! Aircon issue but staff rectified this quickly. Bed was firm and pillows low but had the best nights sleep on both nights so no complaints!

Waldo and Iris were available at the front desk, throughout the day, to help with all of our questions and concerns. They are both very friendly and professional. The location in Rapallo is excellent for easy access to ferries, restaurants and shopping. I appreciated that, after our first day, I was asked via email what my first impressions were. Given the opportunity, I communicated issues with the pillows and bed firmness They immediately made corrective efforts to fix the issues and our 6 night stay was much more comfortable as a result. I also learned that it was more efficient to go to them at the front desk for any questions/concerns, as they were able to communicate clearly in many languages (for tourists like myself that don't speak or understand Italian), providing a much less frustrating experience for all parties involved.

With no fault of the hotel, the private beach was inaccessible due to a local water problem. Parking is very difficult and time consuming to find spaces close to the hotel....or anywhere for that matter. Again, not an issue unique to this hotel.

I just loved this hotel! And believe me it’s far above 3 stars. The staff is very friendly and helpful. They speak English very well and when I asked for a net to cover the balcony as came with a cat - they had it done the next morning. They clean rooms every day. Big enough room for one person with an amazing view and bathroom. And!! Air conditioning which worked perfectly. Thanks! The location is the best - next to the restaurants and Bagni (beaches). I do recommend!

Perfect location by the beach boulevard with many restaurants, shops and supermarkets close by. The room was very nice and clean, bathroom was big and fancy, towels and bed linen were very soft and nice.

The air conditioning could not be monitored from the room, so we had to ask the reception to change it a bit warmer since we were freezing the first night. Breakfast did not have much gluten free options other than joghurt and eggs, so would not eat breakfast there if you are gluten free.

Clean, calm atmosphere, friendly and helpful staff. Great location and views. Easy walk to shops, bars and restaurants. Room was a good size with balcony and furniture. Small fridge so able to keep water cold

No kettle in room ( which is common I know in Italy) Having to pay for use of sunbeds was frustrating. No- one available to operate sunshade on the hotel/bar balcony which became very hot when the sun was out

Location is perfect! Close to the train station, funicular to visit Montallegro and to the ferry if one wants to visit Portofino o San Fruttuoso, close to everything. I had a spectacular view from my room. The staff was frieny and helpful. They have 2 options for breakfast so if you are not too hui, you don't need to overpay. The selection for breakfast is good

Nothing negative to say, really

The hotel was right on the waterfront next to Castello sul Mare and, apart from the magnificent views, it was so easy to walk to the restaurants and cafes, the ferry and the train station. The view from our room looking out over the castle and the bay was absolutely fantastic! The staff were always very friendly and helpful.

There is no iron at all in the hotel - they don’t own one and don’t allow anyone to bring one and use it. This was annoying when I wanted to iron crushed clothes from my suitcase. There are a lot of mosquito breeding in the river next to the hotel, and this meant we couldn’t sit on the balcony for extended periods or leave our balcony doors open. The hotel did supply a plug-in mosquito repellant however when we said we had a problem with the mosquitoes.

Breakfast - so many great options. The restaurant has a wondeful seaside view The hotel is literally near the beach. You have also a lot of other options near the hotel The check out is mid-day. You have time to enjoy your morning

If you don't have a room with balcony, the room looks and feels quite small. The noise was pretty loud is some instances (we had the view city oriented).

Location is just perfect! Very close to the public and private beaches so you have a choice. So great to have a morning swim before having breakfast. Also very clean, and new inside the rooms. The view from the room was absolutely fantastic! It was a pleasure to wake up every morning with a view on Portofino! Loved this hotel.

The room looked a bit minimalistic, but it is nothing comparing to the quality of service, location and the view from the room.