Staff waiting at lobby to answer any questions. Excellent location near Roma Termini and bus interchange Lots of restaurants nearby Love the colour mood settings in the room which we can change the colour

We will offered an accessibility room for which had a large toilet. However, the glass sliding door do not close completely. The glass bi-foldable door for the bathing area do not close at all and water splashes and flows out after every bath. The water ponding stays there throughout the night and the floor is always wet.

Their location is the best thing of this hotel. The official information about this hotel on this website is all accurate. All the basic facilities are available and functional. The air con is our room has no problem. There is a bar a few minutes from the hotel and they have their music ok quite loud till 11pm to midnight. You may be aware of this. We appreciate the staff asking us for comments when we check out.

The comments on the wash basin are correct. Don't why it's close that the water will splash outside anyway. Also, it would be great if the staff could explain the charge of 100 Euro when check-in more clearly. We thought it's the verification of credit card.

I just wanted to mention that we have been travelling through Italy for 3 weeks and have stayed at approximately 6 different 4 star properties during this trip. The staff at this property are definitely exceptional in every aspect and very professional. From the reception staff, bellboy to the restaurant staff. The staff clearly care about the well being of the customer. The room (triple room) had comfortable beds, all the amenities including tea, coffee shampoo, robe etc which are not usually provided in all properties in Italy. The air conditioning worked well. The best part of this hotel was the location. We arrived via train - literally a 2 minute walk to the hotel. We took the airport shuttle the next morning which literally stops in front the hotel. We had a lot of luggage and it just seemed easier to cross the street than to navigate the train station. It is 7 euros per person and it was a lovely 1 hour ride to the airport as it went through the town and the sites one last time.

Nothing

Staff extremely nice and attending. I booked 2 rooms, and the gentleman who did my check-in whom I didn't get his name was nice and gave me a late check-out for one room when I asked the night before check out and on the morning of the check out, Adam who was another guy at the reception was super nice and allowed us to keep both rooms for an extra couple of ours. I totally appreciated that as our flight out of Rome was in the late afternoon. Rooms were cleaned very very well daily beyond expected level in comparison to tons of Hotels I stayed at around Europe. Breakfast had everything needed in variety.

I did not care for the bathtub and would have preferred A shower instead but given how nice the staff was, maybe I could have asked for a room change and perhaps would have gotten it. Next time! Breakfast was over at 10:30! I would have preferred 11:00.

Well, but for my disturbed start, the remaining 2 out of 3 day stay experience, due to their friendly staff, made up for a happy stay finally at the BW.. The front staff and the morning breakfast restaurant staff were indeed very helpful and kind. The location of the hotel is perfect.. just about 150m walk from the main train station. Also, they had a bus stop right in front of the hotel which made is easy to choose a hop on hop off and also get the ride to the airport. The view from our second room was also great and room was having a very modern feel! Definitely recommended for both leisure or business travel..

We had a water leak in our first room.. the bathroom was oddly shaped as the room was actually meant for disabled. The leak was wetting the whole bathroom floor which was a bit unexpected. But the staff helped us and made up for it by giving us a better room and help us shift the entire thing by themselves while we were out touring Rome..

The room was clean and airy. My windows opened up to the view of the streets. I loved it!. The location was perfect as well. The bed was very comfortable, offering us a good night's rest. I love that there's a mini fridge in the room, which allowed us to purchase our own beverages and keep them chilled. Everyone at the front desk was also really nice and welcoming. One of the ladies even assisted me with contacting the airport when they lost my luggage. I forgot her name, but she was really sweet and helpful.

Breakfast was not included in the price of the room. It was an extra 16euros per day.

I like the modern design of the hotel which differs from the other historical hotels. The breakfast was the best I've ever had and well worth the price. It is centrally located across train station and hop on/off bus stop.

Though the bathroom did have an enclosure which many hotels in Rome do not, it wasn't properly sealed at the bottom so water always spills out after a shower.

Great location just 5 mins walk from central train station and metro / bus station. The main street getting to the hotel is Via Masala, quite safe n not messy compared to some adjoining streets near Station. Comfortable room with decent size (the 2 of us booked a twin sharing room about 23sq ft in size). Buffet breakfast is good although is not exceptionally great with choices. The hotel staff was very nice to prepare breakfast packs for us as we had an early morning day tour one of the morning during our stay. However, there is a strange practice in this hotel which requires guests to be mindful- there was an additional tipping charges in the final bill when we checked out. Although we were being informed about this tipping practice (as a token of appreciation for their service, but is not compulsory) during our checked in at the reception desk. Nonetheless, we didn’t expect the tipping amount to be added to the final bill. (We didn’t follow this practice ). Overall, we had a pleasant stay at this hotel. The staff are friendly n helpful. This hotel is highly recommended.

We arrived early morning from the airport, and the staffs were very nice to keep our 4 pieces of luggage for us. Because one of our luggage was damaged by the movers from the airport, the staffs were very helpful and recommended us a place to get a new luggage close by. All the staffs were absolutely professional and friendly including the lady who checked us in at the Breakfast area. The breakfast was excellent! We love our big room with beautiful street view. If we come to Rome again, we will definitely stay at Best Western Premier Hotel Royal Santina again. Please keep up your good work.👍🏼

Only 1 thing can be improved. We could not close the shower door completely due to the design, so the floor was quite wet every time after shower.

The location was perfect! It’s only 1 block from the main train station (Rome Termini). That made it easy to get anywhere in the city using the metro. We were also able to catch regional trains there. No need for a cab. Although it was near the station, the hotel was quiet and felt safe. We liked the morning buffet. I recommend the hotel restaurant for dinner too. It was SO delicious! Kind of fancy, but reasonably priced. The hotel was comfortable. Staff were polite and helpful. They offered advice on touring the city. They will allow you to store your bags early, before check-in (with notice). Reasonably priced.

One night the fire alarm went off at 2 am! All was fine. (It was a “false alarm” because a night employer “pushed the wrong button.” But it was stressful for everyone to wake and file outside that late.)