Everything! Hotel operations were very smooth even with low levels of staffing, because the staff were all not only very professional but friendly and knowledgeable. Our room was well thought out, perfect for our family of 3 but also reasonable for a family of 4 to stay in. Breakfast was very decent, the beach restaurant and hotel restaurant were also very good. Our room was perfectly clean every day (and I am picky).

We would have liked more storage space in the bathroom itself, as well as in the dressing room some more shelves. The public areas would need refreshing and modernisation, but are well maintained and clean, so this is not a problem in itself.

location, location , location and paolo from front desk....

i promissed to angelica from front desk i will wright about this stupidity of management , i travel alone , so they accepted this situation, i have single room but if i want to go hotel spiaggia i must payed two sun bed , it is a stupidity and the beach is empty ...... try understaining because i didnt..... marius

the location is perfect 🤩

the Breakfast has limited options the staff are not very friendly at the restaurant the Sun beds should be included in the room rate 👎

The hotel is in a very good location, a 10-minute walk to the centre of Santa Margherita, which filters out most of the confusion. Ideally palced for the visit to Portofino (the bus stops in both to/from directions are right in front of the hotel). The facilities offered are what can be expected from a 4-star hotel, with comfortable rooms and a good breakfast (although there was a coffee-making machine and not a "proper" barista). The staff was very welcoming and helpful (they added the breakfast at a competitive rate), either at the hotel and the parking (a huge bonus for Santa Margherita, although moderately pricey at EUR 20 per day). Another bonus for the check-out deadline at noon and the extended breakfast time untile 10.30.

We found the bed a bit too stiff, but this largely depends on personal habits.

The extraordinary on this hotel is the combination of where it is situated, offering parking, having its own beach, good breakfast, clean room and you can walk per pedes in less than one hour to the tiny Portofino. Other Hotels in Portofino ( I know this is only in the near of Portofino) are much more expensive, no parking, no beach and so on. Super friendly stuff working there.

nothing. really, i could not find anything bad on this hotel. I will definitely come back again.

We had a room on the top floor and it was just beautiful. The view was wonderful and the little terrace was divine. The breakfast was delicious and sumptuous. The staff were very nice and helpful. Dinner at the restaurant was divine. The beach is lovely and away from the crowds at the other end of Santa Margherita

The pool wasn't that welcoming to us so we spent our time at the beach. Another pontoon in the water would be great, it was very popular.

Excellent service. The staff was very attentive and helpful we however were very grateful to Giovanna who helped book a train and advised us in may ways. Breakfast good as well as the dinner. The top floor swimming pool was outstanding.

It’s so well located , just in between Portofino and Santa Margherita where you can walk (5min) and you are in the middle of everything! The hotel has a rooftop swimming pool with sunbeds and the view is insane. Best rooms are on floor 5 with big balconies.

The private beach is 50€ for a couple x day which is a bit expensive:)

The staff was nice, rooms standard size for italy but well organzied, clean and comfortable. The locations is awesome, the upper rooms with balconies are very great with beautiful views. If you have a car, you may find free parking on the street but they have a automatic underground car parking, its pretty cool and cost $20/night. The have a nice rooftop terrace, small with a cool dipping pool. Beach front loungers/umbreallas, breakfast great, outside seating. We had drinks outside. It was all great. Small elevators. :(

Everything was great! Location, room, breakfast. Very walkable to SM town, you could walk to Portofino but the ferry is nicer.

This is a lovely hotel with a rooftop pool and review and inhouse bar located on the beach not too far from Santa Margherita. It was a bit of a hike from the train station with bags (it would be an easy walk without bags) so we took the bus which drops you right in front of the hotel. The hotel staff was particularly lovely.

The hotel was really good. Not sure I would have anything to say about it that could be improved.