The location of the hotel is great - just a little way out of town (say 500m - which is welcome because the town centre gets very busy in summer)and with panoramic views across the bay. The hotel is styled in ‘Italian chic’ decor I.e. many lovely pieces of furniture and marble floors. We stayed in a suite with a terrace and jacuzzi pool. The suite was modern, private and kept exceptionally clean with daily linen change etc. The food was fantastic, great choice at breakfast and evening meals easily at the standard of anything you’ll find down in the town. The aspect that needs special mention though is the staff - I cannot speak highly enough of the warm, friendly and professional service where every need of the guests is catered for. The roof top pool and bar area is really nice and kept immaculately clean. I thoroughly recommend this hotel as a base location if you are travelling to the Sorrento area

Nothing - fantastic place with brilliant staff

Elegant,classy, and luxurious accommodations await you in this exquisitely decorated hotel. The view is to live for, and the dining is exceptional. They catered to my gluten-free food issues. Giuseppe, for their delicious breakfast and dinner, took amazing care of us. Staff was extremely helpful and friendly. We loved it so much that we ended up staying 2 more days. I highly recommend the glamorous experience at Hotel.Bristol.

Stayed in one of the garden rooms, separate from the hotel, via lots of steps through lemon and olive groves. Location perfect, enough up the hill for stunning views from the garden over Sorrento of the bay and the city, but close enough to Sorrento for a 10 minute walk into town. Large room with plenty of storage and additional seating. Firm large double bed, temperature was perfect, no need for air con (mid May). Access to all the hotel facilities, used the bar and restaurant in the evenings and for breakfast, excellent food, knowledgeable, attentive, super friendly staff. Evening meal prices comparable with restaurants in Sorrento, excellent variety and quality.

Bed potentially too firm for some. Realised when there it is also a Tui platinum destination, which potentially detracts from some of the charm.

We stayed in a very comfortable suite with our own, private terrace and the most stunning views. A considerable number of steps to reach it, so not for anyone with mobilty issues, but that made the views more amazing and it was lovely and quiet as it was so far from the main road which is very busy. The front desk staff were so helpful with restaurant reservations and recommendations and taxi arrangements etc. We enjoyed a delicious breakfast each morning where the staff were friendly and helpful. In particular, Luca, was brilliant. He remembered our names and room number and made us feel special. The food in the restaurants (one lunch and one evening meal) was excellent. Far exceeding our expectations for a hotel restaurant. On our last evening, we went to the bar. Alesso and Mariano, our waiters were professional and friendly. The entertainment that particular evening was exceptional; a pianist and 2 male singers. It finished off our stay perfectly.

Nothing!

It was honestly amazing from the moment we arrived. The staff were so kind and welcoming and showed us to our room even though we were a couple of hours early. The room was even better that the pictures, clean tidy and spacious with the most amazing view. Breakfast buffet was also good and the pool area was maintained with a nice bar area. We loved it and will be back.

If I have to say something negative it was only the fact that trousers only policy in the hotel restaurant means we didn’t get to try the hotel dinners as we didn’t pack trousers!

The view was stunning, we could see the bay of Naples, Sorrento and Vesuvius from our balcony and our private hot tub. The breakfast was adequate. The staff were very friendly and helpful and any special requests were met promptly and with a smile. The packed lunches provided were huge, sufficient for at least 3 meals! There was good provisions for gluten free eaters, with choices. Shower was hot and had good pressure. The beds were comfortable and there were plenty of blankets to use when we needed them.

The room was very cold and there was no way for us, as guests, to control the temperature. We often opened the balcony door to warm up the room. The evening meals were not to our tastes and we felt they were expensive for what they were. There were inadequate places to dry wet swimsuits and towels, considering there was a hot tub on the balcony. We struggled to find places to dry these. The final lift up to the 9th floor was iffy, the light occasionally went out and the lift would not move. This happened enough to make us unsure if it would work when we got in.

Fantastic hotel. What made it most special for me was the staff and I mean ALL the staff. Francisco greeted us as our car pulled up. He was gracious and most genuine. Grace helped us with our day and night trip to Capri. The view from our room was gorgeous. And the pool and grounds are stunning. Very relaxing and the picturesque Italian movie experience. I don’t generally return to the same place twice but this hotel will be a must again. The walk into Sorrento was about 20 minutes give or take 5 and yes there is a bit of an incline on the way back and a narrow sidewalk. It was not an issue at all for us however people with mobility issues may not enjoy this. Thank you Hotel Bristol, and see you again.

Nothing

The view from the room over the entire gulf, and directly above Marina Grande was superb. Also, the view from the breakfast room on the highest floor offered more great photo opportunities. The staff was nice and always ready to assist. We got a free upgrade to a room with a balcony. They also accommodated us with a slightly later checkout at no cost. The breakfast was of a good standard for this type of a hotel. The location was around 10-15 mins walk to the centre. The cleanliness of the room was at an acceptable level.

Why location was a 10-15 mins walk to the centre, it was alongside a busy road with a relatively narrow pedestrian path, so appropriate care is necessary when walking. Another small downside in terms of the location is that there are neither restaurants nor grocery shops in the immediate vicinity of the hotel.

Nicely appointed Junior suite with plenty of space and light. The view of Vesuvius and Sorrento from our balcony, the restaurant (And yes, there is technically only one restaurant) outdoor pool and lounge was breathtaking. Breakfast was a buffet of a wide variety of healthy and sweet pastries, Coffees, And omelettes or fried eggs on order. Most of it was delicious. The dinner cuisine was not the best I’ve ever had and the buffet salad comes up really short for an Italian salad. However, their eggplant parmesan was the best I’ve ever had. The hotel is located just up a hill on the edge of town, and the bus stop is just out the door, so it’s away from the maddening crowd, but with convenient transportation. The staff was incredibly kind and helpful, Providing us all sorts of useful information. The only recommendation of the staff that I would not agree with would be to take the boat they arrange to Positano and Amalfi for €60. It was uncomfortable and loud. Check into the ferry and bus options first.

See above.

The view from the room over the entire gulf, and directly above Marina Grande was superb. Also, the view from the breakfast room on the highest floor offered more great photo opportunities. The staff was nice and always ready to assist. We got a free upgrade to a room with a balcony. They also accommodated us with a slightly later checkout at no cost. The breakfast was of a good standard for this type of a hotel. The location was around 10-15 mins walk to the centre. The cleanliness of the room was at an acceptable level.

Why location was a 10-15 mins walk to the centre, it was alongside a busy road with a relatively narrow pedestrian path, so appropriate care is necessary when walking. Another small downside in terms of the location is that there are neither restaurants nor grocery shops in the immediate vicinity of the hotel.