The women receptionist was exceptional and met us at the boat and escorted us to the hotel. She was so accommodating!

The day we left which was early morning bc they didn't have a taxi back later and we only stayed in Venice 8 hours. The evening receptionist male refused to assist us to the dock and I had to make 2 trips bc my husband was in a wheelchair.

The location is great. 30 seconds by walk to the San Marco Square. The street under the window is quite cloudy but the crowd disappears in the night. Everything is clean and in the bathroom everything works fine.

The room is super small. The hotel is very small. Thought this looks like to be the normal as for the old Venice location. The breakfast - a bit annoying that you cannot take whatever you like from the buffet, you have to order and waiter will give you what you just have ordered. Are you saving food that way? How much did you save (taking to account the price of the room 200+ euro, wtf?)

An excellent location just off St Mark's Square and only three minutes to the nearest ferry landing. A charming room facing the street which, although busy with pedestrians during the day, was quiet enough at night. The rooftop terrace was a welcome haven for a quiet coffee or sundowner. The staff went out of their way to be friendly and helpful, with sightseeing tips and anytime bar service to the terrace, dining room or bedrooms.

There was nothing we didn't like and we would not hesitate recommending this hotel to friends and family. We will book it again when we return to Venice. Four nights was not nearly long enough!

The staff were perfect in every way possible. They went over and above to anticipate your needs. Riccardo even helped fix my luggage handle bc Brics Milano did not have it in stock yet. Perfect location across from LV, behind Piazza SM, near the Post Office Philatelic Bureau and down the block from the gondola and vaporetto stations. The stone signage is on the ground and inside a courtyard. Cozy bright airy room on the 4th floor with French doors to a terrace and view of Venezia. Elevator to third with luggage help coming and going for the last floor. Terrific paint job, lovely Morano glass lighting fixtures and Venetian scenes for paintings. Nice size comfortable bed and pillows. Armoire with enough hangers and space sufficient to hang a week of apparel. Safe for valuables tho I used my suitcase. Full length mirror on back of armoire door. Desk, chair and fridge stocked with drinks to buy tho the welcome drinks and daily snacks of chocolate, Venetian cookies, fruit were delicious and free. Bathroom consisted of toilet, bidet, sink, tub and shower. Plenty of warm water, towels and heated floors. Sunny rooftop terrace for drinks and relaxation. Breakfast plentiful with traditional Venetian sweet breads as well as everything more Northern European. Nice mezzanine location. Hotel is the perfect location for all the events of Carnevale, viz. the balls, dinners, operas at La Fenice, dress ups, museums, churches, music…

Our arrival at the Hotel Firenze was wonderful and the staff continued a super level of service all the way through our stay. The bedroom was first class - very clean with a spacious bathroom. The bed was one of the most comfortable we have ever had in a hotel. The breakfasts were plentiful and very tasty. The location of Hotel Firenza could not have been better, being very near to a vaporetto stop and right beside St. Mark square. There were plenty of places to eat, within an easy walk. There is nothing that we can think of that we were unhappy about. We would highly recommend a stay at Hotel Firenze.

We had an absolutely fantastic stay at Hotel Firenze in Venice. The location could not have been better – just steps away from everything, making it incredibly convenient to explore the city. What truly made our stay special was the amazing staff. They went above and beyond to ensure we had the best possible experience. Their knowledge, kindness, and genuine hospitality were truly impressive and made us feel completely taken care of. We highly recommend asking the hotel to arrange a private boat tour – they even included a bottle of wine for us, which made it even more special. Taking the tour at sunset was magical and one of the highlights of our trip. Hotel Firenze is a gem in the heart of Venice. We would absolutely stay here again and recommend it wholeheartedly. Greetings from Rebecca and Jimmy Bergetun

Very good location with walking distance to most attractions. Staff is super friendly and provided very detailed advice for our visit. Breakfast is a buffet but you need to have the staffs help you grab the food, which is not common but not a problem as the staffs are friendly and willing to provide as much as you need. The croissant sandwich is good.

The room is a bit small, not enough space to open the luggage. The decoration is a bit old fashioned.

We were delighted with this hotel; it was small but charming and spotlessly clean. The rooms were lovely, with beautiful Murano glass lighting, attractive modern bathrooms, and thoughtful complimentary amenities. The Breakfast room was small, but had the typical choices for a decent starter meal including fresh fruits, pastries, and fresh coffee. The location was ideal, in the heart of the designer shopping district, within easy walking distance of fine restaurants and historical sites. The staff were consistently cheerful and attentive, particularly Claudia, who was a great help in recommending local culinary delights and attractions. Her fluency in several languages demonstrated her genuine pleasure in assisting guests. We regret that our stay in Venice was too short.

It's typical of Italy to have limited vegan options on menus. I had hoped to easily maintain my diet, but unfortunately, I found this to be challenging, not only at this hotel, but throughout the country

The staff were very friendly and informative of what to do and where to go. We were provided with a map that was talked through and highlighted for our information. The bed was very comfortable with a decent size bathroom and good shower.

Being English, we would have loved the ability to make a cup of tea in the morning. A very minor issue as room service is available. We would also have liked to be able to use media devices through the TV to watch a movie after a day's exploring,however, this didn't detract from our experience We would definitely stay again.

The attention to detail, every single part is thoroughly though of to provide the most comfort. The staff was AMAZING specially the recepcionist that look a lil bit like a TV series star. Dont think it twice, the hotel is incredible and the staff will make sure you enjoy your visit. The photos show the room a lil bit small, but it is actually really spacious (and we got a tub!!!) Toiletries were exceptional, the breakfast was super as well. They teach you a lot about Venice and you know they love the place. That is something unique, I have not found anything like this in 5 different stays through Europe I dont have a single bad thing to say about this place, we are so looking forward to coming back ♥️

Nothing