Stunning location, 3 min walk away from St Marks Square. There’s a Gondola parked at the front door, it’s simply heaven. The hotel is small and nicely decorated. The hotel throughout was very clean. The breakfast is great with plenty of choice. The staff are amazing, from the cleaner, to the lady serving breakfast, to the reception staff. You just couldn’t find lovelier, more helpful, informative and kind staff anywhere. Truly a unique team of fantastic staff.

No air conditioning. Room uncomfortably too hot. No mosquito screen on any windows. Left window open first night and got very badly bitten by mosquitos, had allergic reaction. I love this hotel, the staff are incredible, location is exceptional but unless they install mosquito screens on at least one window per bed room or working air conditioning I’m not sure I’d be able stay there again. The heat was just so uncomfortable in the room day and night. Made it very hard to sleep or relax.

Breakfast is very nice and the breakfast room is beautiful, with an outside patio. Room was lovely. Staff is helpful and cheerful. The location of the hotel is great - if you've been given directions to find it.

The hotel is not clearly marked with a sign! It sits on a side walkway at the base of a small bridge. There is no sign on the wall, only a sign on the floor inside the entry. Tip: Ask hotel for directions before you arrive. The GPS is not helpful in the small walkways and often sends you the wrong way. We spent an hour walking one way and then the other way, dragging our luggage, looking for the hotel. Once found, it's a great location.

First and foremost the place is spotlessly clean and warm throughout the building. The location is fantastic: just 5 mins away on foot from Piazza San Marco but in a very quiet area. Moving around is extremely easy because San Zaccaria vaporetto station is only 1 minute away, so going anywhere we wished was simplified. We bought the 7-day vaporetto card which gave us easy movement all over Venice, the Islands, Lido and Chioggia. Breakfast is varied, ample and so enjoyable, special mention goes to the beautiful lady that made the most delicious scrambled eggs and bacon we had ever eaten. Our room was lovely, warm, comfortable and always kept impeccably clean. Thanks goes to all the staff for making our stay so happy and relaxing.

I missed having a desk/table where I could work on my computer and bedside tables where we could keep mobile phones, glasses, water etc for the night. Not a tragedy because otherwise everything was perfect.

Excellent location close to the San Marco area of Venice, spotlessly clean, wonderful continental breakfast, plug sockets next to the bed to easily charge your phone, comfy beds not too soft, really lovely staff. Great to have a mini fridge in the room too. Nice small hotel with only one floor of rooms so no noisy neighbours above you.

It was a little warm in the room, we had the window open all the time which we didn’t mind, another guest mentioned that the air conditioning doesn’t get turned on until summer. As with most hotels a few more hooks around for jackets and bags would be welcome.

The location was perfect. Weather glorious although chilly at night (beginning of Feb). Hotel a few minutes from the main square. Arrived by water taxi. Return 27 euros for 2 people. Easy to find the pick up point in the airport as clear signage but also tourist information can point you in the right direction. Bought our tickets at the tourist information. Clear directions on hotel website re stop to alight at and how to get to hotel. No stairs to negotiate with cases when getting to the property. Central for restaurants, shops etc. Stepping out from the hotel with the canal in front of you is lovely as you feel you are off the beaten track, yet round the corner is everything you need. Staff all wonderful. Breakfast lovely with a wide choice. Usual meats, cheese, yogurts, fresh fruit salad and fresh fruit. Bacon/eggs freshly cooked and toast. Although tea/coffee not available in the room, coffee was available in the dining area to help yourself to throughout the day, with a selection of biscuits. Enjoyed mass at the Basilica and a Vivaldi concert in one of the local churches. Everything walkable.

If I was really being picky, I do like to have tea and coffee in the bedroom.

This gem of a hotel in the heart of Venice near San Marco made our stay absolutely wonderful! The room was lovely - beautifully appointed with gorgeous curtains, large windows and two small balconies that allowed us to view both the street and canal (we were in room 204). The bathroom was splendid with amazing water pressure in the shower. We really enjoyed the breakfast - it was a quaint, very clean small room near the lobby staffed by an absolutely wonderful Italian lady who brought us cappuccino and espresso every morning. The selection was typical European with breads, yogurt, meats, cheeses, juices, cereal, yogurt, fruit, hard boiled and scrambled eggs, etc. All very fresh! We cannot say enough about the staff - the front desk team were so very helpful with all our questions. The location of the hotel can't be beat - a short walk from the Zaccaria vaporetto stop as well as the San Marco piazza. But, despite the proximity to these busy areas, we were so surprised how quiet our room was - we could not hear any of the noise from the street below at night - perhaps it was the type of glass on the windows or maybe just the thickness of the layers of curtains. Whatever it is, it worked! We had quiet nights with good sleep. I highly recommend this hotel and would stay here again.

A spider surprised us one night on one of the bath towels - it was a large one! Being a visitor I don't know if it was a spider that bites. I don't fault the hotel - bugs are a part of life but I think maybe it crawled up through the drains? Neither the bathtub nor the sink had mesh drain covers so it's possible. Regardless, I only mention this to make the the hotel aware of the suggestion to add mesh drain strainers. But it did not negatively impact our stay or impression of the hotel.

The best hotel I’ve ever stayed in! I might be slightly biased, but this hotel was a perfect fit for me. I felt incredibly comfortable, almost as if I were at home. First of all, the location! If you take the quieter streets on the opposite side of the hotel, instead of the tourist-filled ones, you’ll find yourself at St. Mark’s Square within just a couple of minutes! It felt like magic—straight out of The Chronicles of Narnia, where they walk through a wardrobe and into a magical world. The hotel even has its own gondola dock, so you can hop right onto a private ride to wherever you want to go. The staff were wonderful. When I checked in (in the evening), I was offered complimentary water from a jug at the bar and some cookies. I was kindly shown to my room, and everything was explained in detail. They even chatted with me in Italian! A special mention goes to Dilan at the reception—always welcoming and smiling. After we had a lovely conversation, he thoughtfully suggested a personalized city route tailored to my interests and preferences. The room was perfect. It was very warm, and I could adjust the temperature myself. The windows faced the hotel’s inner courtyard, making it quiet and peaceful. I couldn’t hear any sounds from outside or from neighboring rooms. A small table and two armchairs added to the coziness, and the hidden TV in a vintage cabinet was a delightful surprise. I could watch Italian shows and programs, which was very helpful for me as I’m learning about Italian culture. The bed was extremely comfortable, and in addition to the main pillows, there were plenty of decorative ones, adding a touch of luxury. I also loved the late checkout time—12:00 PM! This was the latest checkout I’ve ever experienced, and it was so convenient. I was able to take an early morning walk, have lunch, and then return closer to noon to pack up and check out. Planning to stay here again and will highly recommend this hotel to my friends.

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Great location, super clean, very traditional Venetian room decor, scrumptious breakfast, free coffee and biscuits available in the afternoon and night, perfect to enjoy in the lovely courtyard after a day out. Very nice and helpful staff, especially Dilan, the night receptionist. Well done!

If I have to mention something, we went in mid-April and AC was only working on heating mode. Room was a bit too warm and when we opened the windows, mosquitoes came in :/ so make sure to pack very light PJ's :)

Fantastic location a couple of minutes walk from St Mark’s Square beside a quiet canal and only a couple of minutes walk from the waterfront and the airport waterbus. Plenty of good quality places to eat and drink within a couple of minutes walk. Hotel staff are very welcoming and informative. The room was clean, well laid out and comfortable. There was a kingsize bed, large wardrobe, plenty of good quality hangers, an antique storage unit with drawers and a view of the internal courtyard. Breakfast was fantastic value with coffee, fresh fruit, pastries, warm fresh bread, hams & cheeses, cereals, nuts and the option to have eggs & bacon.

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Location location location Breakfast simple and very tasty, one of the best and I’m a frequent traveler Beds with sturdy ergonomic pillows Inner yard Good coffee Polite warm and friendly staff Gondola parked right at the doorstep of the hotel Visited in November - room heated up quickly so it made our stay very comfortable Really loved and would pick again

The only tiny minus is that the bath tub did not have a CC flexible shower for hand holding, only the ceiling one