The hotel had a fantastic location, a 5-min walk to the doge's palace and St Mark's square. The room and hotel itself felt more like a 4-star hotel rather than a three, and was decorated in venetian style which I adored. The room was huge, with a big bed and clean bathroom. The staff at reception were very friendly and helpful. The check in area is in another hotel (a short walk away) but I had a lovely staff member carry my luggage from the check in area to my room which was an excellent touch. I would 100% recommend this hotel for a short stay in Venice!

Perhaps the room could include black-out blinds (though please note that there are external shutters, which adds to the venice charm!) and also a coffee machine and iron (though again, this wasn't too much of an issue for me).

Lovely location just off the waterfront in a quiet square, and yet less than a minute from heading inland on the pathways and alleys to find lots of places to eat and shop. Decor was sweetly traditional if a little tired, and the aircon did the trick although it was sometimes slow to get going. There wasn't a huge amount of space (a double room for myself and husband, with side room for teenager in a single bed) to move around, but nothing I wouldn't expect from an old city hotel. One thing we LOVED - when you let yourself back into the hotel with your keycard after a day of walking out in the heat, the foyer was ICE COLD from the aircon and that was a delight. I feel like I got the value I paid for.

We didn't try the breakfast as it seemed steep at 25 euro a head - instead we went to Caffe del Doge at the waterfront entrance to the square, where you could get a hot breakfast/coffee/juice for 15 euro. Pillows were very thin and hard, but possibly a continental thing?!

The location of the hotel is great, in a nice side street off the San Marco vaporetti stops. The hotel is decorated in the classic Venetian style but it looks new and fresh - in particular the toilet. The room is spacious and very functional The staff was very kind and helpful Very good stay in the touristy heart of Venice

I really liked everything but I would recommend the hotel staff to inform visitors that the hotel is mostly operated through the front desk of the nearby Jolanda hotel. The two hotels are super close so it is not a big deal and there is a note on the door but knowing upfront would save the visitors a back and forth which you might not want to do while also carrying baggage.

The location was fantastic. Located in a quiet square minutes away from St Mark's square and water transport. We had the room at the top which was spacious, with the added bonus our own roof terrace with a beautiful view of San Zaccaria church. Room cleaning was extremely efficient. Check in was at another hotel around the corner and it would be nice if the hotel could guests of this arrangement in advance.

We travelled with a family of 4 including two teens and had a family room. The rooms were large and spacious with good beds. Kids had a room and parents had a room and nobody was living on top of one another. The hotel is at the back of the plusher hotel and you use that hotels facilities if u need to we didn’t as we were out most of the time. The location was central and very safe for our teens to walk around by themselves when they wanted. We caught a water taxi from the airport and a vaparetto back and it was easy allow an extra 15 mins for the vaparetto

Nothing

The location was fantastic, very close to St Mark's Square. There is also a water bus stop just outside the hotel. The hotel room was big and had the amenities required. The room looked very pretty. There was sufficient space in the bathroom area to put out toiletries, clothes etc.

Not many available charging units that weren't already used. It was fine for us as we brought a multi socket but if you have many things to charge this may be an issue.

Off the main walkway from the mail canal at San Zaccaria are of San Marco. It may be difficult to find on its own, but you need to check in at the Savoia and Jolanda Hotel which is easy to find on the main San Marco walkway at the waterway. The room was decent overlooking the church, like the picture of the hotel. The bathrooms were upgraded and modern.

I do not know why the Hotel San Zaccharia is listed as a separate hotel, but maybe it technically because you stay in that building if you book that hotel. There is actually no staff or serviced at the hotel itself. It is actually part of the Savoia and Jolanda Hotel and all staff and all services are located in that hotel, including the restaurant. We checked in at that hotel and were walked to the San Zaccaria Hotel. There were limited plugs in the room for cell phones and none by the bed.

We had stayed at this hotel before and returned because of its excellent location, cleanliness, service and comfort. What made this stay most extraordinary this time was the exceptional service we received from Jacobo. Not only did he have information on places to eat, locations of attractions and services, but he went above and beyond in finding information about our cruise location which was not easily recoverable. In fact, we believe his efforts in securing information on the new port facilities and its means of getting there may have, in fact, helped hundreds of other passengers on the same cruiser ship arrive there safely as well. While he was calling around to find information on the new (and changed) location of our cruise ship and the desired means of getting there, it was alerted to the cruise line that hundreds of passengers may have similar difficulties in locating the ship. An email was sent to all passengers later that day to all prospective passengers with information on the site and means of arriving there. We believe Jacobo's efforts alerted cruise line management to the potential problem. We are extremely grateful for his efforts because we know it cost him some time and effort. By the way, the information he provided allowed us to get there safely and in plenty of time for the cruise. Needless to say, the next time we are in Venezia we will be staying at the San Zaccariah. We will be recommending this hotel to our friends and family as well.

The property was near to any attraction that you need to see in Venice. The location is in the centre of Venice, near to Piazza San Marco, walking distance to Ponte Rialto and the vaporetto station is right in front of the Hotel. The employees are very helpful to any request and for us 2 adults and 1 child they even upgraded us to a bigger place. Small details that make the difference. If i will ever come back to Venice they will be my choice without a doubt.

I would have liked a bigger variety of food for the breakfast.

Location was amazing! Room was nice. Loved having 2 bedrooms. The bathroom was big and shower was great. Included towel warming racks in the bathroom as well. Loved that they stored our luggage for free while we went sightseeing.

The beds were too firm and there is no reception at this hotel. You had to go to another hotel down the street to check in.