The most gorgeous welcome from the staff, as well as “guard dog” Mia. We were here on a cold winter’s day, so the roof terrace wasn’t open but we had exclusive use of the hot tub up there as the sun set - just wonderful! Great spa experience as well. Breakfast is excellent, and the room was lovely and comfortable. Porters were on hand to help with luggage, and nothing was a problem at any point during the stay.

Check in advance re the roof terrace as it was closed during our stay due to low temperatures. Also be aware that not all rooms/apartments are on site, as we almost booked a lovely looking stay at their sister building 800m away.

Pleasant - well located, with the benefit of hindsight a better option than the main hotel which is closer to the Arena, but would have been more difficult with parking. The room was well presented.

We felt somewhat cheated by the sneaky advertising on Booking.Com in that we didn't get to see the fine print until after we booked - it wasn't clear that we were being allocated to a different venue/location. The price of EUR500 for the room was steep given we were at the 'second choice' venue.

Breakfast was outstanding and staff super friendly! Rooms small but all we needed. I love that they welcome dogs without a fee. Location was perfect.

The hot tub on the rooftop wasn't hot enough, not even hot actually.

The location is unbeatable. The staff was very nice and helpful. The bed was comfortable. The room was clean. Robe and slippers were provided even in the standard room. The valet parking was efficient.

I understand the need to cram as many rooms into a hotel floor as possible, in order to maximise the investment. But they have overdone it. The standard room was way too small. Perhaps it would be OK for one person, but my wife and I got tired of literally bumping into each other at the slightes movement. The only place I have seen hotel rooms this small was in Japan.

Exceptional customer service from start to finish, we would return again just for the staff! The staff went above and beyond from the minute we made contact to confirm details, then they met us to assist with parking, every time we encountered a staff member we were met with a helpful smiling face. When we entered the breakfast room the waitress was immediately getting our coffees ready, when we were in the foyer the checkin staff were checking if we needed a bottle of water. The breakfast buffet was exceptional quality and value! The bed and pillows were amazing and the shower was spacious! For a small room it was very comfortable!

We stayed in the apartments not at the hotel, but these were clean and comfortable offering a good breakfast buffet for 8 Euros. Staff all very helpful even arranging for some milk for our breakfast brew. Good location.

Minor points; Parking is a mare and if you miss the 20:00 valet deadline you will have to go and park at the nearest underground car park (12/15 mins away) as the fabled blue lined spaces are like hens teeth!!! If I had one request it would be extend the valet parking cut off to 22:00hrs as at least three groups arrived just after us, noting our flight was delayed due to plane swap and weather. Lift is very small breath in!!

This was my second time staying at this hotel. I first came three years ago with my mum, and we had such a great experience that we decided to come back—this time with the whole family—for Riccardo Cocciante’s concert (which was absolutely amazing!). The hotel is right in front of the Arena—you couldn’t ask for a better location! The staff here are probably the kindest and most polite I’ve ever met. They really make you feel welcome and do everything they can to make your stay great. Breakfast had lots of choice and was really good. Our room was very clean, nicely decorated, and the bed was super comfortable. There was also a kettle, a mini fridge with two bottles of water per person (still and sparkling), and some fizzy drinks—all free. There was a comfy sofa near the entrance where we spent a lot of time chatting. A lovely touch was being offered coffee at check-in. The rooftop view was breathtaking—it looks right out onto the Arena. We also used the spa, which had a sauna, steam room, and jacuzzi. It made the stay even more special. I will definitely stay here again!

Everything was perfect, really. It's a bit costly, but worth every single euro.

I loved EVERYTHING. The clean and well equipped room with view at the arena for me and my dog, the helpfulness of the hotel staff, not anything to mention about how caring and loving they are for travelers and their dog. Breakfast costs €8 but is worth double of the price. The location is also really nice, even perfect! With a very nice restaurant when you walk out of the restaurant. They also take good care of your car. I liked it so much I wanted to book an extra night right away! I can keep on going but you have to check it yourself.

It’s not that I didn’t like it, but I have a reactive dog. At the reception they have a dog who’s with the staff and walks around in the lobby, and it made my dog really uncomfortable. The staff was really understanding and always putted the dog in another room so that I could walk through the lobby, but it brought some extra unforeseen stress.

This hotel deserves more stars. Luxury from the second you arrive. From the sweet station at reception, to the car valley and bell boy, robes and slippers in the room, mood lighting under the bed and in the shower, great breakfast selection, mini bar that appeared to be included (I didn’t use it but there wasn’t a price list) Stylish decor, located on the heart of this lovely city. Staff give the guests the VIP treatment. Service was fantastic Most comfortable hotel bed I’ve ever slept it Room rate includes 30 minute private access to terrace and hot tub before it opens to the public. Must be pre booked and subject to availability. We booked and it was real treat and lovely experience looking over the arena and bra square. When the terrace is open the vibe and food are great. Highly recommended

Disappointing the parking isn’t included in the rate and I don’t think that’s made clear

We had the most amazing stay here, beautiful apartment with a gorgeous view of Castel Vecchio. The apartment is so chic, equipped with everything you need, great location, walking distance to all the main attractions. The highlight of our stay was the staff of the hotel, the kindest, most caring and helpful people I have met throughout my travels. I have no words to thank Stefano for all the help, recommendations and support, you have made our stay the best experience possible! Do not think twice and choose this place, you will not regret it!

Everything was wonderful