Hotel Location, shuttles, breakfast and small gift shop with variety of foods snacks and gifts. Beds are sooo comfortable. Scenery around is beautiful! Beautiful hotel. Most representatives/employees very helpful. Most shuttle drivers very helpful. Yes I would definitely stay here again. Do enjoy this hotel very much. Second time staying here.

Did not appreciate that they kept electric scooter plugged in by front desk, and our room was way way in the back 1196. They did not offer to assist us with our luggage to room or even offer the luggage cart. Rooms A/C fan not working great. Remodeling is great but front doors are heavy and no disability button to open doors. Sometimes they have someone by door to open doors for you, but not always. Some shuttles don’t have A/C. And some shuttle drivers even though we called ahead were hesitant to take electric scooter.

I like that. It's right next to disneyland and then you have a shuttle that goes to disneyland

I did not like the hidden parking fees that were not included in the check out price

Everything was almost perfect and loved the free shuttle was a pleasant surprise

For our family the only reason it’s a 9 is because this is the first time we didn’t have a microwave and that was kind of big for our family and littles. Not sure if that’s standard for every other hotel we stayed at but other than that it was almost a perfect stay

The size of the room was nice, the bed was fairly comfortable, the air conditioning worked well, the view of Disneyland fireworks from the pool was decent, the landscaping and koi pond area was lovely, and we were grateful for the shuttle to/from Disney.

A complimentary continental breakfast would have been nice. Upon checkin it is very clear that the front desk agents are assigned a list of things to say, so they memorize it, get all words out, and send you on your way. Even though I was clearly bewildered by the barrage of information spewed at me, she had no interest in confirming that I actually understood. She just wanted me to sign and leave. It would be nice if the customer service level at that touch point were improved.

I love the atmosphere that extends out from your Disneyland visit. The shuttles are such a game changer, if we happened to arrive at the correct time. We were in and out about in 15 minutes. We also got to meet the princess of the castle, she approached us and took a picture with us. Lastly you can catch a glimpse of the fireworks from the garden with the fountain. “Right behind the restaurant” .

The only negative to our stay was our bathtub drain. It was not draining adequately and kept floating while we we”re taking showers. And took awhile to drain completely after wars.

I like the spacious room allowed by my 2 year old room to play in the room. I also like th shuttle service to Disneyland because the shuttle was consistently on time and available for either a drop-off or pick-up from Disneyland. The hotel is close enough for a walk to Disneyland for those who choose to walk. We didn't feel the need to walk because of the excellent shuttle service. We also enjoyed a fantastic view of the firework show from the hotel.

The bathroom in the hotel was outdated and a little grungy because it was old. Also, one of the restaurant staff members was a bit rude when we asked if the restaurant was open. He could have nicely told us they were closed while also telling us that the lounge was open. Instead, he just looked down with no eye contact and said they were closed. They closed at 11 am and we did not know that.

It was clean. The shuttle to Disneyland was frequent and very comfortable. The pool area is very nice.

We reserved a room with a king bed. Typically a king room comes with some additional comfortable furnishings (as opposed to a room with two queens) However, in this case we were in a very large room that seemed almost barren with LOTS of empty floor space. The room only had one upholstered barrel chair and a small table with two upright dining chairs. Our room was never made up by housekeeping. Therefore, we had to request additional coffee pouches and paper cups at the front desk every day during our three night stay.

Great hotel! Really friendly staff. Loved the gardens and the ducks and the pool area. The rooms are very big, we had plenty of room! Beds are soft and comfortable. Bar area is good and the deli and shop is very well stocked. Access to water in the gym. The shuttles to and from the parks were very frequent and well managed, very friendly drivers!

We had to move rooms, there was a lot of air con noise in our room that was vibrating the room. They changed our room very quickly with no trouble. The room was clean and beds very comfortable but there was dust on the lights and headboard so I was sneezing every time I was in the room. Plenty of plugs but none by the bed. The bathrooms have everything you need but they are tiny. I'd still recommend the hotel and have friends staying before the end of the month. ,

The room was huge, the pool and the hot tub really nice, grounds were beautiful. Very close to Disneyland with free shuttle. Restaurant onsite was adequate but quite deserted without a good selection. We opted to eat breakfast in our room rather than pay for the breakfast in the restaurant.

Parking cost $25 per day. I didn't realize the parking wasn't included in the cost of the room. I chose that hotel because of proximity to the park and the shuttle service. Had i realized parking cost that much, I might have chosen a different hotel without a shuttle service, but with free parking, and paid the $35 to park at Disneyland? Worth it in the end though, the hotel is pretty fun.

The property was charming. The purple Princess carriage, the ball gown for Princess Corrine, etc. The young lady that checked us in was sweet and upgraded our room for our Anniversary. There is a store with food, snacks, alcohol, toiletries, souvenirs, etc. 2 restaurants and a bar. Game room, story time by the fire, pool and hot tube. It was family friendly. The shuttle to Disneyland was very helpful since there is no direct pathway to Disneyland. It was a very relaxing place to stay and the staff were friendly.

The carpet had a musty smell to it, the bathroom had some peeling paint on the door and the popcorn ceilings made it feel old which is odd since the claim was the hotel was celebrating 10 years. Probably needs to be updated. However still a great value