I appreciated the comfort, the daily room cleaning, and the incredibly friendly staff. The quiet ambiance on the 18th floor was a delight, as was the high quality of the room amenities. The view from the room was excellent, and the hotel’s location in a peaceful neighborhood added to the overall experience. The free parking for our rented car was convenient, and we enjoyed a wonderful massage at their spa. Additionally, the concierge did a fantastic job handling the flawless delivery of parcels we had ordered from Amazon. Overall, our stay was exceptional.

On the downside, one of the pools was under maintenance, and the water in the other pool was not clean due to visitors using body oils. The hotel only provided one towel per person, although you could bring additional ones from your room. We were charged 30 dirhams for requesting cutlery and dishes in the room, which is something I’ve never experienced at a five-star hotel before. Also the gym was not free, Additionally, the hairdryer was fixed inside a cupboard, making it inconvenient to use as it required standing while drying your hair.

Extremely beautiful hotel and has an amazing lounge. The manager is very lovely and the dinner was amazing. The view was decent. The staff was extremely lovely.

Staff charged the card I booked with without telling me, or asking me, even though we paid with another card. This was solved and I was refunded. The taxis in the front of the hotel had a weird scheme going on. We would sometimes take taxis from the hotel and the hotel workers would whisper something to the drivers. Their prices would change even if location is the same, and then they would try to charge us extra for using credit cards. One even acted like his card machine didn’t work, and this ties to the hotel as the hotel worker whispered something to the driver. On top of that, the hotel cars are triple the price of local Dubai taxi. When we pay for a deluxe room, we do not expect the view to be of another building, either.

The staff were all friendly and very supportive.

In the bathroom after you done using it there’s a small of urine staying in there.

the pool is amazing, breakfast is lovely, check in not more than 30mins, overall nice experience.

the minibar was locked and we cannot use the fridge. there should be an extra fridge to use if they lock the minibar. the kids club is close, a lot of children were waiting for it to open, we keep coming back to check when it opens, but it was never open during our stay. kids were 😭 sad

Excellent services from hotel staff. Morning Breakfast serving team was excellent. Mentioning a few names Wen, Tun, Rose. Front desk team goes out of their way and give services for our comfort.

They charged for the cutlery to use in the room. Which is weird.

The staff was very friendly, supportive and cooperative and I would like to thank Mr. Hussam and Mrs. Orcheka at the reception

Window of improvement to have more diversified options for the breakfast menu

Good business hotel with great helpful reception staff.

Needs some renovation

The property strikes the perfect balance between luxurious comfort and heartfelt charm.What truly sets this hotel apart, however, is its exceptional staff. From the front desk to housekeeping.our check-in was made smoothly by a nice lady named Fatimah. She welcomes us with a beautiful smile and makes us feel at home.The restaurant served exquisite meals. Overall, everything was perfect.Leaving was the hardest part. This wasn’t just a hotel—it felt like a second home. If you're looking for a place that combines beauty, comfort, and the kind of service that restores your faith in hospitality, look no further. We can’t wait to return.

Nice hotel and nice hotel staff

I think for a standard of Hyatt the breakfast was not up to Standard. Food was often old and not fresh

The rooms are big in size, the staff at the reception were very welcoming and professional. The check-in and check out were very fast and smooth. Ms. Lamis at the reception was great, she paid attention to the smallest details for comfort. The gentleman at the concierge desk was very helpful. The housekeeping tighed up the room in a very dedicated manner and arranged all my make up and everything very nicely, it was obvious that this person is very dedicated and loves what they do. The porters were very kind and helpful. All in all is a great experience. We had a congress at the Mohammed Bin Rashid University and it's only 2 min walking. Great experience and pleasant atmosphere. They have an EV station chargers also and that was very convenient. Also the valet and security teams are very helpful and there are plenty of taxis and transportation options available and they facilitate that very fast. The breakfast was good and the moroccan and Spanish chefs were very kind!