Size, facilities (needed to work while on holiday and the desk was perfectly lit), tea/coffee and proper milk!!! 👍 plus the bathroom supplies were nice.

Hmmmm, one receptionist was really unhelpful (didn’t get her name) when I needed to use the road side parking as the hotel parking spaces were full and couldn’t appreciate the problem of an overseas phone/limited data to download the parking app. One to opposite side, Lilly was a total legend and assisted above and beyond. Perhaps sone training on this where staff realise we don’t all have local data plans and if we do have Tata plans, sometimes they are slow to download/use.

Location is great. This is our third time of staying. Breakfast selection good if a little expensive. The staff make this hotel, reception, bar, breakfast and housekeepers all welcoming, professional and helpful. Lovely big clean rooms.

Customer services for the group, not the hotel, we're dreadful. Even after 2 calls and a number of emails did not receive a response. Queried cost of 3rd night which was over double the price of 2, website promotes more nights as being better value. Only response was to send me details of how to upgrade my 2 nights which seemed at odds, why would I pay more for the booking I have when can't get the nights I wanted in budget?

Location excellent for graduation of grandson. Staff excellent. We had an issue with lack of storage facilities in room. Was offered opportunity to change rooms but declined and a compromise was made to our satisfaction. Fantastic view from window. Huge king-size bed very comfortable.

Lack of storage to store clothes .no chest of drawers and very little space to hang clothes up. As there for ceremony needed to keep clothes crease free. No clean towels in room 2nd day. Very large room with Very little in it. So much potential but wasted. Bedroom furniture essential in any hotel bedroom.

Breakfast was excellent, staff helpful

Bathroom was snug! Shower was over the bath, which was very high to climb in, there was a rubber mat but no phone in bathroom if you slipped & fell climbing in & out of the bath. You had to climb in to switch shower on. Was very nervous as i have short legs. Underground car park was a nightmare to drive in & out. I do not have a big car, it was extremely easy! to scrape the side of your car. In hind sight, if I had known how tight the corners were, I would have parked in the overflow car park out side.

Perfect location, nice reception, pleasant staff. We had an outing planned for 3pm, so they made sure our room was ready a little early..... fabulous room with decent view, lovely and clean. View from restaurant AWSOME. Gentlemen who looked after us at breakfast was AMAZING! Did not get his name but it was Sunday 16th March. He recommended the made to order omelette.....it was stunningly good! Really pleasantly surprised. Good value for money.

There was nothing in the room to tell you where breakfast was served, so we had to go down to reception to find out to then go back up to 12th floor for brekkie, the view made it all OK though!

Super convenient location being right near the Hoe and not far from other shops and the Town centre. The flat screen TV was such a lovely addition to the room with plenty of channels to choose from. Something I particularly enjoyed was the reading lights above the bed :). Noise wise, despite being near such amenities there was no road noise that was noticeable apart from the rare siron. Very clean and tidy and the shower was lovely with the added touch of the shampoo, conditioner and body wash all being provided, I did bring my own so I didn't use it but it was a nice touch. Staff were polite and quick to see you and everything was so clean and you could smell the cleaning products throughout the hotel. Will definitely return and hopefully try the pool.

My only downside was the lack of information on room service and how to go about ordering etc, very unimportant but some other people might have benefited from it being clearer or maybe being told the information at check in such as breakfast times and lunch and dinner times and room service requirements etc.

Always very satisfied with location , lovely staff and excellent breakfast. Unfortunately on this occasion I was very disappointed with the location of room, (202) . The view was a brick wall and the bathroom was so small. I,ve stayed here numerous times and know this is not the norm . Given my booking was months in advance , the hotel was far from full, I couldn’t understand why we were given what can only be described as an inferior room and not up to the normal standard .

A better view and normal size bathroom.

The room was clean, comfortable and tastefully decorated. Loved the facilities in the room. There was an excellent choice of breakfast items. We liked that we could choose what we wanted. We enjoyed the cooked breakfast items and there was a great choice of cold items including the selection of fresh fruit.

Thought the parking expensive at £15 per night. No dress code as workers allowed in the restaurant in their work overalls. Would have preferred choice of tea or coffee to be brought to the table by staff as we felt uneasy carrying hot drinks through the restaurant with young children walking through to the tables or buffet.

I booked the hotel for my elderly in-laws. They wanted to be able to see the hoe and the sea from their room. The view was perfect from their room. The room was clean and comfortable, with everything they needed from towels to toiletries, to coffee etc. The weather changed and they felt a bit cold so ask for a blanket, within 10 minutes 2 blankets were delivered to their room. They said the breakfast was excellent, so much choice. Jessica helped them with their breakfast as they both have shakes and find it difficult to carry things without spilling it. They said she was a lovely girl and very helpful.The staff were all very welcoming at the hotel, but another special mention goes to Angela who attended to their room. She was very friendly and did a good job. They loved the coffee cafe on the ground floor along with the Malteesers that came with the coffee. Plus it was a good place to watch the world go by. Not being very mobile this was important to them as it made them feel part of it

Nothing

Very friendly staff at reception, which was a nice start. 3 lifts to transport you so limited waiting time. Everywhere looked clean, tidy and well presented. - Also spacious. Breakfast (very good quality) on the top floor was a real treat. Also I should mention, housekeeping staff and maintenance were friendly and happy.

Our bathroom was disappointing in size and was a bit tired. The room was very spacious so I'm going to assume the bathrooms will get an upgrade at some point so a chunk of the room could be sacrificed to give a wow factor in the bathroom - I appreciate this is a personal opinion.