It was really easy to get to the Guesthouse and it was possible to send your luggage there, which was especially nice to not travel with a big suitcase. The onsen in the guesthouse was very nice and the room had plenty of space for three people! We enjoyed our stay very much and it was nice to have booked a room with our own toilet. They also had a very nice space to cook some food and relax.

There is always only one person at the reception and because of that it might be a bit harder to reach someone via phone. By text it was easier to wait for an answer. We did not mind, but people should be aware that the showers are part of the onsen and the onsen is only open from 16:00 pm to 9:00 am, so inbetween you could not shower.

Wish we could have stayed here longer. Staff were SUPER helpful with us (we had a night booked here, then a night at a fancy ryokan, and then a third night back here) - they let us leave our big suitcases over the night we were away. The onsen facilities were amazing, though we found the private onsen was less hot than the gendered ones (probably the people before us added a bunch of cold??) and yes, no issues with tattoos (which is true for most of beppu). big bonus is the huge kitchen lounge available for guests and the front end cafe where you can buy cookies, VEGAN ICECREAM (sweet potato!) beers, drinks, etc.

Despite sharing the dorm with 11 other people, the dorm was spacious. The beds were large and we were each provided with our own locker to store things. A light, ledge and PowerPoint were provided at the head of the bed for each person.

If you are someone who can get shy about being naked in front of other people (of the same sex), consider using the shower/onsen space late at night (the space is open from 5pm - 9am next morning) so that you have to share it with other people as there is no space for privacy.

I'm on a fortnight, 6 cities, trip in Japan with my son and I've booked several kinds of accomodation to give my son a good idea of the range available. Sunline Beppu's tatami mat rooms wih futons were a delightful insight into how the Japanese sleep. The well equipped common kitchen/lounge was great - large commercial fridge, induction stove, microwave, oven toaster, ice maker, etc. The bath to soak in was a bonus! Location was great - a short walk to Takegawara Onsen, one of very few with a sand bath. YouMe, a large shopping mall was also close by.

I've slept in many ryokans before and they've always provided well padded, thick futons. Sunline's futons were a little on the thin side. I usually sleep on my side, but I had to sleep on my back with these. That said, their excellence facilities made up for it!

Absolutely clean facilities and quiet rooms, even in the shared dormitory. The hotel's own onsen is an absolute gem and should be very much appreciated. The lobby and common rooms are very comfortable and may be used for work, reading or having some lovel drinks. Furthermore the staff speaks very good English and is happy to help out with any concern. The hostel's staff even went the extra-mile for me and sent a piece of luggage after me with Yamato Express and I was able to retrieve it the very next day. Thank your very much for your invredible service!

Nothing - absolutely loved it!

Very simple accommodation but great value for money. The location was great, close to the rail station and bus stops so we could travel around easily. Staff were very friendly and accommodating during checkin and on check out when they stored our luggage. The onsen was very clean and soaps and hairdryers were all available. We slept well on the futons on the floor, but they are firm!

Our TV didn’t work which wasn’t really an issue but would have been nice to use and the walls are thin. We could hear if anyone was speaking in the hallway from our room but luckily all was quiet in the evening.

Pretty good! The price is really cheap for the experience. I stayed at the dormitory, the beds are bigger than they look, and people were overall quiet and polite. The facilities are very good too! Modern washrooms, very nice onsen, and the cafe has some great food although the timings are a bit off. The location is super fantastic. I’ll definitely consider coming again for a short stay. If you’re planning a budget trip, this is a really good option.

They don’t make up the bed at the dormitory if you don’t stay for three consecutive nights, which was a bit frustrating. The upstairs washroom isn’t cleaned as much as the downstairs one, I think, and since the washrooms are quite small it’s a bit difficult to get ready in the morning.

The staff went above and beyond to recover an item I lost and even posted it to me, super nice and helpful! The onsite onsen is really good, hot and relaxing as it should be. We stayed in a Japanese style room that had its own toilet and sink and even a little balcony.

If anything, we would suggest that the kitchen area could be looked after a bit better. Although this is not the guesthouse's fault, sometimes people wouldn't clean cutlery and plates very well. Maybe this could be double checked by staff.

The onsen directly in the hotel is a huge plus. I liked to go there to relax at the end of the day. There are 2 main areas. One that stands for a coffee shop and one reserved for the customers. I liked both: the chai latte was good and the other area had a large collection of manga to read from. The place is perfectly located, near buses and the train station.

The futon are not the most confortable I have slept in. The rooms are not soundproofed and not every customer respect the policy of "no sound after 11".

The modern and simple public space on the first floor is very comfortable . We can drink tasty cafe late, IPA beer etc.... Onsen is bigger than my expectation. You can go to the sea in 30 seconds. Our Japanese type room was cheep and big enough and clean. We can go to some public cheep Oncen facilities by walk. You can rental bicycle. The car parking is free ( limit 11 cars) "Jigoku-meguri" was so fun!

There is no view from our Japanese room. ( We arrived at night and checked out next morning, so no problem)