We love the historic building, that it is right by the river and the sound of river is just so soothing. The staff here are all very friendly and nice. The food is excellent, we have both breakfast and dinner at this grand dinning hall that used to be the biggest meeting place for the town, the tree outside the window, the sound of water just transform this hotel into a movie set. will definitely come back again. There are so many varieties of food here, I am still mouth watering 3 weeks after my trip. The most unexpected part of this hotel stay is the train station near by, it has hydragea flower all over the station, it's magical , also there is a small shrine, every turn on the road back to the hotel is an adventure. Just love the feeling of walking in the wood and listen to the sound of water.

nothing. I like everything here in this town and this hotel

Unreal stay! The most stunning room right on the corner of the building on the top floor. Views of the river out of every window,the river only a stones throw away from you! Such a lovely authentic stay that I couldn't recommend enough! The private onsen was great! The dinner was amazing! One of the best meals we had, very reasonably priced and all you can drink alcohol too. Even the lobby has an all you can drink/help yourself mini bar. Super cute little shop with some lovely knick knacks :) It's 395 years old and very well maintained, but please don't stay here and expect things like lifts and key card entry... those types of things are for your modern hotels and 'Luxury' ryokans. 10/10 recommend!

Nothing

This was truly an amazing stay and easily one of the highlights of our trip to Japan. Located very close to the train station, it was super convenient to access on foot, which made our arrival smooth and stress-free. The room was incredible, with a beautiful view overlooking the river—falling asleep to the sound of the water was so calming. We even saw fireflies while relaxing in our private hot tub, which made for such a romantic and unforgettable evening. The food was by far the best we had during our trip. Every dish came in a perfect flow, and we were pleasantly surprised to find out that free drinks were included! The staff were also fantastic—friendly, attentive, and even catered to our request for one meal to be seafood-free without any issues. There’s also a lovely souvenir shop by reception with lots to choose from. Out of all the places I researched in Hakone, this one offered some of the best value for money. The quality of the experience far exceeded our expectations, and I’m so happy we chose to stay here. It’s perfect for couples, but also great for families—they even offer private family baths for rent. I would absolutely recommend this to anyone visiting the area.

Location, food, staff customer service, experience staying at an authentic ryokan. The full board meals were very good opportunity to expose us to Japanese food we wouldn’t normally get at a restaurant. Staffs were all very helpful and try their best to explain things in English. There’s a number of items for hire and free amenities too. Close to public transport, bus and trains to the popular tourist sites and Odawara/Hakone Yumoto station.

The toilet has a mouldy smell. Otherwise, everything was great! Warning- there’s no lift so make sure you pack light if bringing it to the hotel. There’s no room service or porter service.

The history of the place. The room was very large as we came from Tokyo. The view was pretty and I wanted my son to experience what it was like in a traditional Ryokan stay. The rooms are equipped with modern air cons that serve as heaters which kept the room cosy when we were awake. The full board meals are huge. Particularly for dinner and we could never finish what was served. We stayed for 3 nights.

You have to lay out your own bedding and pack it daily. They run on a skeleton staff where the front desk double up as servers in the dining. Given that it is a centralised kitchen serving all their properties I feel this impacts on the quality of and taste of the food and limits what they can serve. I feel they they try and make up for it with large quantities.

Location is truly magnificent. Our rooms were like a time portal and the hotel is a grand old building with real character. Staff are friendly and informed, although you may struggle to convey some things if not speaking Japanese. Each room had a solid welcome kit. There are 3 lovely and clean onsen - the best one is reserved for men in the mornings and women in the evenings. If you like full tatami mat rooms, putting out your own futons to your own desired spot and thickness, not being disturbed in your room, and having a cute walk to the train station down a picturesque valley, this is the spot for you. It was beautiful, windswept, cold and peaceful in the valley, with the cutest train and some lovely mountains to climb right outside. It's rare to find a property with this much history and authenticity on a booking site like this and with so many minute adjustments to suit a more modern / western crowd who appreciate Japanese tradition. As a group we struggled with the sukiyaki dinner on the first night, and while other guests were served that menu on our second night we were given a different menu with modifications based on what we probably enjoyed from the first dinner. This was thoughtful and happened without us asking, and the dining room staff deserve real commendation for their efforts. Breakfast was also seemingly adjusted to suit us, and was nice and authentic. Couldn't have hoped for a better stay.

Some spots needed a little cleaning but this is understandable in a building of that age and design. If you find it hard to walk or climb stairs, think twice.

Location on the river was amazing. Our traditional Japanese room was spacious and view on the river was gorgeous. Very close to the bus stop to Togendai and to Odawara. Special shout out to the food!!!!! The half board option highly recommended if you want to try (lot of) Japanese traditional cuisine

The room was a bit stuffy because of the proximity with water. I had to air constantly. It could use some upgrading. Private onset was nice but a bit dated/smallish

We were surprised by fixed menu breakfast, and not prepared as we have vegan requirements. The staff were great in the way they arrange a suitable swap to the food, but would have been good to have been given the opportunity to provide dietary requirements in advance.

It was raining all day and we had to store our wet shoes in cupboards in the foyer. This could have been improved by having somewhere for our shoes to be able to dry before having to put them on wet the next day.

The place was strategically located near the bus stop and the train station. We had a beatiful room facing the river. The room is spacious, clean and well equipped with a mini fridge, safety box and hot water thermos dispenser, yukatas. There were oranges and hot water prepared when we arrived. I like that the washroom is clean. Also the private onsen for family members was great. I like the scheduled dinner and breakfast, everything was prepped when we arrived. Great customer service. Lots of food and all you can drink. I love how charming this old traditional ryokan. It is a very nice gem and well maintained. Especially, the Tonosawa train station near the ryokan. It’s super cute and hidden, with the red train and rustic surrounding, it will take you back in time. Book your stay here. They also have rooms with private onsen.

I didn’t like how low the sink in our room and how there’s no toilet in the rooms. But it is a heritage building and that’s how it is back then. It gives you a different experience and it’s not really a bad thing.

As soon as you enter the hotel, you feel the amazing atmosphere of Traditional Japan. The rooms were amazing, a little worn but that didn't take away from the charm. The man who served our breakfast was very friendly and happily explained to us how to eat a Japanese Breakfast. In my opinion it was too big but was very delicious. It's 15-20 min to the train station.

This hotel was an interesting experience as traditional Japan but the price for one night was quite high considering what we received & if you only have one night there you get less than 24Hrs So I don't think I will choose this hotel next time.