The hotel itself is very spacious, which you don't get it often from a hotel in Japan. As we were a family of four, we coud open all four luggages at the same time. Love the location where it is convenient to explore the main area in osaka and the train station. They had a common pantry area for you to get freeflow of drinks/soup. You can buy food from outside and just chill there. The most amazing experience we had was the service from the staff even after we checked-out. We checked-out on 2 Jun and they had a transport to send us to Nanba station as we needed to take a train to Kansai airport from there. That day was unfortunate as there was typhoon and all train/bus services stopped. My family and I were stucked at Nanba, at loss. So I whatsapp the hotel to try asking if they offer airport transfer. The next thing they called me and said, though they are not license to do airport transfer, they found out that there is bus services from OCAT to Kansai airport; and they will pick us up from where they drop us and sent us to OCAT. We were so relieved. Once we reached OCAT, they did not just drop us, the staff even helped us with our luggage and walked us all the way to the ticket booth and told us what to do and assured us before leaving. They even said, just call them if anything. They even continue to whatsapp me to check our status. I have never experience such an attentive service from hotels before even after we checked out, and they are the first. My family and I were very grateful to the hotel staff. We will not hesitate to come back and stay again.

Love everything about this place…location is very near to train station and a walking distance to shopping streets..facilities are superb, hotel room is spacious…they serve free flow drinks (machine), self service laundry machine is available, free massage chair after long hours of walking is a bonus plus! Their staff are very helpful and friendly..they can speak english as well….i was most grateful for the service where they gave us a ride to the shin-osaka stn FOC…definitely will come back! Thank you for the great service!

Great hotel in a great location right next to Dotonbori. Loads of convenience stores and shopping close by. A couple of minutes walk to the metro which was a bonus. The hotel itself was excellent, towels were changed everyday, rooms were cleaned. Downstairs you have free drinks and massage chairs. All staff was very friendly especially the American guy who helped us alot. Thank you for making our stay in Osaka a memorable one. We will definitely return back here again when we next visit.

The only thing were the chargers that was provided in the hotel room wasn't working properly. (But that doesn't de-value how we felt about the hotel itself)

Loved the location. Very centrally located and close to transport and attractions. Loved the hospitality. The staff went above and beyond. Grabbing our bags as soon as they saw us at the door. Taking us to a restaurant when we were hungry at check in. And driving us to the bus stop when we were heading back to the airport. Such impeccable service. And they really ensured you didn't get lost getting to the hotel. They provided a video showing a visual route. The room was massive. Spacious, clean and comfortable. Quiet as well. Even though we could see the highway we could not hear it The hotel provided a non alcohoic drinks bar (hot and cold) from 6am to midnight. They don't provide food but they have a lovely seating dining area with microwave, hot water and cutlery. Great to buy food and eat comfortably at the hotel. There are also massage chairs which is fantastic to relax after a long day. There is also a pool table if you fancy a game. Loved our stay and wish we could stay even longer. Highly recommended and I would personally stay there again.

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The Location was perfect and nearby to local markets and metro station. The Staff were so attentive and so caring, we felt like home. Having travelled all over the world in different hotels but the hospitality here was at a different level. I had stayed here between 12th of June to 15th of June. Family of 3, we are a couple with a son who was wheelchair bound and the staff was extremely caring for our needs. Will definitely be on my stay list for any future visits to Osaka.

Nothing to Say. Everything was perfect.

We had a wonderful stay at Hotel Shinsaibashi 88. From the very start, the staff was extremely accommodating. I had to send our luggage to the hotel ahead of our arrival and had several questions. Communication via WhatsApp was prompt and helpful, and they even confirmed when our luggage arrived. First Impressions When we first arrived, I was a little concerned about the location it wasn’t what we expected but it turned out to be perfectly fine. The area felt safe, and once we figured out the exits at Namba Station, getting there was easy. Room Upgrade & Comfort We are a family of five (kids aged 18, 14, and 9) and had booked a twin room (two beds and a sofa). To our surprise, upon check-in we were upgraded to a Family Suite (Room 701). This spacious room had: A separate bedroom with a king bed Another king bed in the living area A sofa that was converted into a full/queen-sized futon by staff A massage chair (a huge plus after long sightseeing days) For Osaka, the space was generous. We also loved the Dyson hair dryer and its full set of attachments. Daily Perks: Although we typically skip daily housekeeping, we appreciated the clean towels and bottled water that were left hanging on our door each day. Facilities: Coin laundry in the annex building (with more massage chairs so you can relax while you wait) Luggage scales for weighing before flights Free beverages, candy, lollipops Instant ramen station with bowls, hot water, and chopsticks Service The manager, Mr. Naoya Kojo, and his team went above and beyond. They helped answer all our area questions, assisted with paperwork for shipping our luggage to the airport, and on our departure day offered to drive us to Nankai Line so we didn’t have to walk 10–15 minutes with our bags. Location: Just a few blocks from Dotonbori, with 7-Eleven and Lawson convenience stores around the corner. Safe, lively, and convenient. Also about 10 min walk to Shinsaibashi area which was nice - lots of shopping.

The rooms are a bit dark with no real views (ours faced another building). Facilities are closer to a 3-star level, but the service is truly 5-star.

The staff were amazing and went out of their way to help us out, even insisting to personally walk with us along the best route to bring luggage to the train station. We took full advantage of the complimentary drinks and espresso machine in the lobby and ate our Family Mart purchased breakfast there every morning.

It was nice to be able to do laundry, but the washing machines didn't clean very well (possibly low or out of detergent?) and the dryers took forever. Our clothes were still damp after 1 hour of drying. There was a persistent smell in our room's bathroom.

The staff was the highlight of the hotel. Always smiling and very helpful. We were taking the airport shuttle, whose pickup point was 15 15-minute walk from the hotel. The lady helping us with the checkout told us that the hotel would drop us off at the shuttle pickup location, and then followed up by accompanying us to the bus stop, guiding us through the maze of ticket vending machines, ATMs, and the bus boarding point. Without her help, we would have surely taken 20-30 minutes more. I was pleasantly shocked at this fantastic service. And besides this, the daily housekeeping was spot on, free coffee and other drinks in the lobby, laundromat (better than the one at Sheraton Grande), spacious rooms, a 65inch 4k TV in the room, the massage chairs which we used daily after our tiring days and just 4-5 mins walk to dotonbori street. I would surely stay here again.

I loved everything

We had a great time staying in this hotel. We stayed 4 nights as a big group of 13, including kids age 6 to 13. Booked 4 rooms. The hotel definitely exceeded our expectations. Location was close to Dotonbori, about less than 5 minutes walk. Halal food were abundant around the area, so it was easy for us. There were a few "adult" entertainment places around the area but no dodgy people outside the establishment. Pretty much just inside. It was not a big deal for us walking around with the kids. The staff were efficient, speaks english. So communication was good and easy. They have common area with free flow drink and utensils if you want to have your meal there. Plenty of massage chairs to use after a long day out. We love these facilities very much. Rooms were spacious. We can pack and re-pack our big bags with no problem. TV was equipped with netflix, so kids were not complaining. Plenty of hooks and hangers, small important details that this hotel seems to get it right. Communication prior to our arrival was good. They provided information on the nearest exit from the Namba station, both for elevator and stairs. It was just 3 minutes walk to the train station and several bus stations around. The location is really central, makes it easy to get around with any form of transportation. The hotel was very kind to help us deliver our bags to our kansai airport hotel on our last day. We had 14 bags altogether! It would have been nightmare to get it delivered via Yamato or any delivery method. So their help was very much appreciated. The hotel is top notch in terms of hospitality to their customers. Thank you Hotel88, we loved our stay at your hotel. Until next time!

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We were very pleasantly surprised by this hotel. Classified as a 3 Star hotel I was a little nervous when I booked but it exceeded expectations and has 5 Star service. All staff are lovely and accomodating and particularly Travis (apologies if the name is incorrect), was especially helpful with tips, hints and personally walking us to the station on our final day. The room was a great size and the lobby is well thought out with complimentary hot and cold drinks, cutlery, crockery, a microwave and tables and chairs to bring in food to sit down and eat, and free massage chairs. Excellent location as well being very close to Namba train station and Dotonbori main area. Can’t rate it highly enough, thank you for a great stay, we will be back!

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