We have stayed at this property several times in the past but not since 2018. The apartment hotel remains a very conveniently located, well-managed one. Staff are always helpful and communication is easy. As there is a kitchen in the room, we did not use any breakfast provided by the hotel. The room is divided into a sleeping area near the window with a sliding partition separating it from the living/kitchen/bathroom section as you enter the space. Heating worked extremely well, particularly in the living space so that the sleeping area wasn't too hot. Wifi worked well with a password for the room itself. A convenience store is at street level and a few metres away. Many restaurants nearby and a larger variety of eating places around ten minutes' walk closer to Shinjuku station. Major stores like Isetan are within a short walking distance. In their basement is a huge food department. There is a subway station not far from Citadines. There are two Citadines in Shinjuku. We stayed at the apartment one with blue and yellow decoration on the front of the building which is on a main road which I have found a preferable less crowded and quieter location especially at night time compared to the Citadines Central Shinjuku which is in a side street closer to the main station.

Nothing in particular. On previous visits the lifts may have taken longer to arrive but this time the wait times were short.

I loved this property, I decided to trust the reviews and I’m so glad I did. We stayed for 2 weeks on level 4, it was quiet at the back side of the hotel. Everything that was listed was indeed provided in high detail—It was a very comfortable stay. Black out curtains worked great and on the day we slept in they left a calling card offering to come back later. The cleaning was very thorough, such a blessing. Great shower pressure, massive deep bath I enjoyed. The woman who greeted me on arrival were very helpful. Also late checkout if you join the membership club !(12pm I think?) Thanks again team— I will return here next year!

A personal preference is that I didn’t like the pillows. I’m used to using memory foam pillows at home — I forgot to inquire with the hotel and ask if they’re available so no blame on them.

Nice and clean, very nice staff and the room was big and nice.

It would have been nice to screenshare to the TV with your phone, but that's about it.

The rooms are extremely well designed, having a kitchenette, full bathroom (may have the shower over the bath), sofa/sitting area and access to both sides of the double bed. For Tokyo this is much more spacious than usual. We first stayed here 8 years ago and I doubt the rooms have changed much since. However they still seemed very clean and didn't appear worn out. The staff are very helpful. The alleyway (turn left outside the hotel and then left again immediately after 7 Eleven) has several good bars and restaurants if you want to eat locally.

The gym is extremely small. The breakfast has limited options. Probably not worth it. Beware that you don't go to Shinjuku Central Citadines - it's a different hotel branch much closer to Shinjuku Station. The names are confusingly similar. The hotel is quite a long walk to Shinjuku central area but well placed for Shinjuku-gyoemmae subway station and the wonderful Gyoen Mai National Garden, and the bus stops right outside too.

We loved everything about this hotel. The location was easy enough for us to walk to and from a few of the stations, and easy enough to get into main Shinjuku, we even walked down to Shibuya and Harajuku but that was a long leisurely walk. The Staff were great and friendly, being an ASR member meant we could get a later check out, and we were accommodated into our rooms straight away before check in as well. The room itself was quiet big for Japan, and the kitchenette was great, the cleaners did a great job as well. The Laundry facilities were great and convenient for us. Highly Recommend

There wasn't anything we didn't like.

It was a good size, bigger than the average hotel in Japan. We had three suitcases and could move around the room. Likewise there was a comfortable gap between the beds which meant we each had our own sense of space ( unlike some hotels where they push the beds together). The room has a bar fridge, hot plate and microwave which was awesome to have and which we didn’t see other hotels offer. The staff were friendly and the hotel provided a good array of complimentary items and the room had lots of cupboard storage. The location is about 15 minutes walk from the heart of Shinjuku- but it is a straight, easy and safe walk. Also meant it was quieter at night away from the hustle and bustle. Still lots of little restaurants around the hotel ( and KFC) close by.

The breakfast was ok we only had it once nothing fancy and limited offerings but good if you just want to have something before heading off ( offered both Japanese and western options eg toast, eggs and pork sausages)

The room was very clean. Room was cleaned everyday and done very well. The location was also good. There is a train station nearby, within a 5minute walk. Can catch buses nearby and close to a 7/11 and Lawson store. A few parks nearby, and a temple within walking distance. A nice neighbourhood in Shinjuku. Check in was seamless without issue. They allowed us to keep our luggages there before check in time while we explored around. The room space was just enough to open suitcases comfortably and walk around without being too squashed- room accommodated 2 adults and a child without issue. Lots of nearby restaurants.

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Beds were comfortable, linens were good, having basic kitchen facilities was great. Netflix was available, though we never watched it. Staff were exceptionally friendly and helpful. There was a large closet/shelving area so we could completely unpack. It was a short, pleasant walk to the metro and a very short (maybe 3-5 minutes) walk to an excellent supermarket. I really liked being away from the craziness of the main Shinjuku area; it was just a quick metro ride away.

It was a small thing, but there was no cupboard space available for food in the kitchen area; it was all used for plates, pots, etc. But this was very minor. We could have used the plentiful shelving for clothes, though it was on the opposite side of the room from the kitchen. We had the breakfast buffet in the dining room one morning and did not find many choices we liked, but that may just be personal preference.

It was very useful to have a kitchen during our 2-week stay in Tokyo, especially as there is a wonderful grocery store (York Foods) just a couple blocks away. The hotel's location is good; quiet yet still close to restaurants and a subway station. The front desk staff were able to answer all my random questions about Tokyo. I loved the coffee machine in the lobby, and the ability to do laundry. My room was quiet. The wifi was reliable.

The loveseat was very saggy and uncomfortable. There is no English captioning available on the TV so all I could watch was Netflix (after logging into my account).

Great location and good facilities. Close to the center of Shinjuku, with great supermarket nearby and many eateries. The room was equipped but has a dormitory feel. My room faces the back with weird windows configuration, which was slightly prison - like. Gym was functional but very small. Laundry worked well, free coffee at the lobby, also a good space to have a meal. Rooms was just a bit tight, couch is small and only comfortable for 1 person, table is tiny. Overall it's very good value with many amenities.