Fantastic location, right in front of Ueno Park, literally a 10 second walk across the street from the entrance. Only a 20 minute walk straight down to get to Akiba, 5 Minute walk over to the JR Ueno Station. Rooms were quite large and very comfortable with a wonderful washroom and a nice little kitchen. Staff understood and spoke good English making for easy communication for foreigners.

everything about this hotel was exceptional. The staff was great and we really enjoyed the onsen. The views of Ueno park are incredible. Check out the sake dispenser and pasta vending machine!

Central location (close to shopping, train, restaurants), very clean, perfect amount of space and 4 beds for our family of 4. Able to cook meals with the kitchenette. Free coffee in the morning down in the breakfast area.

The room needed a few more kitchen utensils to make cooking easier. Also as long as you walk out the front door all is perfect - but walk out the back door and you see some nighttime entertainment options that are not suitable for children.

Super family friendly. Spacious rooms, love that we had a dining table and kitchen. Bath was wonderful - love that it was deep. Great view over Ueno Park. Wonderful location - walking distance from shopping district and transport. Lots of food options. Area isn't too busy, which we appreciated. The laundrette is a great amenity and so affordable.

The corridors were connected to the outdoors so it was far too cold in winter. The cold meant turning the heating unit on, but it made the air too dry, which caused eczema issues for my family, especially the baby. I'd have rented a humidifier if there was one available (there was a dehumidifier supplied though). If you're staying with a family of four, it's good value for money, but if you stay there for many nights, the cost adds up to a high figure for the bigger room with more space; that said, I think it was worth the money to have space with our baby.

Very spacious room overlooking Ueno Park with several seating areas. Perfect for our family of 4 for a week-long stay. Highly convenient location with multiple subway/train stations nearby, convenience stores/restaurants in every direction, shopping areas just minutes away by walking. Unit had its own laundry machine. Kitchen area had everything we needed. Front desk staff was always helpful. We chose the hotel specifically because it was across from Ueno Park so we were able to pop in anytime day or night to enjoy the cherry blossoms during its week of blooming! This hotel is relatively new so everything was modern in terms of convenience and style. We would not hesitate to stay here again.

A new hotel in a great location across from Ueno Park. Close to Ueno rail station and Keisei Skyliner train direct to/from Narita Airport. Friendly and helpful staff with good English skills. Excellent onsen on the 14th floor with fabulous views over the park. Extremely comfortable beds and pillows after so many ‘firm’ beds over the last month. Close to many restaurants and convenience stores. Room is on the smaller side compared to the others we’ve had in Japan. Cafe in foyer.

Unfortunately, our room's noise insulation was not the best, could hear other noisy guests at times.

Difficult to rate for location… awesome access to train and subway however is in an area where streets at the rear of the hotel are mostly lined with clubs - it should be noted this posed no issues at all, we found the intoxicated men around during the early morning as we set out for our day to be both amusing and friendly, we just would have preferred shopping and restaurants. Still within easy walking distance to these. Location to the park is awesome we had a superb view across the lake with cherry blossom trees in bloom. Hotel itself was very good, spacious and clean. No ‘western’ breakfast available but close to several convenience stores as an alternative. Highly recommend for family stay with teenagers. Overall really enjoyed our stay here.

I liked the location and the public bath. Shinobazuno pond in front of the hotel was nice. Most days, I took a walk around the pond in the early morning before the hot and humid summer day started. It was beautiful. (Yes. October in Japan was summer!) Public bath was very helpful for recovering my tired body after spending many days discovering the big city Tokyo.

I expected park and pond view but view from my room was just back street. The Public bath has two tubs, indoor and outdoor. The indoor tub’s water was extremely hot so I had to use only the outdoor bath. There are drip bag coffees in the amenity section on the ground floor but all the coffee bags are decafs.

New hotel with large rooms for families . We had view to the park that was very nice . Rooms were clean and has all needed amenities. There are a lot of metro station around, so you can get to any location in Tokyo On 14th floor there are two hot baths ( for women and for man) . One hot bat is on open air. This was an amazing experience to have hot bath in the end of the busy day . There are a lot of washing machine and dryer , so it very comfortable to do a laundry. We liked this hotel very much

The around area I liked less, especially after 9PM. There are a lot of clubs, so with people around i felled less comfortably to walk especially when you are with kids. But there is no complain to hotel about this. The hotel is perfect

We booked the family room. The room was so big, we can all opened our suitcases. The bed are comfortable. Separate toilet and shower helps with 4 people getting ready on time. Kitchenette is a plus, really well equiped with fridge, microwave, kitchen utensils and eatware. The view to the lake is another plus. The hotel facilities are also good. There is a public bath for the guests. There is also a laundry room. And they provide water dispenser, so we can filled up our water bottle. Location is a bit of a walk from Ueno Station, but near many eateries and convenience store. Definitely an excellent stay.