Location of hotel was ideal , 2 metro lines option helped to travel within city more easily .Convinient store right neat hotel also was ideal to grab anything as needed. Room was clean and neat. Staff was polite and nice. Ideal place for short stay and good value for money .

AC function did not work which made room sometime very hot. Room cleaning even though requested was not done only new towels were kept , they did not even clean garbage which piled up in 2 days i was staying. They should have atleast cleaned it out each day.

The room was perfect for a single person, being able to adjust the temperature and airflow was a great plus. Sheets are clean and you can grab a pillow of your preferred softness from the lobby. Bathroom was very clean.

Location is super convenient. Transportation is easily accessible. Lots of restaurants and shops. Staff are super friendly and hospitable. There’s also a self service laundromat, detergent was provided. You can access YouTube, Netflix and other streaming services on the TV. Breakfast provided was good, I liked the curry with the soft boiled egg.

Not really a deal breaker but the dining area in the morning for breakfast can get crowded pretty fast.

Comfortable stay. Convenient place with many restaurants around. There's a Lawson store across from the street, and the Ueno Onshi Koen is within walking distance. It's also close to several train stations, so you can take a train to Asakusa, Akihabara, and other tourist attractions. Kei-sei Ueno Station is also nearby so it's convenient for travelers to take the Skyliner to Narita Airport.

The heat is a bit too hot. Setting the temperature down didn't work. It'd be better if hotel guests can just choose to use air conditioner or heat.

The staff were very friendly. The room did NOT smell like smoke. This is a business hotel but they still treated me well even though I was a tourist. The breakfast was actually really good and totally worth it. They have expresso, non-sweet yogurt and granola, salad, boiled eggs and bread. It was very good. They have laundry facilities and even provide the detergent.

Laundry room dryer just needs a good cleaning. The bathrooms are very small but the water pressure was great and the water hot.

Hotel in a very good location, close to several lines/metro stops to move easily in the city. the room was comfortable, amenities are available at the reception, and they clean the room daily. walking distance from supermarkets, restaurants bars and shops. recommended!

Fantastic location, convenient to the JR, Keisei and Metro lines. Close to Ueno park and the attractions there, also has plenty of food and shopping options in walking distance. The pillow bar to choose pillows of different styles from in the lobby was also a great addition!

Excellent cleaning service. Fantastic location (walking distance to Ueno, but Hirokoji itself is full of restaurants and shops).

The room was just a bit too tight to comfortably open a suitcase. While a reception stuff always tried to be helpful, their English abilities varied (they had a great difficulty understanding when I asked for a package (wifi) that was to be delivered to the hotel for me).

The location is super convenient to public transport and there is a konbini across the street. Short walk to Ueno park. Nice walks to Akihabara, Asakusa.

I’m pretty tall and the room is quite tight so I ran into walls a few times. Nothing major though!

It was maybe the cleanest hotel I have ever been! They clean the room every day! And the rooms are so sound isolated!

Nothing, everything was great!