Wonderful japanese selection at breakfast. Nice lobby with great aroma. Clean and neat rooms albeit small. Very courteous and helpful front desk staff and at breakfast room too. Connected to metro from basement level.

These are not complaints at all as the hotel is very good overall- Same selection at breakfast everyday got boring. Exit to hotel is not marked at subway. Took us 2 days to figure it out. The hotel should mention this to guests on check in rather than making us search. Room is quite small even though we chose a higher grade than the basic one.

Mitsui hotel is very well located in a quiet area of Tokyo with quick access to train station that was great to move and return fast at midday to rest. 7-11 in the corner in case of need. The hotel is close to different commercial buildings offering beautiful Japanese products and different restaurants with several options. It’s in a chic area of Tokyo. Beds are comfortable and from our room there was a view on other buildings quite beautiful.

Room space is very limited if the room is for 3 beds, it was really hard to accommodate our 3 suitcases in the room. Toilet is not really separated from the sleeping bed areas each time someone does the flush everyone in the room can hear it. Comparing with other hotel we were in Japan and category, maybe more expensive than it should be.

Excellent location, great atmosphere, good size room with all the comfort needed! Excellent breakfast. Highly recommended! Very close to imperial garden and excellent access to metro.

The staff was extremely charming and the hotel very clean.

Rooms are too small for our taste….that was my error, not the hotel’s.

Amazing breakfast at the Nihonbashi Asada restaurant. Offers a buffet breakfast with western and japanese selection. The delicious morsels arrayed on unique tiny plates is a very different experience than heaping everything on one plate! Even the drip coffee was good. The bedroom was super comfortable, no complaints.

The restaurant still requires that guests wear these ridiculous plastic gloves for the breakfast buffet. I also thought the onsen was a bit of a let down, with only one lukewarm bath.

The breakfast selection was good, enough for Western taste and very good for Japanese taste. I loved the greenery outlook in reception/dining area l. Hotel felt modern and sleek.

I shared with my daughter. Room slightly small but inline with Japanese hotel rooms you couldn't leave your suitcase open, there was no room for that. I didn't like that the hand basin for personal use was not enclosed for privacy and you had to change in shower area if you wanted any privacy. The room felt dark with lighting on. Lighting not great for doing make up application. The check in staff member tried to overcharge me for my stay by $600, only after showing her my booking did she agree she had made an error.

We chose this hotel mainly due to its excellent location in Nihonbashi, with excellent connections to the metro and the JR lines. You can walk to Tokyo Station in 15 minutes, Akihabara in less than 20 minutes, Ginza in less than 30 minutes - or you can take the Ginza line straight from under the hotel! Kanda station for the JR lines is less than 10 minutes' walk. The area around the hotel has some lovely little shops, as well as some big department stores, cafés and restaurants. Just outside the hotel there is a Seven-eleven konbini, if you want a quick snack. All in all the location could not be better. We also wanted a hotel with a sento (the public bath) to relax in the evenings. Soaking in the hot water is the most relaxing thing after a day spent exploring, or just before bed. There is a bath for women and one for men, that you access with your room key. The bed was very comfortable. We did not hear any noise from the other rooms or from the street. There was a separate toilet, and a bath/shower room. The sink is outside of the toilet, sort of in the room. However, there was a sliding door that we could close to create a separation between the sink area and the bedroom area. Our room also had a small sofa and an armchair. Everything was clean and in good order. Breakfast was very good, with mainly traditional Japanese options, such as grilled fish, rice, miso soup, and a lot of little side dishes such as pickles, small portions of tofu, seaweed, umeboshi, etc. There were also Western-style options, such as croissants, pain au chocolat, bread, some cereals. The staff at reception was very polite, efficient, and helpful. I would very highly recommend this hotel. I think we will stay on other Mitsui Garden Hotels in future, to explore other areas of the city.

There was no storage space in the room for our luggage, but we put it in a corner and it worked out fine. It is well known that hotel rooms in Tokyo tend to be small, so it wasn't a surprise. Although the breakfast was tasty, the options did not vary from day to day, so for a 7-day stay it got a little boring, and one day we simply skipped it and went to get something else. Some evenings the public bath was a bit crowded (especially the female bath) and on a couple of occasions there were children who were speaking loudly, disturbing a bit the relaxing atmosphere - but this is more a reflection on other guests' manners rather than on the hotel.

This is really a great hotel! We didn’t try breakfast but there are so many other options around! Location is amazing and quiet as it seems a bank district. We really liked the amenities at the bottom floor to avoid wastage and the onsen was really nice and quiet. Shame it doesn’t have a laundry. Honestly the best stay in our Japan trip! The metro is literally inside the hotel and it’s super convenient, especially if you want to go to Kamakura! You sit down in the city and after 1h you are at the beach!

No laundry

Well spaced and beautiful aesthetically reception area. Staffs were friendly and helpful. Check in process was easy and fast. Room was promptly cleaned every day.

Security for the lift access to the guest room floors could be improved. I encountered non guest able to press any floor call buttons so long as the lift access is activated by a valid guest taking the same lift. It should be card programmed to only floor where the guests are staying (feature implemented at ANA Inter-Continental that I stayed before). Next is the hotel could have provided a lounge area outside the public bath for guests to rest while waiting for their spouse or family members after bath. I agreed with the hotel notice that guests with pajamas and bath slippers should not be in the hotel reception for pleasantness but there is no proper space if guests need to rest after a hot bath.

We loved the location as it was central in the city, close to subways (Tokyo station was walking distance if preferred), and there was a selection of restaurants nearby. The hotel was comfortable and had all the key amenities. While the room wasn't too spacious, they found space for a small seating area and we had all the space we needed. Breakfast buffet was excellent with a great selection of both Japanese and western options. Staff was quite helpful in figuring out nearby restaurants and transport to the airport. They also held our bags for us on arrival (and then delivered them directly to our room) and departure.

One of the pillows had a strange stuffing like plastic beads. Luckily, the other pillow option was fine.