The hotel is beautiful, well-maintained and a short walking-distance to several metro stations. The staff was friendly and communicates well in English. The room was spacious and nicely furnished, with all the utilities one can think of. I slept very well during the night as the room is soundproof.

The hotel is located on a hill, which I hiked several times until I found out there is an accessible entrance through the adjacent building, from the main street. Once I realized that, reaching the metro station was an easy 5 minutes walk.

Everything about this hotel was top tier. From the moment you walk into the main lobby you are being attended to immediately and the service itself was fantastic. The facilities, toiletries, accomodation and restaurants all exceeded my expectations and I would highly recommend staying here if you ever get a chance to and as a solo traveller it was an overwhelming and exciting encounter. It was my first time experiencing opulence and The Okura nailed it.

I wish I had stayed there for another day or two. It was a bit sad knowing I had to go home after seeing how good this is.

I booked the upper floor king room with a bath view. The room was absolutely spectacular. It has amazing views of Tokyo and Tokyo Tower as well (you could even see Tokyo Tower when you were in the bath!). The staff were incredibly friendly and courteous and the room was very clean. They also did a turndown service each night where they will tidy up the room and leave origami on your bed and some chocolates - a wonderful touch. The location is good, taxis can take you wherever you want and they have many parked outside waiting for customers. Alternatively you can take the train which is a short 10 minute walk, but be prepared to walk uphill when you return if you get off at Toranomon station.

Nothing, the place was fantastic.

Beautiful interior and a real sense of calm. A luxurious and refined hotel with a strong Japanese identity whilst being utterly modern and up to date. A fabulous place to stay in Tokyo.

Location is sleepier than others but very well connected. So for those who want to be right in the midst of the bustle it won’t suit - but it’s so quick to get to those parts of the city it was a nice reprieve to be in quieter settings.

This hotel is exquisite. We stayed in a junior suite in the heritage section. The room was beautiful, there was a steam room that functioned well, large bed, beautiful views, extremely comfortable to spend the day in. The spa and gym were very good. Well equipped gym, very good steam and sauna, large pool and great shiatsu massage. The staff were helpful, housekeeping excellent, delicious chocolates at bedtime, free mini bar and it goes on.

I was disappointed in the quality of the restaurants for the exceptional standard of everything else. The breakfast was good but not compared to the Ritz in Fukuoka. The dinner buffet in the Orchid was expensive and fairly standard. We ate in the Japanese restaurant. Had the tempura, very bad batter, extremely small shrimp. Had some sashimi expensive and not top notch. Was unable to go to the Nouvelle Epoque as it had a set meal most of the time and the one night there was al a carte it was full! Also disappointed after an 8 day stay they couldn’t even give us an extra hour on the check out.

Everything! The level of attention to details in the design and facilities is quite remarkable (lighting placement; sliding doors, design is simple Japanese with a modern touch). Staff very friendly and helpful. Quite a few different metro stations are within reach of the hotel. Room was very spacious with an excellent view of Tokyo skyline. Gym large and in good condition.

Nothing major honestly. If I am going to nitpick: gym was quite busy (I prefer less busy ones). Most stations require a bit of walk. Google Maps location was not very accurate and confused our driver in trying to find the entrance. As the comments above show, no major issues.

Beautiful, sleek, stylish hotel that combines traditional and modern Japanese design aesthetics. Staff are amazing. Swift, unobtrusive service. Nothing is too much effort. Location is great. V near to several Metro stations. It only took us 25 mins by taxi to get to Haneda airport on a Saturday morning from the Okura.

We stayed in the heritage building, and our room was spacious, impeccably clean, and well-appointed. One of the highlights of our stay was the hotel’s spa and swimming pool—truly one of the best I’ve experienced in any hotel. The breakfast selection was excellent, offering a variety of delicious and high-quality options. Throughout our stay, the staff were exceptionally courteous and attentive, ensuring that all our requests were met with efficiency and professionalism. A wonderful experience overall—I would highly recommend this hotel!

While our stay was enjoyable, there were a few aspects that could be improved. Room service is not available 24 hours, which was disappointing for a five-star hotel, as I would expect round-the-clock dining options. Although breakfast was exceptional, I found the lunch and dinner offerings underwhelming and not up to the same standard. Additionally, the bathrobes were quite small, and it would be great if the hotel provided larger sizes for taller guests. Lastly, while the location is picturesque and peaceful, it is somewhat remote, requiring taxis to reach popular districts, as it is not within walking distance of major attractions

The Okura is our favorite hotel in Tokyo, a city of many great hotels. The location is in a quite upscale area near the US embassy. The facilities are wonderful with a classic lobby and always beautiful flower arrangements. The service is exceptional. The rooms are very spacious and extremely comfortable.

Nothing.

There is currently an influx of new upmarket hotels in Tokyo and some of which we have tried . The Okura has an amazing timeless elegant style with an abundance of space , rooms are simple spacious and timeless maintained to a true 5 Star experience As they say if it ain’t broken don’t fix it .

HAVING TO LEAVE