The very friendly and helpful staff. Very convenient location walking distance of many nice places, and easy access to our vehicle coming and going. The hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very appreciated. A nice gym.

We prefer a tub, but all the room options were showers only, unless you spring for the top suite. I would usually expect complimentary drip coffee in the mornings. The room had a machine but the lobby was pay as you go.

This hotel is amazing! We were in a corner room on floor 23 and it was outstanding! Our room looked out onto the mall/lake in one direction and the downtown skyline in the other. You could see the Terminal Tower even while lying in bed! I really enjoyed coffee each morning while sitting in a chair by the almost floor to ceiling windows. The room was spacious, modern, and well appointed, the bed was very comfortable, and the lighting was great in the bathroom (plus, there was a stand-alone lighted makeup mirror stored below the sink). For the most part, getting to and from our room was easy, as there are plenty of elevators and they seem to be fast and run frequently – the exception being after the nearby concert we attended, when there was a giant line for the elevators stretching into the reception area. In terms of amenities, we only checked out Bar 32. The view from the bar’s patio is gorgeous (looking directly onto the lake and Cleveland Browns stadium) but it was packed when we were there around 4:30pm on a Saturday. It was standing room only and took about 15 minutes to get a drink from the bar. By the time we left around 5:15 there was a big line to get in – so be warned if you think you’re going to go enjoy a chill relaxing happy hour on a weekend day with nice weather!

It is very pricy (especially if you’re in town for a special event like we were), but the value received for what you pay makes the price sting a little less. Parking (even self-parking) is also very expensive, but it is nice to have the parking garage accessible via an underground tunnel so you don’t have to be exposed to the elements or try to cross the street with your luggage.

The staff was incredible! Shaquille was very kind in storing our bags for us until our room was ready, remembering me and personally letting me know my room was ready, he even remembered me when we were checking out and it was a very busy weekend that we arrived! I was impressed. The bartender that was working was all alone with a full bar and went above and beyond for my drinks.

The room smelled so bad, like a weird spice or strange food. It gave me a migraine my whole trip. I didn't complain because I figured the hotel was full and didn't want to be a Karen.

The staff at this hotel were beyond friendly and kind. The location was just what we needed for a visit to the Rock and Roll Hall of Fame and the room was quiet and comfortable. We were pleased with our choice.

The gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a weights work out. This is a small problem overall and applicable only to people who like to work out but it could use a redesign.

Location is great but your price per night is very high. Not enough towels in room. Plus no continental breakfast for the price you pay for the room. Plus no free parking for staying at your hotel were other due not charge you a parking fee.

Way too much money per night! Plus you don’t get any extra service for the price. No free parking. Not enough towels in the room no continental breakfast.

Location is excellent after a Browns night game. Style, comfort, quality all top notch.

Our room wasn't ready until nearly 8 pm. Reservation was made months ago, we arrived at 3, other family members checked in just before we did. I would've taken another room that wasn't a lake view. What we finally got was just partial. Annoying when lots of people checked in behind us. We surely didn't get the last double queen room. Hotel did give us a small credit for the wait.

The room was great and just as it was described on the website at the time of booking. Very comfortable and clean. Very close to the Rock and Roll Hall of Fame and main areas of shopping and dining. Staff was extremely helpful and pleasant. I love the easy check in/check out process with the Hilton phone app. Very easy to use!

The only negative was the parking situation. Where to park was confusing and not very well communicated. I had to call the hotel and a very nice woman stayed on the phone with me and gave me turn by turn directions to the parking garage and directions into the hotel from the parking garage.

Overall stay was enjoyable. Although I had issues with checking in Frank was very patient and helpful. William due to Frank shift ending assisted to completion & continued to check on me throughout my stay.

Housekeeping did not service my room even after my verbally request directly to housekeeper. Upon returning after 7 hrs the room was untouched. Called front desk & informed housekeeper left for the day!? Housekeeping Supervisor arrived and actually asked me what services I needed? I informed her of my concerns fresh line , sanitize bathroom, floors, bedding & wipe down all tables. (I thought is this even necessary?) Supervising housekeepers serviced-The towels & linen were exchanged, the bed remade & wiped down hardtops, emptied trash.

Location was great and my room had a view of the lake. The staff was friendly and professional.

One reason I choose Hilton is for their beds, which are usually luxuriously comfortable, but these were hard and uncomfortable. So we're the pillows! Also, I found a dead cockroach in the bathroom when I arrived. Granted, it was dead, but it made me worry about his friends.

Was a fantastic facility. Staff was excellent. View and location were fabulous

Issues with my reservations upon check In. Not happy that my rate was double the normal rate because there were several events that weekend. Would understand if I booked last minute but I booked several months ahead of time.