Having looked at mixed reviews at the Kingsbury I was a little apprehensive about our 2 nights stay, but honestly it was lovely. We could not have been looked after better, the staff were all amazing. Breakfasts were amazing - loads of choice between Sri Lankan (give it a try!), Indian, Continental and English. The public areas (reception, restaurants, pool and an amazing cake/coffee shop) were all quite plush. Popular choice for wedding venue so lots of beautiful ladies in their sari's to admire. The beds were amazingly comfortable and it is in a really good location opposite the Dutch Hospital which now houses lots of trendy little restaurants, boutiques and live music. Also within walking distance to One Galle Place which is a big plush new shopping mall.

The Bedroom areas (especially the corridors) are a little tired, but the room size was really good (we managed to get an offer where we were upgraded). PLEASE BE AWARE that you quite often get followed when you walk out of the hotel. People try to convince you that they work at the hotel, and are trying to entice you into going to gem sales. The concierge told me that he had been informed by a couple of guests that they had been caught this way, and didn't end up getting the proper certificate of authentication, that's if the gems are delivered in the first place. Just keep walking and don't engage. This happened to us a few times as we were walking around Columbo.

Loved the service at The Kingsbury! The staff went above and beyond. Shoutout to the reception staff, Shukri, Navodya, Jayan and Johel for their friendly service. The housekeeping staff, Pasindu, Nethma and Rushan for a job well done. Thank you also to Yohan in the pool area for helping us out.

We are used to microwaves in hotel rooms, so it was a challenge when I knew I wouldn’t have a microwave to steam my baby’s bottles. The hotel accommodated this by allowing me access to the executive lounge, where there was a microwave. Thanks to Mohammed and Nabeel in the lounge for helping me out.

Spent a memorable stay at Kingsbury. The staff were amazing, from check in to check out. Special thanks to Manjula, the Concierge for his friendly approach. Nothing was too much for him. Only negative point which I believe has nothing to do with the hotel: I took a taxi there for city tour and asked the taxi driver to bring me to buy a sim card since I would spend 1 week over Sri Lanka. He brought me to a local shop where I purchased unlimited data and the sim. Didn't use the data since I used the wifi of the hotel when back from the trip. However while leaving the hotel the next day for Hikkaduwa I put the data on but was surprised when I was informed by message that no data was available and I needed to top up. Have I been scammed by the local shop? Apart from that, the stay at Kingsbury was great.

Exceptional Service: Every staff member I encountered was warm, professional and attentive without being overbearing. Also I enjoyed an impressive breakfast buffet: The selection was huge and catered to both Western and local tastes. Everything was delicious and beautifully presented. Also the hotel is perfectly situated near The Galle Face Green and the historic heart of Colombo, with great sea views from the higher floors. Our room was spotless, with crisp linens, a great shower and a comfortable bed. Robes were provided.

None

As always, The Kingsbury lived up to its reputation as a first class hotel, worthy of the five star ranking. All the staff work hard to give their guests an enjoyable and memorable visit, they are professional, friendly and helpful. The staff in the restaurant are outstanding as they prepare and serve delicious food. Breakfast especially is plentiful and delicious, I only wish that I could cook an omelette as tasty as their chefs! It's so relaxing to spend a lazy afternoon in the shade at the side of the pool and two cocktails for the price of one is an added bonus, also the rooftop bar is a lovely setting for a last drink before bedtime. If we ever return to Sri Lanka I would have no hesitation in booking another return visit to The Kingsbury.

Nothing, everything was perfect.

The room was nice and clean but a tad clinical. The morning shift staff were superb. The best part was the Breakfast. The Buffet Breakfast was one of the best I have ever had. The variety, spread and the food and service standards were fantastic. In General the F&B Team were outstanding. To us, it was THE Best part of our stay.

The night shift staff were sluggish and rather slow. I couldn't help feeling that our arrival from the Airport at 2AM was felt to be rather inconvenient for the front office staff...no smiles, no warm Sri Lankan welcome. Moreover, it took over 20 minutes to get our bags from the reception to our room. A little empathy and understanding about clients arriving after long journey would have resulted in better service.

Overall good, calm and clean

I booked a room with a single bed and queen size bed as i was traveling with my 6 year old kid and wife, but when i went to the room there was only 1 bed, and they brought an extra bed and squeezed it to the room, the space was very small, expected a bigger room. Other then that everything was good. Also i suggest to hire more young drivers for long journeys / trips, as most of the drivers are above 65

Newish, clean, close to Galle Face area. Staff were friendly & helpful, possibly the most business like we’ve had. Rooftop bar is fun though music a bit loud, a good happy hour but you have to pay before the cutoff time to get the discount. Very clean. The hotel does seem to get lots of visits from VIP’s.

Twice while we were eating a couple of staff interrupted us for us to do Trip Advisor reviews…they didn’t seem happy when we pointed out we were eating & weren’t going to interrupt that just to do a review - which would have been a bit negative from us given their persistence at the wrong time. Other places we stayed in the country asked for the reviews when we were checking out.

I booked suite with club lounge access which was great and spacious. Everything was good, excellent hotel, friendly staff, good and various breakfast of all tastes, amazing room, comfortable place to stay with family or alone. Good location as you can walk to the direction of Colombo centre where you can find some nice restaurants and cafes and central railway station. Or you walk to the other direction to Galle Face Green and One Galle Face Mall. Good facilities, restaurants, cafes, and swimming area. Flexible check-in and out times when available which is great.

The tea at the breakfast is cold and slow serviced, and the coffee type needs to be better quality. The indoor SPA needs more quality and improvements as sauna room was not working and the jacuzzi size is tiny not comfortable and cold.

Amazing view, location was extremely central, Staff were excellent.

Music from the outside bar was much too loud and disturbing. Mismatch between advertised services and those delivered. The management are raising customer expectations but not allowing the staff to deliver them, for example, the executive lounge was advertised on the website as being from 5.00pm but staff were instructed to open at 6.00pm - a totally unnecessary challenge for all concerned. A Sri Lankan seafood feast was advertised but no-one in the restaurant had been told about this. Communication between management and staff needs improving.