Spacious, comfortable rooms

Food and drink prices were ridiculously high. You’d save money staying in a hotel further away and catching a cab/shuttle. Also, we had 6 pieces of luggage between the two of us and there are no trollies by the hotel. Trying to navigate the walkway to the terminal was a challenge, and the reception team did not even suggest any alternatives. This is nonsense for a hotel that’s supposed to be conveniently placed by the terminal. It’s not convenient if you cannot easily move your luggage. I’ve stayed at the Sofitel, and they have trollies right by the lift at the start of the walkway - it’s common sense really!

Rooms were nice. Beds were comfortable. Breakfast was good.

The absolute rip-off prices of anything additional you might need, for example, charging over £6 in the bar for water and in the hotel shop soft drinks were £5. We were travelling with four children and did not have drinks left, so needed more. As a family of six, one water each was costing us £30. It's ridiculous, and as you are in an airport there is not really any options so it feels like this is taken advantage of. Also, restaurant prices are too high for the food you get. The food is good but again, Very Expensive. We spent nearly £400 on food and drink on a one-night stay.

Absolutely fantastic hotel, and very convenient for Terminal four. From the time I arrived until I left was felt looked after, and nothing appeared to be too much trouble. Big shout out to Paul on the concierge desk and Edward in the restaurant (shwmae bach!) who surprised me with his command of Welsh. Rooms were spacious, bed was comfortable, food in the restaurant was very good and very decent coffee from the coffee shop. If you’re travelling from T4 you could do a lot worse than choose this place.

Only gripe really was the charge for the car park, but then again I’m old enough to remember when parking was free at hotels!

The room was always clean. Facilities well taken care of. The cleaning staff on my floor 2 room 226 were exceptionally polite and always ready to help. The breakfast staff… what can I say. Words cannot describe how lovely they were. Catering to your every need. The omelette station lady…so polite happy to take your choice of fillings . Nothing was too much for this early morning team. Aisha De was always ready to help us. I cannot remember all their names but all the breakfast staff was amazing.

Staff friendliness, cleanliness, toiletries in room, comfort, very spacious reception and bar area, food was lovely.

Needed more than two tea bags in the room please. Also food menus on the tables by the bar, rather than keep going out of the table area to look at the wall, or squint on a phone. Also some croissants as snacks at the cafe in the morning as we didn’t want a full breakfast in the restaurant. Also an option to pay for something in the car park between 12 and 24 hours, maybe 18? Little things but otherwise we were very happy with the stay.

A convenient hotel that is nicely presented. The room was clean and comfortable. A good buffet breakfast is available from 6.30am onwards. A British breakfast is available from the earlier time of 5.30am for travellers. The Hilton is the furthest walk from Terminal 4 out of the four hotel options available. However, it is still only a 4 minute walk so still convenient. If catching the train to Heathrow, it is easy to find the hotels.

Shower had good water flow, but the hot water pulsed between warm and hot. Not a seriously bad issue. Overall, I enjoyed my stay at the hotel

I chose the hotel for a comfortable stay before our flight from Terminal 4. It was perfect for us for this reason and everything was well connected. Omar at the baggage area was extremely friendly and helpful. He was great with my son and kept him entertained with a book and a treasure hunt while we waited in the reception area. The Market was ridiculously overpriced - cheaper to buy in the airport. The bed was extremely comfy and the shower was great too. Would definitely stay again.

How a soft drink cost five pounds or so from The Market.

Dare I say it, best hotel I've stayed in at a UK airport so far. Actually felt like a hotel rather than a glorified waiting room. Very spacious and well laid out. Staff very friendly on arrival and offered plenty of assistance. Room was nice and clean with plenty of room and a comfortable bed. Price wise, I booked a room with dinner and breakfast included and that worked out very sensible as the dinner allowance is £30 each on food and it cost me less than £60 to upgrade so I'm glad I took that option. Drinks are extortionate but I suppose that is par for the course given the location. All in all, anytime we fly from heathrow this will be where we stay.

One little complaint. There was something banging all evening, maybe a door but sounded like a speaker being plugged in and making that low base thud. Felt it right through the room and woke me up a couple times.

I liked how modern the hotel was and how it was comfortable

I think the room service menu could have been better with more variety, there was only one dessert option and I feel like the price for the dessert was ridiculous. It was £11.50 for one slice of sticky toffee pudding and the irony was that the dessert wasn’t even fresh and nor was it moist or sticky. I also found the room really dark and dingy and there also wasn’t a single bottom of water in the room or biscuits to have with a cup of tea.

It was my first time staying at this hotel after having passed it numerous times to my way to Terminal 4. It is an impressive hotel and extremely conveniently located for anyone traveling in and out of Terminal 4, connected through a covered walkway with the Terminal with only 7 min walk. The staff was very courteous and helpful. The rooms are comfortable and very clean. A spa or a massage facility would have been nice for tired travelers.