The location is good. Great views of the mountains from the room and rooftop. Breakfast was good. Nice to explore the area when the weather is good.

The key card was not working well with the lifts. Another family before us was also having the same issue inside the lift, unable to go up their floor. They were stuck inside the lift for a few minutes between the ground and 3rd floor. They then left the lift, dragging their luggage back to the reception. When it was our turn in the lift, we had the same problem. I'm not sure if it is the way we tap the card on the sensor or problem with the card itself. Eventually, it got sorted out with the assistance of the receptionist. Another issue was the motorbikes noises at night. So choose a room facing away the main road or wear ear plugs to sleep if it bothers you.

The room was comfortable to stay in, nice, and neat. I got the highest level with a nice view/weather and love the big balcony they have. Just wish they could provide outdoor table and chairs too. Breakfast was included in the package, and they served variety food selections for you to enjoy. But I gotta rate that 5/10 for the overall taste. Hotel is in great location to find many eateries spot and convenience stores outside.

No mirror in every room except my one bathroom. I found it troubling to access every one of their facilities, even the lobby, since they connect to many wings. And the breakfast could be much tastier for RM58 per person. The only food I enjoyed eating was their spring roll, dim sum and salads.

Good hotel, but heater for masterbedroom not working. Technician arrive sooner after we report at receptionist and after technician checked, the heater issue with power trip that need to replace some part and we had been advise to change another room but we decided to stay as tomorrow checkout. Good receptionist name Sofiyatul and the technician guy. Thank you both of you to attend our need. Evening reception name Amirul, when we came to front desk no greeting and no eye contact after we ask where is the nearest convenient shop. Seems too busy with his thing. Finally, found the mart outside the entrance next building. Internet wifi connections at top notch. Maintain and good. TV channel as describe very clear view. Breakfast ok. Swimming pool we cannot go due to heavy rain. Recommended to those wanted to stay at Genting.

What I like most about Swiss-Garden Hotel Genting Highlands is the serene atmosphere and stunning mountain views. The hotel offers a peaceful retreat away from the busy city. The rooms are spacious, clean, and well-maintained, and the staff is genuinely welcoming and attentive. I also appreciate the range of amenities, including a beautiful pool and modern fitness center, which make for a relaxing and enjoyable stay.

What I didn’t like about Swiss-Garden Hotel Genting Highlands was the limited dining options on-site, which made meal choices a bit repetitive, especially for longer stays. Additionally, the location, while peaceful, is somewhat distant from the main attractions, so getting around can be inconvenient without a car. Finally, I found that the wait times for the elevators were occasionally long, particularly during peak hours. These minor inconveniences didn’t overshadow the overall experience but are areas that could be improved.

the apartment is clean like brand new. kitchen is nice but lack utensil, luckily we brought our own. Free WiFi is usable but not fast enough. TV have some local channels and surprisingly clearn & sharp Vision Four channels.

Our only complain is the lift. Although has 6 lifts, 2 or 3 lifts become unavailable during morning/check out hour, the rest of the lift often skipped our floor (we stayed at 25th and highest is 40th), it made us wait for more than 15min. The lift system really need improvement.

Breakfast was okay, local food, some pastries. Location is not too far from GPO, parking is convenient (free and plenty). Room (whole unit) quite clean and new. Nice view of Genting Highland from the unit (directly in front).

Not enough power point and some are malfunctioning. Water drainage in sink is a bit slow (probably clogged inside). No fan in room, no AC in living hall. can be too cold or too warm at times depending on weather.

1. Great facilities especially roof top swimming pool located at 41 floor 2. High speed internet 3. Clean, comfortable and spacious rooms 4. Location is near neighbouring restaurants with abundant food options

1. Location is not close to Awana station & premium outlet. So, you need to take shuttle bus provided by the hotel which cost 10RM per person. which is pricey compared to 8RM per GRAB car that can fit 4 people. 2. The shuttle bus doesn't have common sense and it is not flexible. Awana SkyWay station is currently close for maintenance, therefore we need the shuttle bus to take us to Genting SkyWay station instead because that's the only place we can take cable car from. The hotel shuttle bus said no.... they didn't even know that the station is closed for maintenance and what is the point taking us to the closed station.

a few great things about the place - excellent facilities. - covered parking on site - large room - room has all the toiletries necessary for a great stay. - very friendly staff - comfortable bed. - room has heavy curtains to keep the room dark.

some small things that irked but not a dealbreaker - side table for the bed was too far. - aircon wasn't cold enough - confusing path to facilities and slow lift. - no hot water and water pressure was very low. This was very very infuriating and really a dealbreaker for me.

Property is strategically located on the way to Genting highlands and has quite a few eateries, grocery stores, mamak shops and a pub that opens till late at night which is nice. Balcony boasts a splendid mountain view but the bar at the balcony is not the cleanest (not a deal breaker tho). We just made a make shift balcony seating area with kitchen chairs and voila, we have a mini balcony overlooking the mountains. Bed was a tad small - my only complain here (but still, ok to overlook for us as it’s not a major deal breaker). Me and my partner are ~1.75m so the large bed doesn’t seem very fitting of description. It also has THE MOST (I repeat, not one of, but THE MOST) seamless carpark validation experience I’ve had - my partner agreed with me on this as well. There was no need to head to lobby to get it validated or go through any machines. We just had to show our room card to the guards and we’d be on our way out! This is the icing on the cake for Swiss Garden. Would definitely rebook If I’m revisiting.

Nothing I disliked about this place.

Its a nice location & easy acess to the shop nearby.

First, for me its difficult when you want to access to the facility such as swimming pool. I need to change the lift and its not stroller friendly. My husband and I need to carry stroller up the stairs. There is the guard at the registration table but not functioning at all. Thats so dissapointed. Second, the breakfast didnt have enough variety. Need to improve more especially when on public holiday there always a lot of people .